Course Title: Manage client account
Part B: Course Detail
Teaching Period: Term1 2021
Course Code: BUSM8740C
Course Title: Manage client account
School: 650T Vocational Business Education
Campus: City Campus
Program: C5366 - Diploma of Marketing and Communication
Course Contact: Nick Reynolds
Course Contact Phone: +61 3 99250791
Course Contact Email: nick.reynolds@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Gail Scowcroft
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to profile, plan, support and improve a client account to meet agreed objectives.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBMKG529 Manage client account |
Element: |
1. Profile client accounts |
Performance Criteria: |
1.1 Identify and confirm client accounts with senior management 1.2 Establish product and brand knowledge and clarify objectives with client 1.3 Undertake analysis of client strengths, weakness and expectations for account performance 1.4 Confirm communication channels with client 1.5 Recognise and incorporate account management requirements within current legislation, regulation and organisational policy |
Element: |
2.Implement account management plan |
Performance Criteria: |
2.1 Establish key account performance indicators with client 2.2 Identify account events and campaigns over agreed timeframes 2.3 Prepare account budgets for approval 2.4 Enable adequate resources to meet account management needs 2.5 Prepare briefs of requirements for internal departments, staff and external specialists as required 2.6 Oversee production of events and campaigns to meet client requirements |
Element: |
3. Represent accounts |
Performance Criteria: |
3.1 Build trust and respect for the client within the organisation and marketplace 3.2 Maintain effective communication channels with client 3.3 Seek regular feedback on performance and adjust as necessary |
Element: |
4. Identify opportunities for improvement |
Performance Criteria: |
4.1 Undertake account reviews with client and own management 4.2 Identify performance against agreed indicators 4.3 Recommended revisions to account plan to meet client requirements 4.4 Manage client expectations of performance to meet market conditions |
Learning Outcomes
Students will develop the skills to manage a client relationship and assist the client to achieve strategy outcomes.
Details of Learning Activities
This course is co-delivered and assessed with MKTG7928C Develop a media plan. Learning activities are embedded into the weekly learning and are designed to improve understanding of the material.
Students will participate in a combination of group and individual learning activities. These activities will be provided through classroom work time. Additional learning activities may also be provided to students to complete outside of timetabled time.
A range of in class activities, case studies and independent research are included as the learning activities for this course. We expect you to participate and contribute in all scheduled learning activities.
Teaching Schedule
This course is co-delivered and assessed with MKTG7928C Develop a media plan. Learning activities are embedded into the weekly learning and are designed to improve understanding of the material.
Week |
Week Commencing |
Topic |
Assessments |
1 |
8th February |
Course introduction: Details of the course Assessment information The face of media today-media outlook |
|
2 |
15th February |
Media strategy /The Legal and Ethical framework Media research tools Looking at the legal environment What is a Code of practice? |
|
3 |
22nd February |
Understanding consumers Using research to understand target Introduction to Roy Morgan Research Profiler How to write a media strategy |
Brief for case study for Assessment Task 2 Part A Media Strategy and Plan Attendance forms part of this assessment |
4 |
1st March |
What is a consumer insight? Using Roy Morgan Research Asteroid: Bringing the strategy together /Media selection Print Update |
|
5 |
8th March |
Managing the client’s account Defining a target audience-tools News Media update |
Ass Task 2 Pit stop 1: Finalise research of the client and the task. What is the challenge? Attendance and upload of pitstops forms part of this assessment |
6 |
15th March |
Setting Objectives Codes of practice and ethics RMR Using Consumer profiling: Quiz Media planning using Asteroid |
Preparation for Assessment 1 Knowledge Quiz in Week 7 |
7 |
22nd March |
Assessment Task 1 Knowledge Quiz: Media and account management Reaching consumers Revisit Media selection Radio & TV Is anybody watching? |
Assessment Task 1 Knowledge Quiz Ass T 2 pit stop: Establish draft objectives for project brief: Attendance and upload of pitstops forms part of this assessment |
8 |
29th March |
Reaching consumers: using social Media selection digital channels Who is using what? How to plan digital Reaching consumers OOH & Cinema update |
|
|
Mid Semester Break 1st April – 7th April
| |||
9 |
12th April |
|
Ass T 2 pit stop: Who is your target for project using research/Asteroid data and consumer insights Attendance and upload of pitstops forms part of this assessment
|
10 |
19th April |
Finalise consumer research and media selection for Ass Task 2 Using research to determine best media selection Identifying stakeholders and using resources |
Any Quiz resubmission to be done this week |
11 |
26th April |
Finalise media schedule for Assessment 2 Media scheduling advanced Using RMR Media planner function Establishing R & F measurement benchmarks |
|
12 |
3rd May |
Finalise all documents for Group Assessment |
Ass T 2 Part A Media strategy and Plan due |
13 |
10th May |
Student teacher meetings Presentation development |
Review discuss and adjust the plan. Individual Assessment submission meetings. Attendance forms part of Assessment |
14 |
17th May |
Assessment Task 2 presentations |
Ass T 2 Presentation |
15 |
24th May |
Assessment Task 3 Prepare briefs for stakeholders What does the production department need to know? What, who and when for producing the ads for the campaign- internal and external suppliers |
Ass T 2 Presentation (if required) Ass T 3 Prepare briefs for stakeholders due |
16 |
31st May |
Meetings, catch up’s, discussions, any resubmissions |
Resubmissions only |
17 |
7th June |
Grade Entry |
|
Learning Resources
Prescribed Texts
References
Other Resources
All resources will be available in Canvas.
