Course Title: Develop and use emotional intelligence

Part A: Course Overview

Program: C5391 Diploma of Leadership and Management

Course Title: Develop and use emotional intelligence

Portfolio: BUS Portfolio Office

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

See Camvas


Course Code




Learning Mode

Teaching Period(s)


City Campus


650T Vocational Business Education

Face-to-Face or Internet

Term2 2019,
Term1 2020,
Term1 2021

Course Contact: Allan Maree

Course Contact Phone: +61 3 9925 1601

Course Contact Email:

Course Description

This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace. 

It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.

It applies to managers who identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

BSBLDR511 Develop and use emotional intelligence


1. Identify the impact of own emotions on others in the workplace

2. Recognise and address the emotional strengths and weaknesses of others

3. Promote the development of emotional intelligence in others

4. Utilise emotional intelligence to maximise team outcomes

Learning Outcomes

See Canvas

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence   Evidence of the ability to:   • conduct an analysis to identify own emotional strengths, weaknesses, stressors, emotional states and triggers, incorporating feedback from others • identify workplace situations and environments that may trigger an emotional response • model behaviours that demonstrate management of emotions • recognise the impact that cultural behaviours and beliefs may have on workplace interactions • recognise and respond to the emotional states of others • use emotional intelligence of self and others to enhance team performance • promote the development of emotional intelligence in others.   Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.   Knowledge Evidence   The candidate must be able to demonstrate the following knowledge to effectively complete the tasks outlined in the elements and performance criteria of this unit, and to manage tasks and reasonably foreseeable contingencies in the context of the work role:   • Key features of emotional intelligence principles and strategies • Key elements of the relationship between emotionally effective people and the attainment of business objectives • Key strategies for communicating with a diverse workforce which has varying cultural expressions of emotion • Key features of emotional intelligence in the context of building workplace relationships.    Assessment Conditions   Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:   • relevant workplace documentation and resources • case studies or, where possible, real situations  • interaction with others. 




Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.