Course Title: Develop and maintain operational procedures for transport and logistics enterprises

Part B: Course Detail

Teaching Period: Term2 2021

Course Code: OMGT5040C

Course Title: Develop and maintain operational procedures for transport and logistics enterprises

School: 650T Vocational Business Education

Campus: City Campus

Program: C5399 - Diploma of Logistics

Course Contact: Annie Barry

Course Contact Phone: +61 3 9925 5493

Course Contact Email: Anahita.Barry@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit involves the skills and knowledge required to develop and maintain operational procedures for transport and logistics enterprises in accordance with relevant regulations, standards and codes of practice, including the Australian Dangerous Goods (ADG) Code and workplace procedures.

It includes planning and developing operational procedures, and monitoring and evaluating the implementation of these operational procedure/s.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

TLIL5020 Develop and maintain operational procedures for transport and logistics enterprises

Element:

1 Plan and develop operational procedures

Performance Criteria:

1.1 Processes requiring development/modification of operational procedures are identified and confirmed with relevant personnel and business units

1.2 Scope, focus and extent of the operational procedure/s are discussed and validated with affected personnel

1.3 Current procedures are evaluated to ensure development is not unnecessarily duplicating previous work

1.4 Factors likely to impact on the development process are identified and techniques are adopted for their incorporation into the procedure/s

1.5 Proposed operational procedures are researched using a range of sources and provision is made to include user input

1.6 Operational procedures are developed, documented and verified with relevant internal/external personnel and/or organisations, in accordance with workplace procedures

1.7 New operational procedures are trialled with a target group as required

1.8 Performance indicators are developed to measure the effectiveness of the operational procedure/s

Element:

2 Monitor the implementation of the operational procedure/

Performance Criteria:

2.1 Introduction of the operational procedure/s for selected units/job functions is planned with affected personnel to ensure understanding and the need for compliance

2.2 Effective induction and supervision is provided to support personnel in implementing the new procedure/s

2.3 Personnel performance is monitored to ensure adherence to the operational procedure/s and to assess the requirement to modify the process

2.4  Solicited feedback is actively sought from personnel implementing the operational procedure/s

Element:

3 Evaluate the implementation of operational procedures

Performance Criteria:

3.1 Effectiveness of the operational procedure/s is assessed against developed performance indicators

3.2 Operational procedure/s are modified/deleted as required, in accordance with evaluation mechanism and enterprise requirements

3.3 Relevant personnel are kept informed of the evaluation process and advised of subsequent changes to operational procedure/s

3.4 Records, reports and recommendations for improvement are managed within the workplace information systems and processes


Learning Outcomes



Details of Learning Activities

This unit involves the skills and knowledge required to develop and maintain operational procedures for transport and logistics enterprises in accordance with relevant regulations, standards and codes of practice, including the Australian Dangerous Goods (ADG) Code and workplace procedures.

It includes planning and developing operational procedures, and monitoring and evaluating the implementation of these operational procedure/s.

Work is under general guidance on progress and outcomes. It requires discretion and judgement for self and others in planning and using resources, services and processes to achieve required outcomes.

The unit generally applies to those with responsibility for resource coordination and allocation, and who lead individuals and teams.


Teaching Schedule

This course is co-delivered and co-assessed with:

OMGT5040C Develop and maintain operational procedures for transport and logistics enterprises
BUSM8879C Manage a Supply Chain

The Teaching Schedule for this course is as follows but please note that it is subject to change 

Week Number Topic Assessment Week


1

Introduction to both subjects in Cluster
- Manage a Supply Chain
- Maintain and Develop Operational
  Procedures for Transport and Logistics
  Enterprises

- Assessment Requirements and Protocols
- Student Requirement and Expectations
- Subject delivery & teaching methods

- Introduction to Supply Chain Management

2 Supply Chain Management
- Benefits
- Complexity and Control
- Power and its influence on SC
- Market Influences and Strategies for
  success
 - Portfolio Analysis Techniques 
 
3 Supply Chain Management
- Types of Product Flow and SC design to
   support
- Information Systems for SCM
- Key Players in SC (Stakeholders and their
   roles)
- Just in Time Principles
 
4 SCM & Demand Driven Supply Chain
- Benefits
- Complexity and Control
- Market & Power Influences
- Intro to Case Study and the Tyre Market
 
5 SCM & Operations
- Major Transactions
- Who is who's internal
- Inventory and Visibility
- Reporting
 
6 SCM & Planning & Change
- Why Plan?
- Creating the Change Plan - policies and  
  procedures that need to change
- Who is involved and when
- Communication Plan
- Change Management Principles
- Using Gantt Charts for Project planning
 
7 SCM & Evaluating Performance
- Types of Performance Measurement
- How to critically assess performance from
   reports
- Establishment of appropriate criteria,
   targets etc
- Understanding Financial outcomes and
   budgets
- Continuous Improvement for future
   success
 
 
MID-SEMESTER BREAK 30TH Aug to 5th Sept
 
8 SCM & Customer Service
- Customer Interactions and Transactions
- Technology to enhance customer interfaces
- The Last Mile - meaning and use
- Reporting
 
9 Introduction to Procedures in Logistics Operations
- Purpose for Procedures
- Quality Control & review
- Formulation and change management
- Identification of need to change Procedures
- Benefits and estimating Value of modifying
Assessment 1 Due
11 Procedures - Testing for Fit for Purpose
- Plan and undertake Trial of revised
   Procedure
- Check with Stakeholder for corporate goal
   alignment
- Contingency and Risk management
   strategies
- Before and After scenario planning
 
