Course Title: Lead effective workplace relationships

Part A: Course Overview

Program: C5390 Diploma of Accounting

Course Title: Lead effective workplace relationships

Portfolio: BUS Portfolio Office

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


650T Vocational Business Education

Face-to-Face or Internet

Term2 2021

Course Contact: Doug Gourlay

Course Contact Phone: +61 3 9925 5944

Course Contact Email:

Course Description

This unit describes the skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

The unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

BSBLDR413 Lead effective workplace relationships


1. Prepare to lead workplace relationships

2. Lead workplace relationships

3. Review leadership

Learning Outcomes

Overview of Assessment

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • lead effective workplace relationships on at least four occasions with different individuals or groups.

In the course of the above, the candidate must:

  • access and analyse information required to achieve planned outcomes
  • collaborate with work team to develop and implement a work task strategy
  • apply techniques for resolving problems and conflicts, and dealing with poor performance according to organisational and legislative requirements
  • monitor and communicate work progress to relevant internal and external stakeholders
  • seek and review feedback to improve workplace leadership.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • considerations for communicating information including audience cultural and social diversity
  • consultation processes including internal and external sources of consultees
  • impacts of relationships, cultural and social environment, in supporting or hindering the achievement of planned outcomes
  • techniques for developing positive work relationships and building trust and confidence in a team, including:
  • interpersonal styles
  • communications
  • consultation
  • cultural and social sensitivity
  • networking
  • impact of legislation and organisational policies on workplace relationships
  • techniques for communicating information and ideas to a range of stakeholders
  • common methods to resolve workplace conflict
  • common methods to manage poor work performance
  • common methods to monitor, analyse and improve work relationships.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

  • legislation, regulations, standards and codes relevant to performance evidence
  • workplace documentation and resources
  • interaction with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in this course.