Course Title: Develop and implement service programs

Part A: Course Overview

Program: C5397 Diploma of Community Services

Course Title: Develop and implement service programs

Portfolio: DSC Portfolio Office

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Contact: Fiona McLean

Course Contact Phone: +61 3 9925 3673

Course Contact Email: fiona.mclean@rmit.edu.au



Course Description

This course describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs and is particularly relevant to workers coordinating or managing teams and operations in varied service delivery contexts.

This course is delivered in a cluster with the following courses:

  • CHCCOM003 Develop workplace communication strategies
  • CHCGRP002 Plan and conduct group activities

These units are clustered for delivery but assessed separately.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None.



National Competency Codes and Titles

National Element Code & Title:

CHCCCS007 Develop and implement service programs

Elements:

  1. Engage consumers in the analysis of service needs
  2. Develop programs
  3. Implement and monitor programs
  4. Evaluate programs


Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills and this knowledge you will be able to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs.


Overview of Assessment

Assessment is ongoing throughout the course and will include practical demonstrations, group activities, reflection and supervised placement hour within the community services industry. Full assessment briefs will be provided and can be found on Canvas.

Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Equitable Learning Services if you would like to find out more (https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services)   A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.   Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams