Course Title: Communicate with influence

Part B: Course Detail

Teaching Period: Term2 2019

Course Code: COMM6145C

Course Title: Communicate with influence

Important Information:

See Canvas

School: 650T Vocational Business Education

Campus: City Campus

Program: C5391 - Diploma of Leadership and Management

Course Contact: Allan Maree

Course Contact Phone: +61 3 9925 1601

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Teacher to be confirmed

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and others.

It applies to managers and leaders who identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBLDR513 Communicate with influence


1. Communicate clearly

Performance Criteria:

1.1 Confirm authority to present material on behalf of a business, in accordance with organisational policies and procedures

1.2 Identify information that may be subject to confidentiality and manage appropriately

1.3 Identify information needs of audience and prepare a position in line with purpose of communication

1.4 Use language, written or verbal, that is appropriate for the audience

1.5 Use active listening to seek stakeholder and intra-organisational input to achieve a balanced exchange of views


2. Present and negotiate persuasively

Performance Criteria:

2.1 Map stakeholder landscape, identifying key individuals and target groups in line with organisational objectives

2.2 Prepare realistic positions and supporting arguments in advance of the likely expectations and tactics of others

2.3 Acknowledge differences of opinion to encourage the rigorous examination of all options

2.4 Use a variety of communication styles to present business positions to best effect

2.5 Seek mutually beneficial solutions by establishing areas of common ground and potential compromise

2.6 Keep negotiations focused on key issues and moving forward towards a final resolution


3. Participate in and lead meetings effectively

Performance Criteria:

3.1 Identify the need for any meetings and schedule meetings in response to the need

3.2 Prepare materials relating to key issues and disseminate in advance

3.3 Develop and circulate an agenda, and use efficient, inclusive meeting procedures to maximise participation and maintain order

3.4 Achieve agreed outcomes in the available time by co-operating with and seeking consensus and compromise

3.5 Summarise outcomes of meetings for action and distribute to stakeholders promptly, as required


4. Make presentations at meetings, forums and conferences

Performance Criteria:

4.1 Identify appropriate forums to present business positions, in line with organisational objectives

4.2 Obtain reliable information and advice to prepare appropriate presentations

4.3 Adapt language, explanations, media and information/entertainment balance to meet the needs of the audience

4.4 Respond to questions openly, honestly, and in accordance with organisational policies

Learning Outcomes

See Canvas

Details of Learning Activities

A range of learning activities are planned for this course including self-paced research and collaborative based activities. The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practice your skills in a simulated business environment.  We expect you to participate and contribute in all scheduled learning activities.

Teaching Schedule

The course BSBLDR513 Communicate with influence is clustered (co-delivered and co-assessed) with the course BSBPMG522 Undertake project work.  The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete the course.  This may include not only scheduled classes but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

The Teaching Schedule for this course is as follows: 






8 July 2019


Course introduction

Define project/Develop the project plan

Communicate clearly



15 July 2019

Define project/Develop the project plan

Communicate clearly



22 July 2019


Define project/Develop the project plan

Communicate clearly



29 July 2019

Define project/Develop project plan

Present and negotiate persuasively



5 August 2019

Define project/Develop project plan

Present and negotiate persuasively



12 August 2019

Develop project plan

Present and negotiate persuasively

Submit Assessment Task 1 - Part A


19 August 2019

Participate in and lead, meetings effectively



26 August 2019

Administer and monitor project



9 September 2019

Participate in and lead, meetings effectively



16 September 2019

Participate in and lead, meetings effectively

Submit Assessment Task 1 - Part B


23 September 2019

Finalise project



30 September 2019

Reviewing the project



7 October 2019

Make Presentations



14 October 2019

Make presentations



21 October 2019

Assessment workshop



28 October 2019

Course review

Submit Assessment Task 1 - Part C



Learning Resources

Prescribed Texts


Other Resources

See Canvas


Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence   Evidence of the ability to:   • review organisational policies to determine information that may be subject to confidentiality • negotiate and present persuasively • identify relevant stakeholder groups • communicate clearly with key stakeholders to position the business to best effect including listening actively, understanding the information needs of others and adapting communication to suit the audience • prepare for, participate in, and lead meetings to obtain outcomes • prepare and make presentations to groups of people including: • identifying suitable fora for presentations • presenting reliable information  • designing the presentation to meet the needs of the audience  • answering questions clearly and concisely.   Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.   Knowledge Evidence   The candidate must be able to demonstrate the following knowledge to effectively complete the tasks outlined in the elements and performance criteria of this unit, and to manage tasks and reasonably foreseeable contingencies in the context of the work role:   • Key industry, media and government organisations, events and communication channels that are relevant to the organisation • Key principles of cross-cultural communication • Key features of various techniques for negotiation, mediation, conflict resolution and incident de-escalation • Key features of structured and inclusive meeting procedures • Key features of relevant organisational objectives • Key features of relevant organisational policies and procedures, including in relation to the confidentiality of information.   Assessment Conditions   Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:   • relevant workplace documentation and resources • case studies and, where possible, real situations  • interaction with others.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.

Assessment Tasks

You are required to successfully complete all assessment tasks to be deemed competent in this course. NOTE: Details about specific tasks and assessment criteria will be included in Canvas.

Assessment Task 1

This assessment has three parts: 

Part A - Project scope and plan
In consultation with your work place manager/supervisor and your facilitator, decide on a workplace project that you can use for the assessment task.

Part B - Project monitoring and Communication strategy
Develop and submit an outline of the strategies and processes to be used to measure and monitor and communicate project progress. 

Part C - Project outcomes report
Develop and submit a project completion report 
The above task(s) require you to demonstrate the Foundation Skills described in the two units for this Cluster.  The Foundation Skills describe language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance. For further information, please refer to the assessment page in Canvas for this course.

Assessment Matrix

See Canvas

Other Information

Submission Requirements

You should:

     • Ensure that you submit assessments on or before the due date via Canvas. 
     • Always retain a copy of your assessment tasks. (hard copy and soft copy)
     • When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
     • Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

Extension of Time.  If you are prevented from submitting an assessment item on time by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More information:
Form to use is found in the section "How to apply."

Special Consideration. Where more than seven days is needed, you must apply for Special Consideration.  Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More information:

Resubmission (VE Programs)

If you are found to be Not Yet Competent in a course assessment task (or you do not submit the assessment tasks/attend the assessment) you will be allowed one resubmission.  Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission in Canvas. 

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. 

More information:

Marking Guide (Competency):

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.  You will receive feedback on each assessment task that will inform you about your progress and how well you are performing. 

Course Overview: Access Course Overview