Course Title: Lead and manage team effectiveness
Part B: Course Detail
Teaching Period: Term1 2018
Course Code: EMPL7072C
Course Title: Lead and manage team effectiveness
School: 650T Vocational Business Education
Campus: City Campus
Program: C5375 - Diploma of Business Administration
Course Contact: Sylvia Baroutis
Course Contact Phone: +61 3 9925 5469
Course Contact Email: sylvia.baroutis@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to lead teams in the workplace and to
actively engage with the management of the organisation.
It applies to individuals working at a managerial level who facilitate work teams and build a
positive culture within their work teams. At this level, work will normally be carried out using
complex and diverse methods and procedures requiring the exercise of considerable discretion
and judgement, using a range of problem solving and decision making strategies.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBWOR502 Lead and manage team effectiveness |
Element: |
1. Establish team performance plan |
Performance Criteria: |
1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives 1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team 1.3 Support team members in meeting expected performance outcomes |
Element: |
2. Develop and facilitate team cohesion |
Performance Criteria: |
2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team 2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities 2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions 2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed |
Element: |
3. Facilitate teamwork |
Performance Criteria: |
3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes 3.2 Support the team in identifying and resolving work performance problems 3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders
|
Element: |
4. Liaise with stakeholders |
Performance Criteria: |
4.1 Establish and maintain open communication processes with all stakeholders 4.2 Communicate information from line manager/management to the team 4.3 Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders 4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders |
Learning Outcomes
Details of Learning Activities
A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.
The self-paced activities will be delivered through various technology platforms and may include your contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions.
The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practise your skills in a simulated/real workplace environment.
We expect you to participate and contribute in all scheduled learning activities.
Teaching Schedule
Week number |
Week beginning |
Content |
Assessment |
1 |
5 February |
Orientation Session Prior to training commencement, a program level orientation session will be conducted that comprises the following:
Introduction to the course including:
Resources: The Learning Lab: https://emedia.rmit.edu.au/learninglab/content/assessment-tasks Simulated business: http://simbuscommunity.com.au/ Formfile: https://www.formfile.com.au/index.html Cole textbook: Chapters 2, 9, 12, 13, 14, 18, 19, 24, 28 |
The office project portfolio. Due in parts and in weeks 6, 9, 13, 15
Parts A-D |
2 |
12 February |
Induction and theory |
|
3 |
19 February |
Induction and theory |
|
4 |
26 February |
Topic: How to trade Team performance plan |
|
5 |
5 March |
Topic: assigning work and delegating duties How to produce a team travel itinerary |
|
6 |
12 March |
Topic: Solving Problems |
Part A due |
7 |
19 March |
Topic: Develop and facilitate team cohesion Strategy development |
|
8 |
26 March 29 March – 4 April Mid-semester break* (Thursday to Wednesday) |
|
|
8 |
2 April Easter Monday public holiday |
|
|
9 |
9 April |
Topic: Develop and facilitate team cohesion Problemsolving |
Part B due |
10 |
16 April |
Topic: Team development |
|
11 |
23 April 25 April Anzac Day public holiday (Wednesday) |
Topic: Facilitate teamwork Encourage team work through communication and team activities |
|
12 |
30 April |
Topic: Facilitate teamwork |
|
13 |
7 May |
Topic: Facilitate teamwork Stakeholder expectations and engagement |
Part C due |
14 |
14 May |
Topic: How to write an academic reflective journal |
|
15 |
21 May |
Topic: Liaise with stakeholders |
Part D due |
16 |
28 May |
Feedback and review. |
|
17 |
4 June |
Interviews/Resubmissions if required. |
|
Learning Resources
Prescribed Texts
Kris Cole, Management Theory and Practice (2016 6ed), Cengage Learning |
References
Other Resources
Submission Requirements
You should:
Ensure that you submit assessments on or before the due date.
- Always retain a copy of your assessment tasks. (hard copy and soft copy)
- When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
- Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.
Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.
More Information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work
Where an extension of greater than seven days is needed, you must apply for Special Consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More Information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/special-consideration
Resubmissions (VE Programs):
If you are found to be unsuccessful in a particular Course Assessment Task (or you do not submit/attend) you will be allowed one resubmission. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Grading & re-submissions
Successful re-submissions will contribute a CAG only (Competency Achieved Grading) result to your overall grade for the course.
Overview of Assessment
In order to achieve competency in this unit, you must provide:
Performance Evidence
Evidence of the ability to:
use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
encouraging and fostering shared understanding of purpose, roles and responsibilities
identifying and resolving problems
providing feedback to encourage, value and reward others
modelling desired behaviour and practices
develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
establish processes to address issues and resolve performance issues
support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
communicate effectively with a range of stakeholders about team performance plans and team performance
facilitate two-way flow of information between team and management relevant to team performance
evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.
Note: if a specific volume or frequency is not stated, then evidence must be provided at least once.
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
explain how group dynamics can support or hinder team performance
outline strategies that can support team cohesion, participation and performance
explain strategies for gaining consensus
explain issue resolution strategies.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability - workplace effectiveness field of work and include access to:
workplace documents
case studies and, where possible, real situations
office equipment and resources
interaction with others.
Assessors must satisfy NVR/AQTF assessor requirements.
Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.
Assessment Tasks
Task 1 - the office project
The student has 15 weeks to produce the assessment. It is submitted in four parts A-D in weeks 6, 9, 13 and 15. Submit to the LMS by Friday at 5.00pm in the weeks indicated in the teaching schedule.
Summary and Purpose of Assessment
This project is one assessment tasks consisting of four parts. The student needs to complete each part satisfactorily, in order to be deemed competent for this course. The student will be observed during their team project and the feedback the student receives is based on a conversation held between the teacher and the student about their team role employability skills.
This assessment depends on the student attending class, participating in the team activities and reading the course materials described in the learning management system (LMS). The businesses and currency are fake, there is no AUD$ to be used in this project. Use the trading platform to make purchases and sales for the business Reflective Records.
The student should apply self-directed learning principles to use the simulated business community website and understand its use Completing this project allows the student to demonstrate at managerial level in the facilitation of work teams and build a positive culture within their work teams. At this level, work is carried out using various methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.
There are two activities that the student’s team has to perform and describe in the assessment.
1. “Click Frenzy”
2. “National Roadshow”
The student will have the opportunity to resubmit any tasks that are deemed unsatisfactory (one resubmit allowed per unit). The student will have 24 hours to provide the missing documentation for assessment. This is deemed to be a “resit” and will attract a satisfactory grade only, once marked.
Marking Criteria/Guide
The student must demonstrate that they have all the required skills/knowledge/edlements in the unit of competency they are studying.
The student will receive feedback on each assessment activity and they will be informed as to their progress of how well they are performing.
After achieving competency we then grade the performance in the unit and the student will receive one of the following grades:
Final Grades table:
CHD competent with High Distinction
CDI Competent with Distinction
CC competent with Credit
CAG Competency Achieved - Graded
NYC not Yet Competent
DNS Did Not Submit for assessment
Further information regarding the application of the grading criteria will be provided in the LMS.
Assessment Matrix
Course Overview: Access Course Overview