Course Title: Lead and manage team effectiveness
Part B: Course Detail
Teaching Period: Term2 2020
Course Code: EMPL7072C
Course Title: Lead and manage team effectiveness
School: 650T Vocational Business Education
Campus: City Campus
Program: C5372 - Diploma of International Business
Course Contact: Sam Menai
Course Contact Phone: +61 3 9925 8805
Course Contact Email: sam.menai@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit involves the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBWOR502 Lead and manage team effectiveness |
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Element: |
1. Establish team performance plan |
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Performance Criteria: |
1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives 1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team 1.3 Support team members in meeting expected performance outcomes |
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Element: |
2. Develop and facilitate team cohesion |
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Performance Criteria: |
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Element: |
3. Facilitate teamwork |
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Performance Criteria: |
3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes 3.2 Support the team in identifying and resolving work performance problems 3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders |
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Element: |
4. Liaise with stakeholders |
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Performance Criteria: |
4.1 Establish and maintain open communication processes with all stakeholders 4.2 Communicate information from line manager/management to the team 4.3 Communicate unresolved issues, concerns and problems raised by team members and follow‑up with line manager/management and other relevant stakeholders 4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders |
Learning Outcomes
This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
Details of Learning Activities
You will experience a variety of approaches to learning and teaching. Classes are interactive and give you many opportunities to discuss ideas and practice new skills. You will participate in learning activities such as: analysis of case studies and scenarios, group discussions and group work.
Throughout your course, you will see learning materials and activities that are listed as 'required' and some are listed as 'recommended'. 'Required' means that it is compulsory while 'recommended' means that it is optional, although useful to gain a deeper understanding of this course.
Teaching Schedule
The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete this course. This may include not only scheduled classes but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Because of Covid19 restrictions it may also be necessary to join classroom discussions and lessons in an online presence.
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Semester 2 2020 | ||||
Week |
Week Beginning |
Topic |
Learning Materials and Activities |
Assessment Remarks |
1 |
6 July 2020 |
Working in Team |
This week we will explore fundamentals of working in team. We will explore how teamwork can lead to better decisions, products, or services. We also introduce type of teams and characteristics of an effective team. |
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2 |
13 July 2020 |
Group Dynamics |
This week we will explore the theories and principles of group dynamics. We will discuss several important factors which impact group dynamics, such as group member power, roles, and coalitions. |
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3 |
20 July 2020 |
Team Participation & Collaboration |
This week we will discuss how to cultivate optimum team participation and how collaborating in the workplace enables businesses to finish important projects and meet crucial deadlines efficiently. |
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4 |
27 July 2020 |
Facilitate Team Communication |
This week we will explain how team collaboration is closely connected to team communication. In other words, poor collaboration can create barriers to effective communication and vice-versa. We will also discuss the efforts to establish good communication in teams, and how it is imperative for the team leader to create a receptive ‘teamwork’ setting. |
Preparation for Assessment One
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5 |
3 August 2020 |
In Class Knowledge test |
Assessment 1 |
Assessment (1) - In Class Test |
6 |
10 August 2020 |
Group Decision Making |
This week we will explain how group decision making is a type of participatory process in which multiple individuals acting collectively, analyse problems or situations, consider and evaluate alternative courses of action, and select from among the alternatives a solution. |
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7 |
17 August 2020 |
Managing Conflicts in Teams |
This week we will explain how people can have different viewpoints and, under the right set of circumstances, those differences escalate to conflict. We also discuss ow you handle that conflict determines whether it works to the team's advantage, or contributes to its demise. |
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8 |
24 August 2020 |
Team Performance Plan |
This week we will discuss how performance planning is used to provide a structured approach to the attainment of the desired level of performance for both individuals and teams. |
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Semester Break ( 31 August - 6 September) | ||||
9 |
7 September 2020 |
Team Engagement and Key Performance Indicators |
This week we will explain how to use a measurement that demonstrates how effectively a company is achieving its key business objectives. We also discuss how organisations use KPI metrics to evaluate their success in reaching targets. |
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10 |
14 September 2020 |
Constructive Feedback |
This week we will discuss how giving and receiving feedback can be a delicate process, and explain how there's no doubting its value in helping to identify issues and solve them. We will also explain how team leaders need to manage feedback in a positive way so that it can do what it's intended to do: Help improve and grow the team and the organisation. |
Assessment Two |
11 |
21 September 2020 |
Leadership Skills & Leadership Styles |
This week we will discuss how Leadership skills can be learned, and how leadership development benefits individuals and organisations. We will also discuss the varying perspectives and models that surround the leadership development field, as well as the importance of leadership development
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12 |
28 September 2020 |
Organisational Stakeholders |
This week week we will explain who the stakeholders are and how they support the organisation and accept all the business practices regarding the action that business takes, which can include corporate governance, strategic management, corporate social responsibility. We also analyse the most common types of stakeholders and look at the unique need that each of them typically has. The goal is to put you in the shoes of each type of stakeholder and see things from their point of view. |
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13 |
5 October 2020 |
Organisational Policies & Procedures |
This week we will explain how policies and procedures are designed to influence and determine all major decisions and actions, and all activities take place within the boundaries set by them. We will also explain how procedures are the specific methods employed to express policies in action in day-to-day operations of the organisation. |
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14 |
12 October 2020 |
End of Course Revision and Support |
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Assessment Three |
15 |
19 October 2020 |
Support Session & Submit |
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Assessment Three |
16 |
26 October 2020 |
Support Session & Resit |
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17 |
2 November 2020 |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessment Methods
Assessment methods have been designed to measure achievement of the requirements in a flexible manner over a range of assessment tasks, for example:
- direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
- review of final printed documents
- demonstration of techniques
- observation of presentations
- oral or written questioning to assess knowledge of software applications
You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.
