Course Title: Lead and manage team effectiveness

Part B: Course Detail

Teaching Period: Term1 2019

Course Code: EMPL7072C

Course Title: Lead and manage team effectiveness

Important Information:

None

School: 650T Vocational Business Education

Campus: City Campus

Program: C5375 - Diploma of Business Administration

Course Contact: Allan Maree

Course Contact Phone: +61 3 9925 1601

Course Contact Email: allan.maree@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to lead teams in the workplace and to
actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams and build a
positive culture within their work teams. At this level, work will normally be carried out using
complex and diverse methods and procedures requiring the exercise of considerable discretion
and judgement, using a range of problem solving and decision making strategies.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	BSBWOR502 Lead and manage team effectiveness
Element:	1. Establish team performance plan
Performance Criteria:	1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives  1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team  1.3 Support team members in meeting expected performance outcomes
Element:	2. Develop and facilitate team cohesion
Performance Criteria:	2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team 2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities 2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions 2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed
Element:	3. Facilitate teamwork
Performance Criteria:	3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes 3.2 Support the team in identifying and resolving work performance problems 3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders
Element:	4. Liaise with stakeholders
Performance Criteria:	4.1 Establish and maintain open communication processes with all stakeholders 4.2 Communicate information from line manager/management to the team 4.3 Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders 4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Learning Outcomes

See Canvas for more information

Details of Learning Activities

A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.

The self-paced activities will be delivered through various technology platforms and may include your contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions.

The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practise your skills in a simulated/real workplace environment.

We expect you to participate and contribute in all scheduled learning activities.

Teaching Schedule

Semester 1, 2019

Week	Topic	Readings and activities	Assessment
1 11 February	Orientation session: Prior to training a program level orientation session is held that includes: Program and assessment overview and requirements Grading criteria/competency Plagiarism Appeals Extensions Feedback Privacy Submission requirements Re-submission policy Where to get support Student responsibilities.   Introduction to this course: How to use MyDesktop Course requirements Course support documents Canvas Accuracy of enrolment Assessment requirements/cover sheets Plagiarism Appeals Special consideration/Extensions/Resubmissions Feedback in this course Submission requirements Getting help   Resources: The learning lab: https://emedia.rmit.edu.au/learninglab/ Simulated business: http://simbuscommunity.com.au/ The business partner: https://www.timg.com/	Cole: Chapters 4, 7, 8, 9, 10, 11, 13, 14, 16	The office project: a portfolio that is due in parts A-D, in weeks 6, 9, 13, and 15 Each part is due by 5.00pm on the Friday of the week indicated.
2 18 February	Establish team performance plan Communicating with influence Planning your team’s work	Reading: Chapters 4, 10 Activity: learn about the simulated business
3 25 February	Establish team performance plan Caring for your customers	Reading: Chapter 14 Activity: learn about the business partner
4 4 March	Establish team performance plan Leading your team	Reading: Chapter 8 Activity: review business partner and practice firm activities
5 11 March	Establish team performance plan Inspiring motivation	Reading: Chapter 9 Activity: practice firm activities
6 18 March	Establish team performance plan Building individual and team performance and productivity	Reading: Chapter 7 Activity: planning day	Part A due (Friday 15 March at 5pm)
7 25 March	Develop and facilitate team cohesion Building your team’s skills with informal and formal feedback	Reading: Chapter 11 Activity: practice firm activities
8 1 April	Develop and facilitate team cohesion Systematically solving problems and making decisions	Reading: Chapter 16 Activity: practice firm activities
9 8 April	Develop and facilitate team cohesion Workshop	Activity:  planning day	Part B due (Friday 12 April at 5pm)
10 15 April	19 April Mid-semester break – includes Easter and Anzac Day, 19 April public holiday
22 April	Easter Monday public holiday, 23 April Easter Tuesday, RMIT holiday, 25 April, Anzac Day public holiday (Thursday)
11 29 April	Facilitate teamwork Building better performance	Reading: Chapter 13 Activity: practice firm activities, the itinerary
12 6 May	Facilitate teamwork	Activity: Observation checklist
13 13 May	Facilitate teamwork Simulation action	Activity: Observation checklist continued and planning day	Part C due (Friday 17 May at 5pm)
14 20 May	Liaise with stakeholders	Activity: finalise itinerary
15 27 May	Liaise with stakeholders	Activity: planning day and practice firm activities	Part D due (Friday 31 May at 5pm)
16 3 June	Feedback and review
17 18 June	Interviews and re-submissions if required

Learning Resources

Prescribed Texts

Kris Cole, Management Theory and Practice (2016 6ed), Cengage Learning

References

Other Resources

 None

 

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

Evidence of the ability to:
 use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
 encouraging and fostering shared understanding of purpose, roles and responsibilities
 identifying and resolving problems
 providing feedback to encourage, value and reward others
 modelling desired behaviour and practices
 develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
 establish processes to address issues and resolve performance issues
 support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
 develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
 communicate effectively with a range of stakeholders about team performance plans and team performance
 facilitate two-way flow of information between team and management relevant to team performance
 evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

Note: if a specific volume or frequency is not stated, then evidence must be provided at least once.

