Course Title: Develop workplace communication strategies

Part A: Course Overview

Program: C5397 Diploma of Community Services

Course Title: Develop workplace communication strategies

Portfolio: DSC Portfolio Office

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Contact: Anne Fitzpatrick

Course Contact Phone: +61 3 9925 0329

Course Contact Email:

Course Description

This course describes the skills and knowledge required to develop communication protocols specific to the workplace and is particularly pertinent for workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

This course is clustered for delivery with three (3) other courses:

  • CHCCCS007 Develop and implement service programs 
  • CHCGRP002   Plan and conduct group activities
  • HLTWHS004  Manage work health and safety

 These courses are delivered together and assessed separately.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Applicants must have completed a Certificate IV in Community Services or a related field (Youth Work, Disability & Alcohol & Other Drugs) and be currently employed in a community services organisation working with either men, women, young people and families.

National Competency Codes and Titles

National Element Code & Title:

CHCCOM003 Develop workplace communication strategies


1. Develop communication strategies

2. Establish communication protocols

3. Promote the use of communication strategies

4. Review communication practices

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills and this knowledge you will be able to promote excellent communication protocols specific to the workplace and work effectively with a range of internal and external stakeholders.



Overview of Assessment

Assessment One: Communication plan 

Assessment Two: Digital Strategy 

Assessment Three:  Written response to questions