Course Title: Lead and manage team effectiveness

Part B: Course Detail

Teaching Period: Term2 2018

Course Code: EMPL7072C

Course Title: Lead and manage team effectiveness

School: 650T Vocational Business Education

Campus: City Campus

Program: C5372 - Diploma of International Business

Course Contact: Suzanne Maugeri

Course Contact Phone: +61 3 9925 1466

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Teacher: David Plowman




Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit involves the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR502 Lead and manage team effectiveness


1. Establish team performance plan

Performance Criteria:

1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives 

1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team 

1.3 Support team members in meeting expected performance


2. Develop and facilitate team cohesion

Performance Criteria:

2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team 

2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities 

2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions 

2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed


3. Facilitate teamwork

Performance Criteria:

3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes  

3.2 Support the team in identifying and resolving work performance problems 

3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders


4. Liaise with stakeholders

Performance Criteria:

4.1 Establish and maintain open communication processes with all stakeholders  

4.2 Communicate information from line manager/management to the team 

4.3 Communicate unresolved issues, concerns and problems raised by team members and follow‑up with line manager/management and other relevant stakeholders 

4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Learning Outcomes

This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

Details of Learning Activities

A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.

The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practice your skills in a simulated/real workplace environment.

We expect you to participate and contribute in all scheduled learning activities.



Teaching Schedule

The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete this course.  This may include not only scheduled classes but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.





Week 1
July 2nd

  • Introduction
  • Outline Unit
  • Plagiarism
  • Extensions and appeals
  • Feedback
  • Student support
  • Student responsibilities
  • Outline assessments
  • Workshop Leadership and Management concepts.


Week 2
July 9th

  • What makes a group a team?
  • Stages of development
  • Group Dynamics
  • Roles
  • Size 
  • Informal groupings
  • Culture


Week 3
July 16th

  • Setting goals and measuring achievement. 
  • Goals, vision, strategies
  • KSF (Key success factors)
  • KPP (Key performance plan)
  • KPI (Key performance indicators)
  • TPP (Team performance plan)
  • Ownership


Week 4
July 23rd

Role definition.

  • Role clarity, Role definition. Outputs vs inputs

 Performance reviews.

  • Measuring performance. – team and individual.
  • Constructive reviews and feedback
  • Coaching


Week 5
July 30th

  • Getting work done.
  • Allocating work
  • Engagement
  • Productive meetings.  Protocols
  • Agendas and Minutes
  • Problem solving techniques
  • Managing progress


Week 6

August 6th

  • Managing people
  • Motivation.
  • Recognising skills
  • Conflict resolution.
  • Discipline
  • Recruiting


 Week 7
August 13th

Assessment revision


Week 8
August 20th

 Inclass supervised test

Assessment 1


Mid Semester August 27th - Sept 2nd


Week 9
Sept 3rd

The 36 things good leaders do.


 Week 10
Sept 10th 

Assessment two workshop


 Week 11
Sept 17th

Assessment two workshop


Week 12
Sept 24th

Assessment two workshop


Week 13
Oct 1st

Assessment two workshop


 Week 14
Oct 8th

Assessment two workshop

Assessment 2 due

 Week 15
Oct 15th

Resubmissions and student discussions


Week 16
Oct 22nd

Resubmissions and student discussions



Learning Resources

Prescribed Texts


Other Resources


Cole K, Management theory and practice 6e, 2016 Cengage Learning Australia Pty Limited


Overview of Assessment

Assessment Methods

Assessment methods have been designed to measure achievement of the requirements in a flexible manner over a range of assessment tasks, for example:

  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • review of final printed documents
  • demonstration of techniques
  • observation of presentations
  • oral or written questioning to assess knowledge of software applications

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.

