Course Title: Support counselling clients in decision-making processes
Part B: Course Detail
Teaching Period: Term1 2018
Course Code: HWSS6121C
Course Title: Support counselling clients in decision-making processes
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C5360 - Diploma of Financial Counselling
Course Contact: Jo Wallwork
Course Contact Phone: +61 3 9925 3983
Course Contact Email: firstname.lastname@example.org
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 120
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
This course describes the skills and knowledge required to support clients to clarify their goals, explore options, and develop a course of action.
The counselling skills developed within this course will be considered in a financial counselling context.
This course is clustered with three (3) other courses:
- Establish and confirm the counselling relationship CHCCSL001
- Apply specialist interpersonal and counselling interview skills CHCCSL002
- Facilitate the counselling relationship and process CHCCSL003
- Support counselling clients in decision-making processes CHCCSL007
These four courses are delivered and assessed together.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title:
CHCCSL007 Support counselling clients in decision-making processes
E1. Assist clients to clarify goals and requirements
1.1 Explain clearly to clients the policy on record-keeping and confidentiality
1.2 Encourage clients to identify and explore their aims, requirements and ideas
1.3 Assist clients to identify practical goals and requirements for these, and discuss with clients how goals might be modified based on client strengths
1.4 Identify situations where aims and requirements of clients cannot be met, and make referrals to alternative sources of guidance and support
E2. Explore options with clients
2.1 Identify collaboratively potential courses of action for meeting individual aims and requirements
2.2 Identify and explore factors which could influence the preference for, and ability to achieve, a course of action
2.3 Determine and explore features and likely consequences of possible courses of action
2.4 Check client’s understanding of what is likely to be involved in each possible course of action
E3. Support client to reach decisions
3.1 Assist clients to assess possible advantages and disadvantages of each possible course of action, and their appropriateness for meeting client requirements
3.2 Encourage clients to decide on a course of action and to consider alternatives which could be used, if necessary
3.3 Document decisions and agreed ongoing support within organisation guidelines
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills and this knowledge, you will be able to use specialised communication skills within a counselling process. You will be able to use a structured approach to establish the counselling process; work with clients to clarify goals, options, and courses of action; and manage the counselling process to its conclusion.
Details of Learning Activities
- teacher directed group activities/projects
- peer teaching
- group discussion
- class exercises to review discussions/lectures
- role play activities
- independent project based work
- online and other research
- independent study
Structured approach and ‘Person-centred practice’
Information required before seeing client
Legal and ethical considerations for initial stages of counselling and how to apply these – codes of conduct/duty of care/mandatory reporting/privacy-confidentiality-disclosure/work role boundaries/practitioner-client boundaries/discrimination/human rights
Using the initial session to gather client information as a foundation for counselling process
Communication techniques to support the initial session’s objectives
The client's needs and expectations
Establishing the nature of the counselling relationship
Working on a plan for counselling in collaboration with client
Making documented agreement with the client
How to take notes unobtrusively
The sequence of a counselling interview
Identifying when specialised counselling interview skills are appropriate for inclusion, and when they can impact positively to enhance client development and growth
How to identify and respond appropriately to strong client emotional reactions
How to reflect on and evaluate how you have communicated with the client: why do this? how to do this?
Identify when/how/what skills need developing
Micro-skills required for effective counselling (communication techniques)
Working with client barriers – these could be uncertainty/ambivalence/anxiety
How to support clients to experience and process difficulties
Paying attention to the particular story of the client in regard to parallels, links in client’s experience and meaningful interventions (related to client situation)
Strengths-based approach – what this is, how this can work in financial counselling context
Using techniques such as: reflecting back; clarification; review
Working with the client to look at underlying issues and collaboratively working on how to deal with them
Acknowledging and working with changes in client’s life as appropriate
Monitoring and reviewing counselling process with client to ensure relevance, including how counsellor and how client both perceive process and progress
How to address tension between client’s hopes/expectations and the reality of resource limitations
Facilitating change at a pace that the client can work with
How to bring the counselling process to a conclusion:
Assisting clients to clarify goals and requirements
Review Communication techniques – micro-skills etc
Exploring options with clients – look at this in counselling context and financial counselling context
Case study activities
Working with the client to decide on course of action, and how to consider alternatives where necessary.
Documenting decisions and agreeing ongoing support within organisational guidelines
In-class assessment activity: Role Play
Overview of Assessment
Your knowledge and understanding of course content is assessed through:
- Practical demonstration of skills
- Case study scenarios
- Written assignments/questions
This course is assessed in accordance with competency-based assessment.
To demonstrate competency in this course you will need to complete the following assessment tasks to a satisfactory standard. You will receive feedback from the teacher when you have completed the assessment tasks.
You should refer to the assessment plan which is available on Canvas for details of each assessment task and for detailed assessment criteria. The dates noted below are provisional and may be subject to change.
Assessment Task 1: Role play activity
Due date: In-class 15 March 2018
Assessment Task 2: Case studies and written questions
Due date: 8 April 2018
Assessment Task 3: Case studies and written questions
Due date: 17 June 2018
Assessment Task 4: Video submission counselling session
Due date: 24 June 2018
Assessment Task 5: Knowledge questions
Due date: 8 October 2018
Assessment Task 6: Case studies and written questions
Due date: 21 October 2018
Assessment Task 7: Mock financial counselling session/role play
Due date: In-class 31 Oct & 1 Nov 2018
Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available with the assessment tasks on Canvas.
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see: http://www1.rmit.edu.au/students/specialconsideration
If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:
- a) You believe an error has occurred in the calculation of the grade; or,
- b) You believe the assessment did not comply with criteria published in the Course Guide; or,
- c) You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).
Full details of the procedure (including appeals procedure) can be located at this RMIT site: http://www1.rmit.edu.au/policies/academic#assessment
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Working with Children Check – This course requires a Working with Children Check
Police Check – This course requires a satisfactory Police Check
Course Overview: Access Course Overview
Course Overview: Access Course Overview