Course Title: Recognise and respond to crisis situations

Part B: Course Detail

Teaching Period: Term1 2016

Course Code: HWSS6071C

Course Title: Recognise and respond to crisis situations

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C5360 - Diploma of Financial Counselling

Course Contact: Jo Wallwork

Course Contact Phone: +61 3 9925 3983

Course Contact Email: mary-josephine.wallwork@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 45

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None.

Course Description

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills and this knowledge, you will have a good understanding of the types of crisis situations which can occur, the common indicators and signs of crisis that can present, and the principles and practices of crisis intervention, including working within organisational policies and procedures.

This course is clustered with three (3) other courses:

  • CHCSOH001 Work with people experiencing or at risk of homelessness
  • CHCCSM004 Coordinate complex case requirements
  • CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCCS019 Recognise and respond to crisis situations

Element:

E1. Identify imminent crisis situations

Performance Criteria:

1.1 Recognise and respond to signs indicating that there may be safety issues for people

1.2 Consider indicators from direct and indirect communications that suggest the presence of safety issues

1.3 Ask directly about safety issues whenever there are grounds for concern, and take immediate action based on organisation’s procedures

Element:

E2. Address immediate safety concerns

Performance Criteria:

2.1 Listen empathetically to details of current crisis situation

2.2 Affirm and strengthen links to safety and living

2.3 Provide structure and strategies for dealing with the immediate crisis through enabling thoughts and behaviours

2.4 Balance collaboration and direction according to the person’s current capacity for decision-making and coping

2.5       Identify and agree actions to reduce immediate danger and risk to others, including mobilisation of emergency assistance as required

2.6 Confirm that actions are legal, ethical, consistent with organisation policy and meet duty of care requirements

2.7 Seek advice or assistance from supervisor as required

Element:

E3. Provide referral for crisis intervention support

Performance Criteria:

3.1 Empower person to make informed choices about further help

3.2 Explore possible barriers to seeking or accepting help and develop responses

3.3 Develop a plan with the individual that includes agreed first steps to access and use informal supports and professional help

3.4 Refer to appropriate professionals as required

3.5 Complete and maintain accurate documentation

Element:

E4. Care for self

Performance Criteria:

4.1 Recognise and minimise risks to self associated with crisis support

4.2 Identify and respond to the need for supervision and debriefing

Learning Outcomes


 On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills and this knowledge you will have a good understanding of the types of crisis situations which can occur, the common indicators and signs of crisis that can present, and the principles and practices of crisis intervention, including working within organisational policies and procedures.


Details of Learning Activities

In-class activities: 

  • Industry speakers
  • teacher directed group activities/projects 
  • peer teaching 
  • group discussion 

Out-of-class activities: 

  • independent project based work 
  • online and other research 
  • independent study


Teaching Schedule

 

Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources.

Week

Content

Assessment due

Units of competency addressed

1

 
  • Introduction to the course structure and assessment
  • Types of crisis (potential suicide, threats to harm others, self harm, received threats, abuse, including child abuse,
  • domestic and family violence)
  • Identifying the signs of crisis – (includes indicators from direct/indirect communications suggesting safety issues)

 

  • Principles and practices of crisis intervention – (critical incident procedures, facilitating emergency interventions, addressing safety concerns)

 

  • Personal values, beliefs and attitudes that facilitate or impede crisis care - assumptions about who may be at risk & common notions about crisis situations

 

  • Communication skills – what these will be specifically: empathetic listening, affirming, enabling, etc.

 

  • Decision-making in the face of critical situations – processes

 

  • Seeking advice & assistance from supervisor, colleagues – look at organisational policies and procedures

 27 April 2016

E1. E2.

2

 
  • Legal & ethical considerations relevant to recognising and responding to crisis situations (duty of care,privacy, confidentiality and disclosure,work role boundaries, responsibilities and limitations,mandatory reporting
  • codes of practice)

 

  • Working with client/individual to empower – supporting them to make informed decisions re further help

 

  • Barriers to seeking or accepting help

 

  • Referral options

 

  • Completing & maintaining accurate documentation

 

  • Self-care – principles and practices (including supervision and debriefing)

 

E3. E4.

 

 


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Your knowledge and understanding of course content is assessed through:

  • Case study scenarios
  • Written responses/assignments


Assessment Tasks

Assessment Task 1: Short answer questions

Due date: 27 April 2016

Assessment Task 2: Case study scenarios

Due date: 27 April 2016

Assessment Task 3:Written response

Due date: 27 April 2016


Assessment Matrix

 

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available through Program Administration.

Other Information

 

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: http://www1.rmit.edu.au/students

Course Overview: Access Course Overview