Performance  Evidence

You will be required to provide evidence of the following skills:

  • use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
  • encouraging and fostering shared understanding of purpose, roles and responsibilities
  • identifying and resolving problems
  • providing feedback to encourage, value and reward others
  • modelling desired behaviour and practices
  • develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
  • establish processes to address issues and resolve performance issues
  • support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
  • develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
  • communicate effectively with a range of stakeholders about team performance plans and team performance
  • facilitate two-way flow of information between team and management relevant to team performance
  • evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

Knowledge Evidence

You are required to provide evidence of the following:

  • explain how group dynamics can support or hinder team performance
  • outline strategies that can support team cohesion, participation and performance
  • explain strategies for gaining consensus
  • explain issue resolution strategies.


Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.

Assessment Tasks

There are two assessment tasks. You must demonstrate competency in both assessments to be successful in this course

Assessment Task 1 – In class supervised test

Date handed out:  Week 8
Date and time due:  Week 8  in-class
Group or Individual: Individual

This is one of two assessment tasks for this unit; it allows you to show that you understand the principles and theories of effective leadership and management of a team in a work environment.

Before the week of the test there will be a comprehensive revision that covers all the possible questions you will be asked.

The ten questions will be drawn from the class content of the preceding seven weeks.

Assessment Task 2 – Team Project 

Date handed out:  Week 10 
Date and time due: Week 14 
Group or Individual: Group 

The team is to complete a series of tasks, working as a project team developing a plan to launch a product in an export market.

The team will hold a series of meetings and then write a document that addresses a series of tasks that are typical of the business case the team is working on, as well as an individual evaluation of the team members’ engagement. 

Assessment Matrix

For these  assessment tasks you need to draw upon what you have learned throughout the unit.


Assessment Matrix 

The assessment matrix that maps all the assessment is available on CANVAS.


Submission Requirements 

You should: 

  • Ensure that you submit assessments on or before the due date. 
  • Always retain a copy of your assessment tasks. (hard copy and soft copy)
  • When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
  • Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers.


Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.


More Information


Where an extension of greater than seven days is needed, you must apply for Special Consideration.  Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.


More Information:


If you are found to be unsuccessful in a particular Course Assessment Task (or you do not submit/attend) you will be allowed one resubmission.  Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. 

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.


Grading & re-submissions
Successful re-submissions will contribute a CAG only (Competency Achieved Grading) result to your overall grade for the course.


Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:


Marking Guide (Competency):
You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.


You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.


Marking Guide (Grading)

After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:


Final Grades table:



Competent with High Distinction


Competent with Distinction


Competent with Credit


Competency Achieved – Graded


Competency Achieved – Not Graded


Not Yet Competent


Did Not Submit for assessment


Further information regarding the application of the grading criteria will be provided by your teacher.




Other Information

Academic Integrity

Plagiarism is a form of cheating in assessment and may occur in oral, written or visual presentations. It is the presentation of the work, idea or creation of another person, without appropriate referencing, as though it is your own.

The penalties for cheating in assessment are severe, whether the cheating involves plagiarism, fabrication, falsification of data, copyright infringement or some other method. Penalties can include charges of academic misconduct, cancellation of results and exclusion from your course. It is also a disciplinary offence for you to allow your work to be plagiarised by another student.

RMIT Business produce their own referencing guidelines entitled written reports and essays: guidelines for referencing and presentation in RMIT Business which all Business students should use.

RMIT Business referencing guidelines (RTF, 1,286 KB, 52 pages); A supporting Referencing website has been developed for the RMIT Business guidelines.You can find out more about Academic Integrity at RMIT’s Academic Integrity webpage. 

Group Assessment 
A number of your assessments will rely upon group work. This is a critical part of your program as in the workplace you will be regularly required to work in a team environment. Teamwork is also one of the key employability skills for this qualification.

The key to being successful in group work is getting to know your classmates and finding out what they want to achieve. You should seek to find a team which shares your key interests and drivers.

If you are facing issues with your group, the key is to resolve them quickly well before assessments are due. If you need to you can seek support from your teacher.

Course Overview: Access Course Overview