Course Title: Communicate with influence

Part A: Course Overview

Program: C5391 Diploma of Leadership and Management

Course Title: Communicate with influence

Portfolio: BUS Portfolio Office

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

See Canvas


Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

COMM6145C

City Campus

TAFE

650T Vocational Business Education

Face-to-Face or Internet

Term2 2019

Course Contact: Allan Maree

Course Contact Phone: +61 3 9925 1601

Course Contact Email: allan.maree@rmit.edu.au



Course Description

This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and others.

It applies to managers and leaders who identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

BSBLDR513 Communicate with influence

Elements:

1. Communicate clearly

2. Present and negotiate persuasively

3. Participate in and lead meetings effectively

4. Make presentations at meetings, forums and conferences


Learning Outcomes

See Canvas


Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence   Evidence of the ability to:   • review organisational policies to determine information that may be subject to confidentiality • negotiate and present persuasively • identify relevant stakeholder groups • communicate clearly with key stakeholders to position the business to best effect including listening actively, understanding the information needs of others and adapting communication to suit the audience • prepare for, participate in, and lead meetings to obtain outcomes • prepare and make presentations to groups of people including: • identifying suitable fora for presentations • presenting reliable information  • designing the presentation to meet the needs of the audience  • answering questions clearly and concisely.   Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.   Knowledge Evidence   The candidate must be able to demonstrate the following knowledge to effectively complete the tasks outlined in the elements and performance criteria of this unit, and to manage tasks and reasonably foreseeable contingencies in the context of the work role:   • Key industry, media and government organisations, events and communication channels that are relevant to the organisation • Key principles of cross-cultural communication • Key features of various techniques for negotiation, mediation, conflict resolution and incident de-escalation • Key features of structured and inclusive meeting procedures • Key features of relevant organisational objectives • Key features of relevant organisational policies and procedures, including in relation to the confidentiality of information.   Assessment Conditions   Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:   • relevant workplace documentation and resources • case studies and, where possible, real situations  • interaction with others.

Feedback

Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.