Course Title: Apply specialist interpersonal and counselling interview skills
Part B: Course Detail
Teaching Period: Term1 2019
Course Code: HWSS6120C
Course Title: Apply specialist interpersonal and counselling interview skills
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C5360 - Diploma of Financial Counselling
Course Contact: Jo Wallwork
Course Contact Phone: +61 3 9925 3983
Course Contact Email: mary-josephine.wallwork@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None.
Course Description
This course describes the skills and knowledge required to support clients to identify and work through their concerns using advanced and specialised communication skills.
The counselling skills developed within this course will be considered in a financial counselling context.
This course is clustered with three (3) other courses:
- Establish and confirm the counselling relationship CHCCSL001
- Facilitate the counselling relationship and process CHCCSL003
- Support counselling clients in decision-making processes CHCCSL007
These four courses are delivered and assessed together.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCSL002 Apply specialist interpersonal and counselling interview skills |
Element: |
E1. Communicate effectively |
Performance Criteria: |
1.1 Identify communication barriers and use strategies to overcome these barriers in the client-counsellor relationship 1.2 Facilitate the client-counsellor relationship through selection and use of micro skills 1.3 Integrate the principles of effective communication into work practices 1.4 Observe and respond to non-verbal communication cues 1.5 Consider and respond to the impacts of different communication techniques on the client-counsellor relationship in the context of individual clients 1.6 Integrate case note taking with minimum distraction |
Element: |
E2. Use specialised counselling interviewing skills |
Performance Criteria: |
2.1 Select and use communication skills according to the sequence of a counselling interview 2.2 Identify points at which specialised counselling interviewing skills are appropriate for inclusion 2.3 Use specialised counselling communication techniques based on their impacts and potential to enhance client development and growth 2.4 Identify and respond appropriately to strong client emotional reactions |
Element: |
E3. Evaluate own communication |
Performance Criteria: |
3.1 Reflect on and evaluate own communication with clients 3.2 Recognise the effect of own values and beliefs on communication with clients 3.3 Identify and respond to the need for development of own skills and knowledge |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills and this knowledge, you will be able to use specialised communication skills within a counselling process. You will be able to use a structured approach to establish the counselling process; work with clients to clarify goals, options, and courses of action; and manage the counselling process to its conclusion.
Details of Learning Activities
In-class activities:
- teacher directed group activities/projects
- peer teaching
- group discussion
- class exercises to review discussions/lectures
- role play activities
- independent project based work
- online and other research
- independent study
Teaching Schedule
workshop one |
|
workshop two |
Micro-skills required for effective counselling (communication techniques)
|
workshop three |
|
workshop four | In-class assessment activity: Role Play/observation |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Your knowledge and understanding of course content is assessed through:
- Practical demonstration of skills
- Case study scenarios
- Written assignments/questions
Assessment Tasks
This course is assessed in accordance with competency-based assessment. To demonstrate competency in this course you will need to complete the following assessment tasks to a satisfactory standard. You will receive feedback from the teacher when you have completed the assessment tasks. You should refer to the assessment plan which is available on Canvas for details of each assessment task and for detailed assessment criteria. Assessment Task 1: Role Play (in class April) Assessment Task 2: Case studies and written questions Assessment Task 3: Case studies and written questions Assessment Task 4: Video submission counselling session Assessment Task 5: Case studies with questions Assessment Task 6: Role play/observation (in class October) Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are: CA: Competency Achieved NYC: Not Yet Competent DNS: Did not Submit for Assessment
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available with the assessment tasks on Canvas.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students Attendance It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency. Applying for Special Consideration If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see: http://www1.rmit.edu.au/students/specialconsideration (http://www1.rmit.edu.au/students/specialconsideration) (http://www1.rmit.edu.au/students/specialconsideration) (http://www1.rmit.edu.au/students/specialconsideration%29) Assessment Appeals If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include: 1. a) You believe an error has occurred in the calculation of the grade; or, 2. b) You believe the assessment did not comply with criteria published in the Course Guide; or, 3. c) You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred). Full details of the procedure (including appeals procedure) can be located at this RMIT site: http://www1.rmit.edu.au/policies/academic#assessment (http://www1.rmit.edu.au/policies/academic#assessment) (http://www1.rmit.edu.au/policies/academic#assessment) (http://www1.rmit.edu.au/policies/academic#assessment%29) Academic Integrity Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source. 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It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable. 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For further information, please see the RMIT Plagiarism Policy – http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 (unresolved) (http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1) (unresolved) (http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1) (unresolved) (http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1%29) (unresolved) – and the RMIT Student Conduct Regulations – http://www1.rmit.edu.au/browse;ID=r7a7an6qug93 (http://www1.rmit.edu.au/browse;ID=r7a7an6qug93) (http://www1.rmit.edu.au/browse;ID=r7a7an6qug93) (http://www1.rmit.edu.au/browse;ID=r7a7an6qug93%29) 12/21/2017 LAW5734C | ServiceNow https://rmit.service-now.com/navpage.do (https://rmit.service-now.com/navpage.do) 6/6 Complaints Procedure RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints. Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable. See this link on the RMIT webpage for further information: https://www.rmit.edu.au/students/student-essentials/rights-and-responsibilities/complaints (https://www.rmit.edu.au/students/student-essentials/rights-and-responsibilities/complaints) (https://www.rmit.edu.au/students/student-essentials/rights-and-responsibilities/complaints) (https://www.rmit.edu.au/students/student-essentials/rights-and-responsibilities/complaints%29) Working with Children Check – This course requires a Working with Children Check Police Check – This course requires a satisfactory Police Check Course Overview: Access Course Overview (http://www1.rmit.edu.au/courses/C5360051483) (http://www1.rmit.edu.au/courses/C5360051483%29) Course Overview: Access Course Overview (http://www1.rmit.edu.au/courses/C5360051483)
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