12 Procedures - Implementation
- Skills Matrix for personnel involved
- Training Needs and plan to deliver to
   upgrade
- Induction Plans to introduce new
  procedures
- Incorporation of Chain of Responsibility
  principles
- Designing Tools for Feedback of
  Stakeholders
- Structure to review and monitor
   consistency of change
 
13 Procedures - Evaluate the new operational procedure once implemented
 - Assess the effectiveness of the change
    against targeted KPIs
- Modification of the new process after
   evaluation
- Inform relevant staff of changes after
   modification
- Documentation of improvements
 
14 Procedures - Presentation to Management
- Objectives
- Operational Procedures
- Implementation Outline
- Evaluation Outline
 
15 Procedures - Role Plays in Class - Presentations to Mgmt
- Audio Recording
- 10 mins per student
- Only students who opt to deliver in person
- Remainder students must submit a MP3 file of their audio presentation on same date as Part 1 written submission
Assessment 2 Due
16 Final re-submissions, Review and Feedback  



Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Assessment Methods

Assessment methods have been designed to measure achievement of the requirements in a flexible manner over a range of assessment tasks, for example:

  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • review of final printed documents
  • demonstration of techniques
  • observation of presentations
  • oral or written questioning to assess knowledge of software applications

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.

Performance  Evidence

You will be required to provide evidence of the following skills:

  • applying precautions and required action to minimise, control or eliminate hazards that may exist during work activities
  • applying relevant legislation and workplace procedures
  • communicating effectively with others when developing and maintaining operational procedures for transport and logistics enterprises
  • completing documentation related to developing and maintaining operational procedures for transport and logistics enterprises
  • implementing contingency plans
  • modifying activities to cater for variations in workplace contexts and environment
  • monitoring work activities in terms of planned schedule
  • operating electronic communication equipment to required protocol
  • planning and organising activities
  • prioritising work and coordinating self and others in relation to transport and logistics operations
  • providing leadership and working collaboratively with others when developing and maintaining operational procedures for transport and logistics enterprises
  • reading and interpreting transport and logistics schedules, inventories, regulatory requirements, customer instructions, workplace procedures and manuals relevant to developing and maintaining operational procedures for transport and logistics enterprises
  • selecting and applying appropriate application of technology, information systems and procedures
  • working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Knowledge Evidence

You are required to provide evidence of the following:

  • application of current competencies within functional activity
  • application of relevant Australian standards and associated certification requirements
  • business policies, procedures and plans including procedures for outsourcing components of operations and engaging additional resources
  • focus of operation of transport and logistics systems, resources, management and workplace operating systems
  • licence and permit requirements relevant to transport and logistics operations
  • problems that may occur when developing and maintaining operational procedures for transport and logistics enterprises and action that can be taken to resolve or report these problems
  • regulations, codes of practice and legislative requirements including local and international regulations relevant to transport and logistics operations and the Australian Dangerous Goods (ADG) Code where applicable
  • resource availability including the competencies of individuals in the team/group
  • risks and hazards related to developing and maintaining operational procedures and ways of controlling the risks involved
  • transport and equipment applications, capacities, configurations, safety hazards and control mechanisms
  • workplace policies and procedures, including those covering issue resolution and grievance
  • workplace procedures for developing and maintaining operational procedures for transport and logistics enterprises.

Feedback

Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.


Assessment Tasks

There are two assessment tasks for this clustered course.  To be deemed competent students must successfully achieve competency in each task.

Assessment Task 1 : Supply Chain Operations

Due Date: Week 9 of this course.

Purpose: 

This assessment task is the first of two assessment tasks you need to complete satisfactorily, in order to be deemed competent for this unit. This assessment will allow you to demonstrate your ability to manage a supply chain, including the commercial and technical capabilities to ensure outcomes achieve organisational objectives.

Assessment Task 2 : Develop & Maintaining Operational Procedures 

Due Date: End of Week 15 of this course. 

Purpose: 

This assessment task is the final of two assessment tasks you need to complete satisfactorily, in order to be deemed competent for this unit. This assessment will allow you to demonstrate your ability to develop and maintain operational procedures for a transport and logistics enterprise in accordance with relevant regulations, standards and codes of practice, including the Australian Dangerous Goods (ADG) Code and workplace procedures.

Assessment Conditions

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

  • a range of relevant exercises, case studies and/or other simulations
  • relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry
  • applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.



Assessment Matrix

The competency assessment map that maps all the assessment tasks is available on CANVAS

Submission Requirements 

You should: 

  • Ensure that you submit assessments on or before the due date. 
  • Always retain a copy of your assessment tasks. (hard copy and soft copy)
  • When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
  • Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

 If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More Information:  https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work

Where an extension of greater than seven days is needed, you must apply for Special Consideration.  You must submit your application within five working days after your assessment date or due date.

More Information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/special-consideration

Re-submissions (VE Programs):

If you are found to be unsuccessful (Not satisfactory/Unsatisfactory) in a Course Assessment Task you will be allowed one re-submission.  Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the re-submission. 

 If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

 Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which assessment arrangements might be granted please access the following website:

https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/adjustments-to-assessment

 

Final Results

 You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.

 You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

 The following grades are available for this course:

CA

Competency Achieved

NYC

Not Yet Competent

DNS

Did Not Submit for Assessment


Other Information

This course is co-delivered and co-assessed with:

OMGT5040C Develop and maintain operational procedures for transport and logistics enterprises
BUSM8879C Manage a Supply Chain

Course Overview: Access Course Overview