Course Title: Lead and manage team effectiveness
Part B: Course Detail
Teaching Period: Term1 2021
Course Code: EMPL7072C
Course Title: Lead and manage team effectiveness
School: 650T Vocational Business Education
Campus: City Campus
Program: C5399 - Diploma of Logistics
Course Contact: Sam Menai
Course Contact Phone: +61 3 9925 8805
Course Contact Email: sam.menai@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit involves the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBWOR502 Lead and manage team effectiveness |
Element: |
1. Establish team performance plan |
Performance Criteria: |
1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives 1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team 1.3 Support team members in meeting expected performance outcomes |
Element: |
2. Develop and facilitate team cohesion |
Performance Criteria: |
2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team 2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities 2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions 2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed |
Element: |
3. Facilitate teamwork |
Performance Criteria: |
3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes 3.2 Support the team in identifying and resolving work performance problems 3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders |
Element: |
4. Liaise with stakeholders |
Performance Criteria: |
4.1 Establish and maintain open communication processes with all stakeholders 4.2 Communicate information from line manager/management to the team 4.3 Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders 4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders |
Learning Outcomes
This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
Details of Learning Activities
The main form of delivery will be in the classroom with some supervised self- directed learning. Learning will ensure that units are contextualised to industry applications wherever possible, and that demonstrations and practical sessions and/or workplace sessions be incorporated wherever appropriate in the delivery strategy.
You will experience a variety of approaches to learning and teaching. Classes are interactive and give you many opportunities to discuss ideas and practice new skills. You will participate in learning activities such as: analysis of case studies and scenarios, group discussions and group work.
In addition to developing skills and knowledge for a particular job, this program also aims to help you to develop broad work skills, known as foundation skills.
Throughout your course, you will see learning materials and activities that are listed as 'required' and some are listed as 'recommended'. 'Required' means that it is compulsory while 'recommended' means that it is optional, although useful to gain a deeper understanding of this course.
Teaching Schedule
Week |
Week Beginning |
Topic |
Learning Materials and Activities |
Assessment Remarks |
1 |
8 February 2021 |
Working in Team |
This week we will explore the fundamentals of working in a team. We will explore how teamwork can lead to better decisions, products, or services. We also introduce type of teams and characteristics of an effective team. |
|
2 |
15 February 2021 |
Group Dynamics |
This week we will explore the theories and principles of group dynamics. We will discuss several important factors which impact group dynamics, such as group member power, roles, and coalitions. |
|
3 |
22 February 2021 |
Team Participation & Collaboration |
This week we will discuss how to cultivate optimum team participation and how collaborating in the workplace enables businesses to finish important projects and meet crucial deadlines efficiently. |
|
4 |
1 March 2021 |
Facilitate Team Communication |
This week we will explain how team collaboration is closely connected to team communication. In other words, poor collaboration can create barriers to effective communication and vice-versa. We will also discuss the efforts to establish good communication in teams, and how it is imperative for the team leader to create a receptive ‘teamwork’ setting. |
Preparation for Assessment One
|
5 |
8 March 2021 |
In Class Knowledge test |
Test | Assessment 1 |
6 |
15 March 2021 |
Group Decision Making | This week we will explain how group decision making is a type of participatory process in which multiple individuals acting collectively, analyse problems or situations, consider and evaluate alternative courses of action, and select from among the alternatives a solution. |
|
7 |
22 March 2021 |
Managing Conflicts in Teams | This week we will explain how people can have different viewpoints and, under the right set of circumstances, those differences escalate to conflict. We also discuss ow you handle that conflict determines whether it works to the team's advantage, or contributes to its demise. |
|
8 |
29 March 2021 |
Team Performance Plan | This week we will discuss how performance planning is used to provide a structured approach to the attainment of the desired level of performance for both individuals and teams | |
Mid-semester break (1 April - 7 April 2021) | ||||
9 |
12 April 2021 |
Team Engagement and Key Performance Indicators |
This week we will explain how to use a measurement that demonstrates how effectively a company is achieving its key business objectives. We also discuss how organisations use KPI metrics to evaluate their success in reaching targets. |
|
10 |
19 April 2021 |
Constructive Feedback |
This week we will discuss how giving and receiving feedback can be a delicate process, and explain how there's no doubting its value in helping to identify issues and solve them. We will also explain how team leaders need to manage feedback in a positive way so that it can do what it's intended to do: Help improve and grow the team and the organisation. |
Assessment 2 |
11 |
26 April 2021 |
Leadership Skills & Leadership Styles |
This week we will discuss how Leadership skills can be learned, and how leadership development benefits individuals and organisations. We will also discuss the varying perspectives and models that surround the leadership development field, as well as the importance of leadership development |
Assessment 2 |
12 |
3 May 2021 |
Organisational Stakeholders |
This week we will explain who the stakeholders are and how they support the organisation and accept all the business practices regarding the action that business takes, which can include corporate governance, strategic management, corporate social responsibility. We also analyse the most common types of stakeholders and look at the unique needs that each of them typically has. The goal is to put you in the shoes of each type of stakeholder and see things from their point of view. |
|
13 |
10 May 2021 |
Organisational Policies & Procedures |
This week we will explain how policies and procedures are designed to influence and determine all major decisions and actions, and all activities take place within the boundaries set by them. We will also explain how procedures are the specific methods employed to express policies in action in the day-to-day operations of the organisation. |
|
14 |
17 May 2021 |
End of Course Revision, Support and Submit |
Assessment 3 |
|
15 |
24 May 2021 |
Support Session & Resit |
Assessment 3 |
|
|
16
|
31 May 2021
|
Support Session & Resit |
|
|
17 |
7 June 2021 |
End of Course |
End of course compliance. |
|
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessment Methods
Assessment methods have been designed to measure achievement of the requirements in a flexible manner over a range of assessment tasks, for example:
- direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
- review of final printed documents
- demonstration of techniques
- observation of presentations
- oral or written questioning to assess knowledge of software applications
You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.
Performance Evidence
You will be required to provide evidence of the following skills:
- use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
- encouraging and fostering shared understanding of purpose, roles and responsibilities
- identifying and resolving problems
- providing feedback to encourage, value and reward others
- modelling desired behaviour and practices
- develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
- establish processes to address issues and resolve performance issues
- support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
- develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
- communicate effectively with a range of stakeholders about team performance plans and team performance
- facilitate two-way flow of information between team and management relevant to team performance
- evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.
Knowledge Evidence
You are required to provide evidence of the following:
- explain how group dynamics can support or hinder team performance
- outline strategies that can support team cohesion, participation and performance
- explain strategies for gaining consensus
- explain issue resolution strategies.
Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.
Assessment Tasks
There are three assessments in this course:
Assessment Task 1 - Knowledge Assessment
Assessment Task 2 - Case Study
Assessment Task 3 - Role Play
Please note that ALL ASSESSMENT TASKS need to be completed satisfactorily to be deemed competent in this course
Assessment Matrix
Course Overview: Access Course Overview