Course Title: Develop, facilitate and review all aspects of case management

Part A: Course Overview

Program: C5397 Diploma of Community Services

Course Title: Develop, facilitate and review all aspects of case management

Portfolio: DSC Portfolio Office

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Contact: Fiona McLean

Course Contact Phone: +61 3 9925 3673

Course Contact Email:

Course Description

In this course you will explore the skills and knowledge to address a range of skills and knowledge required when working within a family violence context in the Community Services sector; this includes covering all aspects of case management, and the skills to work with both the users of violence and the victims of violence to effect change.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCCSM005 Develop, facilitate and review all aspects of case management


1.Determine appropriate response to case management in accordance with organisation and legislative requirements

2. Conduct case management meetings

3. Develop an appropriate case management plan

4. Monitor and review case work activities and processes

Learning Outcomes

On successful completion of these course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

Assessment is ongoing throughout the course and will include practical demonstrations, group activities, and reflection within the community services industry. Full assessment briefs will be provided and can be found on Canvas.