Performance Evidence
You will be required to provide evidence of the following skills:
- use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
- encouraging and fostering shared understanding of purpose, roles and responsibilities
- identifying and resolving problems
- providing feedback to encourage, value and reward others
- modelling desired behaviour and practices
- develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
- establish processes to address issues and resolve performance issues
- support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
- develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
- communicate effectively with a range of stakeholders about team performance plans and team performance
- facilitate two-way flow of information between team and management relevant to team performance
- evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.
Knowledge Evidence
You are required to provide evidence of the following:
- explain how group dynamics can support or hinder team performance
- outline strategies that can support team cohesion, participation and performance
- explain strategies for gaining consensus
- explain issue resolution strategies.
Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.
Assessment Tasks
There are three assessment tasks for this course. In order to achieve competency in this course students must successfully achieve a competency result for both assessments.
Assessment Task 1: In class open book
The purpose of this assessment is to enable students to use leadership techniques and strategies to facilitate team cohesion and work outcomes, understanding of purpose, roles and responsibilities of team and group decision making.
DUE DATE: Week 5 in class
Assessment Task 2: Case Study - Kangaroo Bottled Water Company (KBWC)
The purpose of this assessment is to create an environment where the students can demonstrate their understanding and application of a range of team leadership and participation skills. Students will be required to establish team performance plans, develop and facilitate team cohesion and facilitate teamwork.
DUE DATE: Begins Week 4 and continues to Week 11
Assessment Task 3 : Case Study - Role play and Self-reflection Report
The purpose of this assessment is for students to be able to demonstrate their skills when working in teams. Students will be given the opportunity to demonstrate how they work in the team and use effective team management and participation skills.
There are various role plays that students all students will need to participate in according to the instructions in the case study details.
The assessment will take place in the virtual classroom with time slots being allocated for each student group of three.
Due Date: Weeks 14 & 15
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability - workplace effectiveness field of work and include access to:
- workplace documents
- case studies and, where possible, real situations
- office equipment and resources
- interaction with others.
Assessors must satisfy NVR/AQTF assessor requirements.
Assessment Matrix
The competency assessment map that maps all the assessment tasks is available on CANVAS unit mapping
Submission Requirements
You should:
- Ensure that you submit assessments on or before the due date.
- Always retain a copy of your assessment tasks. (hard copy and soft copy)
- When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
- Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.
Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.
More Information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work
Where an extension of greater than seven days is needed, you must apply for Special Consideration. You must submit your application within five working days after your assessment date or due date.
More Information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/special-consideration
Resubmissions (VE Programs):
If you are found to be unsuccessful (Not satisfactory/Unsatisfactory) in a Course Assessment Task you will be allowed one resubmission. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which assessment arrangements might be granted please access the following website:
Final Results
You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.
You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.
The following grades are available for this course:
CA |
Competency Achieved |
NYC |
Not Yet Competent |
DNS |
Did Not Submit for Assessment |
Other Information
Because of Covid 19 restrictions for Semester 2 all courses in this qualification have been shifted to online delivery and this will mean that students will need to have a serviceable laptop or desktop computer which has both audio and visual tools and a connection to a reliable internet connection.
Course Overview: Access Course Overview