Course Title: Develop and maintain operational procedures for transport and logistics enterprises

Part B: Course Detail

Teaching Period: Term2 2019

Course Code: BUSM8744C

Course Title: Develop and maintain operational procedures for transport and logistics enterprises

School: 650T Vocational Business Education

Campus: City Campus

Program: C5369 - Diploma of Logistics

Course Contact: Suzanne Maugeri

Course Contact Phone: +61 3 9925 1466

Course Contact Email: suzanne.maugeri@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

none

Course Description

This unit involves the skills and knowledge required to develop and maintain operational procedures for transport and logistics enterprises in accordance with relevant regulations, standards and codes of practice, including the Australian Dangerous Goods (ADG) Code and workplace procedures.

It includes planning and developing operational procedures, and monitoring and evaluating the implementation of these operational procedure/s.

Work is under general guidance on progress and outcomes. It requires discretion and judgement for self and others in planning and using resources, services and processes to achieve required outcomes.

The unit generally applies to those with responsibility for resource coordination and allocation, and who lead individuals and teams.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

TLIL5020 Develop and maintain operational procedures for transport and logistics enterprises

Element:

1 Plan and develop operational procedures

Performance Criteria:

1.1

Processes requiring development/modification of operational procedures are identified and confirmed with relevant personnel and business units

1.2

Scope, focus and extent of the operational procedure/s are discussed and validated with affected personnel

1.3

Current procedures are evaluated to ensure development is not unnecessarily duplicating previous work

1.4

Factors likely to impact on the development process are identified and techniques are adopted for their incorporation into the procedure/s

1.5

Proposed operational procedures are researched using a range of sources and provision is made to include user input

1.6

Operational procedures are developed, documented and verified with relevant internal/external personnel and/or organisations, in accordance with workplace procedures

1.7

New operational procedures are trialled with a target group as required

1.8

Performance indicators are developed to measure the effectiveness of the operational procedure/s

Element:

2 Monitor the implementation of the operational procedure/s

Performance Criteria:

2.1

Introduction of the operational procedure/s for selected units/job functions is planned with affected personnel to ensure understanding and the need for compliance

2.2

Effective induction and supervision is provided to support personnel in implementing the new procedure/s

2.3

Personnel performance is monitored to ensure adherence to the operational procedure/s and to assess the requirement to modify the process

2.4

Solicited feedback is actively sought from personnel implementing the operational procedure/s

Element:

3 Evaluate the implementation of operational procedures

Performance Criteria:

3.1

Effectiveness of the operational procedure/s is assessed against developed performance indicators

3.2

Operational procedure/s are modified/deleted as required, in accordance with evaluation mechanism and enterprise requirements

3.3

Relevant personnel are kept informed of the evaluation process and advised of subsequent changes to operational procedure/s

3.4

Records, reports and recommendations for improvement are managed within the workplace information systems and processes


Learning Outcomes


This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to develop and maintain operational procedures for transport and logistics enterprises in accordance with relevant regulations, standards and codes of practice, including the Australian Dangerous Goods (ADG) Code and workplace procedures.


Details of Learning Activities

A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.

The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practice your skills in a simulated/real workplace environment.

 We expect you to participate and contribute in all scheduled learning activities


Teaching Schedule

This course is co delivered with BUSM8745C Manage a Supply Chain and BUSM7986C Administer chain of Responsibility

 

The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete this course. This may include not only scheduled classes but also the amount of effort required to undertake, evaluate and complete all assessment  requirements, including any non-classroom activities

 

Week

Date

Topic

Assessment Week

1

08/07/2019

Teacher, student introductions Rules, Explain cluster and schedule Assessments, Feedback Deadlines and resubmissions. Results: competency and grades.

