Course Title: Provide systems advocacy services

Part A: Course Overview

Program: C5360 Diploma of Financial Counselling

Course Title: Provide systems advocacy services

Portfolio: DSC Portfolio Office

Nominal Hours: 90

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies


Term2 2017,
Term2 2018


City Campus


375T Vocational Design and Social Context

Face-to-Face or Internet

Term2 2020,
Term1 2021

Course Contact: Jo Wallwork

Course Contact Phone: +61 3 9925 3983

Course Contact Email:

Course Description

This course describes the skills and knowledge required to advocate and ensure that government, community and organisational systems broadly support and uphold human rights. 

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCADV005 Provide systems advocacy services


E1.Obtain, analyse and document information

E2. Work with stakeholders to develop strategies to address identified needs

E3. Advocate for and facilitate the implementation of strategies developed to address the rights and interests of clients

E4. Contribute to service improvements

E5. Advocate to improve coordination between services

E6. Evaluate outcomes

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills and this knowledge you will be able to undertake a leadership role in influencing social and system changes. You will also be able to advocate for change and continuous improvement at the organisational level to improve client outcomes and service quality and understand clearly how systems advocacy fits into the financial counselling role.

Overview of Assessment

 Your knowledge and understanding of course content is assessed through:

  • Knowledge questions
  • Research project, including simulated activities