 

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:
 explain how group dynamics can support or hinder team performance
 outline strategies that can support team cohesion, participation and performance
 explain strategies for gaining consensus
 explain issue resolution strategies.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability - workplace effectiveness field of work and include access to:
 workplace documents
 case studies and, where possible, real situations
 office equipment and resources
 interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

 

Feedback

Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.

 

Assessment Tasks

Task 1 - The office project 

The student has 15 weeks to produce the assessment. It is submitted in four parts A-D in weeks 6, 9, 13 and 15. Submit to Canvas by 5.00pm Friday in the weeks indicated in the teaching schedule. 

Summary and Purpose of Assessment

This project is one assessment tasks consisting of four parts. You need to complete each part satisfactorily, in order to be deemed competent for this course.  You will be observed during their team project and the feedback the student receives is based on a conversation held between the teacher and you about your team role employability skills.

This assessment depends on you attending class, participating in the team activities and reading the course materials described in the learning management system (LMS). The businesses and currency are fake, there is no AUD$ to be used in this project. Use the trading platform to make purchases and sales for the business Reflective Records.

You should apply self-directed learning principles to use the simulated business community website and understand its use see: http://simbuscommunity.com.au/about-us/ Completing this project allows you to demonstrate at managerial level in the facilitation of work teams and build a positive culture within their work teams. At this level, work is carried out using various methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

There are two activities that you will perform and are described in this assessment.  The first activity is:

1. “Click Frenzy”

You will be trading for our online business Reflective Records, buying and selling on behalf of your department. The team chooses their own budget in consultation with the teacher/manager. Do not go over budget with wild, irresponsible spending but instead make a profit by selling products to businesses in the simulated business network. Keep all copies of your electronic transactions with Simulated Business.

2. “National Roadshow”

You will prepare an itinerary for Bridget Pearson, Marketing Manager, Reflective Records to promote the business to the network.  She will need a promotion kit to take with her, so you will need to prepare one based on Reflective Records products.  Plan a national trip for 8 business days to as many businesses in the network as practicable. The budget for the entire trip is $10,000. It includes cab fares, hotel accommodation and premium economy flexible airfares. 

1. To discover the businesses where Pearson can visit go to the simulated business website: http://simbuscommunity.com.au/2017/06/simulated-business-contact-list/ 
2. To follow the policies and procedures for booking travel for Reflective Records see page 26 of the HR Procedures manual found at the simulated business website.
3. Using the laminating and binding machines in the simulated business, print the itinerary, and bind it.  Pearson requires one copy per department.

 

 

Assessment Matrix

See Canvas

Other Information

Submission Requirements

You should:

     • Ensure that you submit assessments on or before the due date via Canvas. 
     • Always retain a copy of your assessment tasks. (hard copy and soft copy)
     • When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
     • Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

Extension of Time.  If you are prevented from submitting an assessment item on time by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work
Form to use is found in the section "How to apply."

Special Consideration. Where more than seven days is needed, you must apply for Special Consideration.  Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/special-consideration

Resubmission (VE Programs)

If you are found to be Not Yet Competent in a course assessment task (or you do not submit the assessment tasks/attend the assessment) you will be allowed one resubmission.  Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission in Canvas. 

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Grading and re-submissions. Successful re-submissions will contribute a CAG only (Competency Achieved Grading) result to your overall grade for the course.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. 

More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/adjustments-to-assessment

Marking Guide (Competency):

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.  You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

Grading Guide:

After achieving competency in all assessment tasks your performance in the unit will be graded.  This gives you the opportunity to have the level of your performance formally recognised against industry standards and employability skills.

Final Grades Table:

CHD Competent with High Distinction

CDI Competent with Distinction

CC Competent with Credit

CAG Competency Achieved - Graded

NYC Not Yet Competent

DNS Did not Submit for Assessment

Further information regarding the application of the grading criteria is in Student Assessment Task 

 

Course Overview: Access Course Overview