Overview of Assessment
In order to achieve competency in this unit, you must provide:
Performance Evidence
Evidence of the ability to:
- interpret client instructions to establish key performance requirements
- undertake a SWOT analysis of client’s marketing communications
- establish and maintain effective communications with a client
- prepare an account plan and budget over an agreed timescale
- prepare client briefs for production and other works or activities.
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
- explain client products, brand and strategy in the marketplace
- list common industry account management performance indicators
- identify contract law as it applies to account management
- identify industry trends and characteristics relevant to a client's products and brand.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the marketing communications field of work and include access to:
- relevant legislation and regulations
- communications equipment and technology
- relevant workplace documentation and resources
- case studies or, where possible, real situations
- industry software packages and apps (where applicable).
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.
Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.
Assessment Tasks
Three (3) assessment Tasks for this course.
Assessment Task 1 Knowledge Quiz
Due: Week 7
Summary & Purpose
This task is designed to examine the student understanding of the key elements that lead to the development of a media strategy and ultimately a media recommendation and includes management of the account, measurement and performance indicator tools and relevant legislation and Code of ethics.
This is a knowledge task in the form of a written quiz. It will be done in class time. This is an individual closed book assessment task.
Assessment Task 2 Media strategy & Plan
Due: Week 12
Summary & Purpose
The Media strategy is the cornerstone of any media campaign. It informs the direction of the campaign and how each media will be used to reach an agreed target audience and to deliver on the set objectives of the brief.
You will work throughout the semester to develop a media strategy plan using research to determine consumer insights based on a case study provided to provide:
- A written document including a costed media schedule
- A presentation of the above
Assessment Task 3 Brief for Stakeholders
Due: Week 15
Summary & Purpose
Once a costed media campaign has been approved by a client, all of the stakeholders involved in the campaign must be notified comprehensively. The account and media teams are responsible for ensuring that this is completed so that the campaign can launch and be aired on time and with appropriate creative communication
For this assessment task you will prepare a brief to an internal and external stakeholder that is involved in your project for Assessment task 2.
Assessment Matrix
The assessment matrix that maps all the assessment is available on CANVAS.
Submission Requirements
You should:
- Ensure that you submit assessments on or before the due date. Non submission without supporting evidence such as an ELP or special consideration will mean a result of Did Not Submit (DNS)
- Always retain a copy of your assessment tasks. (hard copy and soft copy)
- When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
- Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers.
Other Information
Late Submission Procedures You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates. If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days. More Information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work Where an extension of greater than seven days is needed, you must apply for Special Consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination. More Information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/special-consideration Resubmissions: If you are found to be unsuccessful in a particular Course Assessment Task (or you do not submit/attend) you will be allowed one resubmission. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible. Grading & re-submissions Successful re-submissions will contribute a CA only (Competency Achieved) result to your overall grade for the course. Adjustments to Assessment In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/adjustments-to-assessment Marking Guide (Competency): You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying. You will receive feedback on each assessment task that will inform you about your progress and how well you are performing. Final outcomes table: CA Competency Achieved – Not Graded NYC Not Yet Competent DNS Did Not Submit for assessment Further information regarding the application of the grading criteria will be provided by your teacher.
Course Overview: Access Course Overview