Course Title: Lead and manage team effectiveness

Part B: Course Detail

Teaching Period: Term1 2018

Course Code: EMPL7072C

Course Title: Lead and manage team effectiveness

School: 650T Vocational Business Education

Campus: City Campus

Program: C5375 - Diploma of Business Administration

Course Contact: Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to lead teams in the workplace and to
actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams and build a
positive culture within their work teams. At this level, work will normally be carried out using
complex and diverse methods and procedures requiring the exercise of considerable discretion
and judgement, using a range of problem solving and decision making strategies.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR502 Lead and manage team effectiveness


1. Establish team performance plan

Performance Criteria:

1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives 

1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team 

1.3 Support team members in meeting expected performance outcomes


2. Develop and facilitate team cohesion

Performance Criteria:

2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team

2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities

2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions

2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed


3. Facilitate teamwork

Performance Criteria:

3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes

3.2 Support the team in identifying and resolving work performance problems

3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders



4. Liaise with stakeholders

Performance Criteria:

4.1 Establish and maintain open communication processes with all stakeholders

4.2 Communicate information from line manager/management to the team

4.3 Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders

4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Learning Outcomes

Details of Learning Activities

A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.

The self-paced activities will be delivered through various technology platforms and may include your contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions.

The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practise your skills in a simulated/real workplace environment.

We expect you to participate and contribute in all scheduled learning activities.

Teaching Schedule


Week number

Week beginning




5 February

Orientation Session

Prior to training commencement, a program level orientation session will be conducted that comprises the following:

  • Program overview and requirements
  • Overview of assessment requirements
  • Recognition of Prior Learning and Credit Transfers
  • Competency/Grading Criteria
  • Plagiarism
  • Appeals
  • Extensions
  • Feedback
  • Privacy
  • Submission requirements
  • Re-submission policy
  • Where to get support
  • Student responsibilities

Introduction to the course including:

  • Course requirements
  • Course support documents
  • Learning Management System (LMS) access
  • Accuracy of enrolment
  • Assessment requirements/cover sheets
  • Reminder re Plagiarism
  • Reminder re Appeals
  • Extensions/Resubmissions
  • Feedback in this course
  • Reminder re submission requirements
  • Getting help


The Learning Lab:

Simulated business:


Cole textbook: Chapters 2, 9, 12, 13, 14, 18, 19, 24, 28

The office project portfolio. Due in parts and in weeks 6, 9, 13, 15


Parts A-D


12 February

Induction and theory



19 February

Induction and theory 



26 February

Topic: How to trade

Team performance plan 



5 March

Topic: assigning work and delegating duties

How to produce a team travel itinerary 



12 March

 Topic: Solving Problems

Part A due 


19 March

Topic: Develop and facilitate team cohesion

Strategy development



26 March

29 March – 4 April Mid-semester break* (Thursday to Wednesday)
30 March Good Friday public holiday




2 April Easter Monday public holiday
3 April Easter Tuesday (RMIT holiday)
5 April Classes resume (Thursday)




9 April

Topic: Develop and facilitate team cohesion


 Part B due


16 April

Topic: Team development



23 April

25 April Anzac Day public holiday (Wednesday)

Topic: Facilitate teamwork

Encourage team work through communication and team activities



30 April

 Topic: Facilitate teamwork



7 May

 Topic: Facilitate teamwork

Stakeholder expectations and engagement

 Part C due


14 May

 Topic: How to write an academic reflective journal



21 May

Topic: Liaise with stakeholders 

 Part D due


28 May

 Feedback and review.



4 June

Interviews/Resubmissions if required.


Learning Resources

Prescribed Texts

Kris Cole, Management Theory and Practice (2016 6ed), Cengage Learning


Other Resources

Submission Requirements

You should:  

Ensure that you submit assessments on or before the due date. 

  • Always retain a copy of your assessment tasks. (hard copy and soft copy)
  • When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
  • Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More Information:

Where an extension of greater than seven days is needed, you must apply for Special Consideration.  Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More Information:

Resubmissions (VE Programs):

If you are found to be unsuccessful in a particular Course Assessment Task (or you do not submit/attend) you will be allowed one resubmission.  Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. 

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Grading & re-submissions

Successful re-submissions will contribute a CAG only (Competency Achieved Grading) result to your overall grade for the course.


Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

Evidence of the ability to:
 use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
 encouraging and fostering shared understanding of purpose, roles and responsibilities
 identifying and resolving problems
 providing feedback to encourage, value and reward others
 modelling desired behaviour and practices
 develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
 establish processes to address issues and resolve performance issues
 support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
 develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
 communicate effectively with a range of stakeholders about team performance plans and team performance
 facilitate two-way flow of information between team and management relevant to team performance
 evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

Note: if a specific volume or frequency is not stated, then evidence must be provided at least once.


Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:
 explain how group dynamics can support or hinder team performance
 outline strategies that can support team cohesion, participation and performance
 explain strategies for gaining consensus
 explain issue resolution strategies.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability - workplace effectiveness field of work and include access to:
 workplace documents
 case studies and, where possible, real situations
 office equipment and resources
 interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.



Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.


Assessment Tasks

Task 1 - the office project 

The student has 15 weeks to produce the assessment. It is submitted in four parts A-D in weeks 6, 9, 13 and 15. Submit to the LMS by Friday at 5.00pm in the weeks indicated in the teaching schedule.

Summary and Purpose of Assessment

This project is one assessment tasks consisting of four parts. The student needs to complete each part satisfactorily, in order to be deemed competent for this course.  The student will be observed during their team project and the feedback the student receives is based on a conversation held between the teacher and the student about their team role employability skills.

This assessment depends on the student attending class, participating in the team activities and reading the course materials described in the learning management system (LMS). The businesses and currency are fake, there is no AUD$ to be used in this project. Use the trading platform to make purchases and sales for the business Reflective Records.

The student should apply self-directed learning principles to use the simulated business community website and understand its use Completing this project allows the student to demonstrate at managerial level in the facilitation of work teams and build a positive culture within their work teams. At this level, work is carried out using various methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.


There are two activities that the student’s team has to perform and describe in the assessment. 

1. “Click Frenzy”

2. “National Roadshow”


The student will have the opportunity to resubmit any tasks that are deemed unsatisfactory (one resubmit allowed per unit). The student will have 24 hours to provide the missing documentation for assessment. This is deemed to be a “resit” and will attract a satisfactory grade only, once marked.


Marking Criteria/Guide

The student must demonstrate that they have all the required skills/knowledge/edlements in the unit of competency they are studying.

The student will receive feedback on each assessment activity and they will be informed as to their progress of how well they are performing.

After achieving competency we then grade the performance in the unit and the student will receive one of the following grades:


Final Grades table:

CHD competent with High Distinction

CDI Competent with Distinction

CC competent with Credit

CAG Competency Achieved - Graded

NYC not Yet Competent

DNS Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided in the LMS.


Assessment Matrix

Course Overview: Access Course Overview