  • Safety at RMIT University
  • Student Conduct and expectations
  • Student Assessment and academic progress
  • Teacher Contact – email / Canvas on line
  • IT Dept. Contact – online / 03 99258888
  • What is a Supply Chain and how do we describe it? 
  • What is Logistics and how do we describe it as a term?
  • What is the difference? 

 

2

15/07/2019

Topic 1 Types of Supply Chain and Operational Quality controls

Course Introduction:

Canvas – review primary sections that we will be using – demonstrate navigation

Supply Chain Terms

  • Class activities

 

3

22/07/2019

Topic 2 SWOT Analysis, Strategy Theories and Trialling Procedure protocols

Class Activity: 1 SWOT analysis on the Australian operation  of the company 'Amazon'

Reference point:

https://bstrategyhub.com/swot-analysis-of-amazon-amazon-swot/ (Links to an external site.)

Review and preparation for the Assessment Task 1 - Review the first  4 questions

Technology in SC discussion 

assessment task 1 review 

 

4

29/07/2019

Topic 2: Business Tools and Class Activities:

  • SWOT Analysis
  • Strategy Theories and Trialling Procedure protocols 

 

5

05/08/2019

Topic 3 SC Technology and In class Plan and Develop learning activity

previous weeks' review in brief

Class Activities 

Kanban vs' MRP system 

Pull vs' Push Inventory systems

Mind Mapping 

Definition - strategy and application 

Inventory management / demand monitoring / saw tooth diagram 

Communication planning with Sc partners

 

6

12/08/2019

Topic 4: Supply Chain re-design

  • Class Activities 
  • Review from last week in brief
  • SC design and re-design
  • SC functionality 
    • how they work
    • Industry Demands 
    • Similarities and Differences 
    • Purpose and the Industries that use them
  • SC & route planning 
  • Push & Pull inventory systems
  • Associated Technologies 
  • Assessment review 

 

7

19/08/2019

Topic 5 Communicate Operational Responsibilities

 

8

26/08/2019

Topic 6 Develop Operational Procedures

 

 

 

Semester break 02/09/2019 - 06/09/2019

 

9

 09/09/2019   

Topic 6 Develop Operational Procedures cont

Assessment Task 1 – Manage Supply Chain 

10

16/09/2019

Topic 7  Administer chain of responsibility policies and procedures

 

11

23/09/2019

Topic 7  Administer chain of responsibility policies and procedures cont

 

12

30/09/2019

Topic 7  Administer chain of responsibility policies and procedures cont

Assessment Task 2 – Administer chain of Responsibility

13

07/10/2019

Topic 8  Importance of Assessing Readiness to Implement Strategy

 

14

14/10/2019

Topic 9  Demand driven supply chain strategy

 

15

21/10/2019

Review, feedback and working on assessment in class.

Assessment Task 3 –Operational Procedures 

16

28/10/19

Review, re-submissions, resits

  

17

04/11/19

Final re-submissions, Review and Feedback


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Assessment Methods

Assessment methods have been designed to measure achievement of the requirements in a flexible manner over a range of assessment tasks, for example:

  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • review of final printed documents
  • demonstration of techniques
  • observation of presentations
  • oral or written questioning to assess knowledge of software applications

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.

Performance  Evidence

You will be required to provide evidence of the following skills:

  • applying precautions and required action to minimise, control or eliminate hazards that may exist during work activities
  • applying relevant legislation and workplace procedures
  • communicating effectively with others when developing and maintaining operational procedures for transport and logistics enterprises
  • completing documentation related to developing and maintaining operational procedures for transport and logistics enterprises
  • implementing contingency plans
  • modifying activities to cater for variations in workplace contexts and environment
  • monitoring work activities in terms of planned schedule
  • operating electronic communication equipment to required protocol
  • planning and organising activities
  • prioritising work and coordinating self and others in relation to transport and logistics operations
  • providing leadership and working collaboratively with others when developing and maintaining operational procedures for transport and logistics enterprises
  • reading and interpreting transport and logistics schedules, inventories, regulatory requirements, customer instructions, workplace procedures and manuals relevant to developing and maintaining operational procedures for transport and logistics enterprises
  • selecting and applying appropriate application of technology, information systems and procedures
  • working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Knowledge Evidence

