Course Title: Provide systems advocacy services

Part B: Course Detail

Teaching Period: Term2 2018

Course Code: LAW5735C

Course Title: Provide systems advocacy services

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C5360 - Diploma of Financial Counselling

Course Contact: Jo Wallwork

Course Contact Phone: +61 3 9925 3983

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 90

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course describes the skills and knowledge required to advocate and ensure that government, community and organisational systems broadly support and uphold human rights. 

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCADV005 Provide systems advocacy services


E1.Obtain, analyse and document information

Performance Criteria:

1.1 Research information about particular issues relating to client rights and interests and document accordingly

1.2 Conduct consultations with colleagues, clients, carers and other stakeholders to identify and define issues of concern

1.3 Collate information into appropriate format for communicating with, and distributing to, relevant agencies and stakeholders


E2. Work with stakeholders to develop strategies to address identified needs

Performance Criteria:

2.1 Develop and maintain close working relationships and networks with relevant stakeholders

2.2 Organise formal meetings, working groups and other activities to develop policy statements, action plans, strategies, projects and programs to address identified needs

2.3 Document appropriate, relevant and agreed plans to address needs identified with stakeholder organisations


E3. Advocate for and facilitate the implementation of strategies developed to address the rights and interests of clients

Performance Criteria:

3.1 Prepare submissions for resources to implement identified strategies, projects and action plans

3.2 Where appropriate, contribute to relevant government policy development

3.3 Work with consumers and other stakeholders to implement relevant projects and action plans

3.4 Pursue opportunities and provide comments on policy documents, legislation, project plans and other relevant documents relating to client rights and interests


E4. Contribute to service improvements

Performance Criteria:

4.1 Gather feedback from key stakeholders on access, effectiveness of services, satisfaction, service gaps and areas for improvement

4.2 Consult with stakeholders to identify culturally appropriate systems and services, and compare to current practices

4.3 Respond appropriately to breaches of rights in service delivery in line with organisation and legal complaints processes

4.4 Provide information about identified needs, possible improvements and recommendations for change to organisation and other relevant parties

4.5  Provide progress and other reports and feedback to key people according to organisation requirements


E5. Advocate to improve coordination between services

Performance Criteria:

5.1 Develop working relationships with other services and community groups to promote and advocate improved linkages and service coordination

5.2 Identify and develop appropriate strategic alliances and partnerships

5.3 Proactively participate in decision making forums, committees, working groups and other strategic opportunities to advocate for improved service provision

5.4 Collaboratively develop strategies that incorporate priorities of each organisation and address any barriers or areas of conflict

5.5 Collaboratively work to develop, implement and evaluate a framework for change


E6. Evaluate outcomes

Performance Criteria:

6.1 Review advocacy outcome in line with organisation and stakeholder objectives

6.2 Identify lessons learned and areas requiring change

6.3 Identify opportunities for continued improvement and additional strategies

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills and this knowledge you will be able to undertake a leadership role in influencing social and system changes. You will also be able to advocate for change and continuous improvement at the organisational level to improve client outcomes and service quality.

Details of Learning Activities

In-class activities

  • Industry speakers
  • teacher directed group activities/projects 
  • peer teaching 
  • group discussion 
  • class exercises to review discussions/lectures 
  • workshopping students’ own projects 

Out-of-class activities

  • independent project based work 
  • online and other research 
  • independent study

Teaching Schedule

 Workshop 1 
  • Introduction to the course structure and assessment
  • Priniciples of systems advocacy
  • Human rights
  • Research – how to go about researching information about particular issues relating to client/s rights and interests. This includes consulting with:
  • Colleagues
  • Clients
  • Carers
  • Other stakeholders
  • Distributing relevant information to stakeholders and relevant agencies
  • Working with stakeholders – skills required, including running meetings, working groups etc. to develop policy statements, action plans, strategies, projects and programs to address identified needs
Collaboration – what are the principles, positive aspects? 
 Workshop 2 Implementation stage:
  • Preparing submissions for resources – implementing identified strategies, projects and action plans
  • Providing comments on policy documents, legislation, project plans, etc. relating to client/s rights and interests
  • Gathering feedback from stakeholders on access, effectiveness of services, satisfaction, service gaps and areas for improvement
  • Know about complaints processes
Provide information about identified needs, possible improvements and make recommendations for change according to organisation requirements
 Workshop 3
  • Developing working relationships between services and community groups – strategic alliances and partnerships
  • Participating in decision-making forums, committees, work groups, etc
  • Identifying barriers and areas of conflict when working with 3rd parties (collaboration)
  • Evaluating outcomes:
  • Looking at organisation and stakeholder objectives in terms of lessons learned and areas requiring change
  • How to continuously improve (and why)
Creating new and additional strategies

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

 Your knowledge and understanding of course content is assessed through:

  • Case studies
  • Group work
  • Research project

Assessment Tasks

This course is assessed in accordance with competency-based assessment.

To demonstrate competency in this course you will need to complete the following assessment tasks to a satisfactory standard. You will receive feedback from the teacher when you have completed the assessment tasks.

You should refer to the assessment plan which is available on Canvas for details of each assessment task and for detailed assessment criteria.

Assessment Task 1: Written project

Due date: 7th October 2018



Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available on Canvas together with assessment details.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: Attendance It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency. 12/21/2017 HWSS6089C | ServiceNow 4/4 Applying for Special Consideration If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see: ( Assessment Appeals If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include: 1. a) You believe an error has occurred in the calculation of the grade; or, 2. b) You believe the assessment did not comply with criteria published in the Course Guide; or, 3. c) You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred). Full details of the procedure (including appeals procedure) can be located at this RMIT site: ( Academic Integrity Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source. If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: ( The RMIT library provides tools to assist with your referencing ( Plagiarism and Collusion Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable. Examples of plagiarism include: Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation; Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation; Piecing together text from one or more sources and adding only linking sentences; Copying or submitting whole or parts of computer files without acknowledging their source; Copying designs or works of art and submitting them as your original work; Copying a whole or any part of another student's work; and Submitting work as your own that someone else has done for you. Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence. For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) (;ID=sg4yfqzod48g1) (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93 (;ID=r7a7an6qug93) Complaints Procedure: RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints. Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable. See this link on the RMIT webpage for further information: ( complaints) Working with Children Check – This course requires a Working with Children Check Police Check – This course requires a satisfactory Police Check Course Overview: Access Course Overview (

Course Overview: Access Course Overview