You are required to provide evidence of the following:

  • application of current competencies within functional activity
  • application of relevant Australian standards and associated certification requirements
  • business policies, procedures and plans including procedures for outsourcing components of operations and engaging additional resources
  • focus of operation of transport and logistics systems, resources, management and workplace operating systems
  • licence and permit requirements relevant to transport and logistics operations
  • problems that may occur when developing and maintaining operational procedures for transport and logistics enterprises and action that can be taken to resolve or report these problems
  • regulations, codes of practice and legislative requirements including local and international regulations relevant to transport and logistics operations and the Australian Dangerous Goods (ADG) Code where applicable
  • resource availability including the competencies of individuals in the team/group
  • risks and hazards related to developing and maintaining operational procedures and ways of controlling the risks involved
  • transport and equipment applications, capacities, configurations, safety hazards and control mechanisms
  • workplace policies and procedures, including those covering issue resolution and grievance
  • workplace procedures for developing and maintaining operational procedures for transport and logistics enterprises.

Feedback

Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.


Assessment Tasks

This course is co-delivered with:

BUSM8745C Manage a Supply Chain and BUSM7986C Administer chain of Responsibility

The assessments are not co-assessed and there is one assessment task for each course to successfully complete to pass each course.

Manage A Supply Chain

Assessment Task 1 - Manage Supply Chain - Q & R Report
Date and time due: Week 9 Friday 13th Sept by 5:00pm

Purpose:

Supply chain management involves overseeing the entire supply chain cycle from raw materials to producers, component suppliers, manufacturers, wholesalers, third party service providers, retailers, customers and recyclers, plus freight, distribution and cash flow in order to understand this the assessment task 1 will look at:

  • Supply Chain Strategy
  • Supply Chain process integration
  • Management Components of SCM

  

Administer Chain of Responsibility

Assessment Task 2 – Administer COR Policies & Procedures


Date and time due: Week 12 Friday 4th Oct by 5:00pm
Group or Individual: Individual – Note: This assignment follows on from Assignment 1 – on the same company if possible.

Purpose:
This assignment will allow you to demonstrate your understanding administered chain of responsibility policies and procedures. It requires you to research your current practices to review and ensure compliance within your organisation of your choosing.

 

Develop and Maintain Operational Procedures


Assessment Task 3 – Develop and Maintain Operational Procedures.
Date and time due: Week 15 Friday the 25th Oct by 5:00pm
.

Purpose: 
This assignment will allow you to develop a plan of "Operational Procedures“. It requires you to develop innovative strategies and tactics to overcome day to day workplace issues that encourage meeting workplace goals and key performance indicators in a work area.

      Assessment Matrix Remove lines from script areaAdd lines to script area

 


Assessment Matrix

The competency assessment map that maps all the assessment tasks is available on CANVAS mapping. 


Submission Requirements

 

You should: 

  • Ensure that you submit assessments on or before the due date. 
  • Always retain a copy of your assessment tasks. (hard copy and soft copy)
  • When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
  • Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More Information:  https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work

Where an extension of greater than seven days is needed, you must apply for Special Consideration.  You must submit your application within five working days after your assessment date or due date.

 

More Information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/special-consideration

 

Resubmissions (VE Programs):

If you are found to be unsuccessful (Not satisfactory/Unsatisfactory) in a Course Assessment Task you will be allowed one re-submission.  Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the re-submission. 

 

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

 

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:

https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/adjustments-to-assessment

 

Final Results

 

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying. 

You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

 

The following grades are available for this course:

CA

Competency Achieved

NYC

Not Yet Competent

DNS

Did Not Submit for Assessment

Course Overview: Access Course Overview