Course Title: Diagnose & rectify faults in advanced systems & apparatus (Computer systems)

Part B: Course Detail

Teaching Period: Term1 2009

Course Code: EEET6339C

Course Title: Diagnose & rectify faults in advanced systems & apparatus (Computer systems)

School: 130T Vocational Engineering

Campus: City Campus

Program: C6042 - Advanced Diploma of Computer Systems Engineering

Course Contact: Robert Pill

Course Contact Phone: +61 3 99254013

Course Contact Email: robert.pill@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 108

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

EEET6332C PC and Operating Systems A

Course Description

Students will participate face to face in performing various services, installing & configuring components and software, performing system backup and implementation of advance technology. It also involves the development of testing procedure that will verify the performance specification, diagnose and rectify faults, and verify the completion of the commission.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

UTENES504AA Diagnose & rectify faults in advanced systems & apparatus (Computer systems)

Element:

UTENES504AA/01 Plan and prepare for diagnosis of faults in advanced systems and associated apparatus

Performance Criteria:

• Diagnosis of faults is planned and prepared to ensure OH&S policies and procedures are followed and the work is appropriately sequenced in accordance with requirements
• Appropriate personnel are consulted to ensure the work is coordinated effectively with others involved on the work site
• Systems and apparatus faults are checked against job requirements
• Materials necessary to complete the work are obtained in accordance with established procedures and checked against job requirements
•Tools, equipment and testing devices needed to carry out the work are obtained in accordance with established procedures and checked for correct operation and safety
•Preparatory work is checked to ensure no unnecessary damage has occurred and complies with requirements

Element:

UTENES504AA/02 Diagnose faults in advanced systems and associated apparatus

Performance Criteria:

•OH&S policies and procedures are followed
• Reported fault(s) are confirmed and the normal function of systems and associated apparatus is ascertained in accordance with requirements
• Systems are checked as being isolated where necessary using specified testing procedures
• Systems and associated apparatus faults are diagnosed in accordance with requirements, without damage or distortion to the surrounding environment or services
• Contingency measures are managed and implemented in accordance with established procedures to ensure the system operates as intended or designed
• Where applicable, appropriate personnel and resources are determined and coordinated to effect rectification of fault(s)
• Unplanned events or conditions are responded to in accordance with established procedures
• On-going checks of the quality of work are undertaken in accordance with established procedures

Element:

UTENES504AA/03 Rectify faults in advanced systems and associated apparatus

Performance Criteria:

• OH&S policies and procedures are followed.
• Systems and associated apparatus are isolated, where necessary, in accordance with established procedures
• Adjustments are made in accordance with established procedures where necessary, to return systems and associated apparatus to normal operating parameters
• Faulty component(s) are rectified or replaced, without damage or distortion to the surrounding environment or services
• Unplanned events or conditions are responded to in accordance with established procedures
• Approval is obtained in accordance with established procedures from appropriate personnel before any contingencies are implemented
• On-going checks of the quality of work are undertaken in accordance with established procedures
• Systems and associated apparatus are tested to ensure safety of the installation
• Systems and associated apparatus are returned to service in accordance with established procedures

Element:

UTENES504AA/04 Provide status report(s)

Performance Criteria:

• Arrangements are made for maintenance and/or repair(s), where necessary, with relevant authorised personnel in accordance with requirements
• Status report(s) are completed and notified in accordance with established procedures


Learning Outcomes



Details of Learning Activities

This is a Laboratory base course. There will be Laboratory Exercises, Laboratory Tests and Simulated Microsoft Exams


Teaching Schedule

Week 1 Introduction to Course Outline and Assessment Criteria.
1 Introduction to Windows 2003 Operating System MCP 70-290 Ch. 1
2 Administering Windows 2003 Server MCP 70-290 Ch. 2
2 Event Monitor MCP 70-290 Ch. 3
3 Back-up Systems MCP 70-290 Ch. 4
3 Maintaining the Operating System MCP 70-290 Ch. 5
4 User Accounts MCP 70-290 Ch. 6
4 Review - Class Exercise
5 Group accounts MCP 70-290 Ch. 7
5 Computer Accounts MCP 70-290 Ch. 8
6 Maintaining File Systems MCP 70-290 Ch. 9
6 Printers MCP 70-290 Ch. 10
7 Device Drivers MCP 70- 290 Ch. 11
7 Managing Disk Storage MCP 70-290 Ch. 12
8 RAID Arrays / Disk Management
8 Recovering for System Failure MCP 70-290 Ch. 3a
9 Practical Exam 70-290
9 MPC 70-290 MCP Preparation Exam 
Week 10 Introduction to Windows Vista Client 2003 MCP 70-620 Ch. 1
10 Upgrade and Migrations MCP 70-620 Ch. 2
11 Trouble-shooting Post-Installation Systems Settings MCP 70-620 Ch. 3
11 Configuring and Trouble-shooting Internet Access MCP 70-620 Ch. 4
12 User Account Control MCP 70-620 Ch. 5
12 Configuring Internet Exporer Security MCP 70-620 Ch. 6
13 Configuring Network Connectivity MCP 70-620 Ch. 7
13 Configuring Firewall and Remote Support Settings MCP 70-620 Ch. 8
14 Configuring Communications Applications Included in Windows Vista MCP 70-620 Ch. 9
14 Configuring Faxes, Media Applications and the Windows Sidebar, MCP 70-620 Ch. 10
15 Maintaining and Optimising Windows Vista MCP 70-620 Ch. 11
15 Configuring Updates and Protecting Data MCP 70-620 Ch. 12
16 Configuring Mobile Devices MCP 70-620 Ch. 13
16 Working with a Tablet PC MCP 70-620 Ch. 14
17 Practical Exam 70-620
17 Final Assessment
18 Alternative Assessments, Laboratory Catch-up
Semester Break
19 Allocating IP Addressing by Using Dynamic Host Configuration Protocol
Managing and Monitoring Dynamic Host Configuration Protocol
20 Resolving Host Names by Using Domain Name System
21 Integrating Domain Name System and Active Directory
Managing and Monitoring Domain Name System
22 Resolving NetBIOS Names by Using Windows Internet Name Service
23 Configuring Routing by Using Routing and Remote Access
24 Securing Network Traffic by Using IPSec
25 Configuring Network Access
26 Managing and Monitoring Network Access
26 Prac Test and Exam 70-291 
27 Installing and Configuring Exchange Server 2007
Configure Exchange Server Roles
28 Configuring Recipients and Public Folders
Implement Bulk management of mail-enabled objects
29 Configuring the Exchange Infrastructure
Connectors
30 Transport Rules
Antivirus and Anti-spam
31 Policies
Public Folders
32 Client Connectivity
Monitoring and Reporting
33 Disaster Recovery
Troubleshooting - Client Performance
34 Troubleshooting - Access to Resources and Messages
Mail Flow
35 Troubleshooting -
Mailbox Servers, External and Additional Services, Identifying Trends
36 Prac Test and Exam 70-236


Learning Resources

Prescribed Texts


References

Microsoft MCP 70-290

Microsoft MCP70-620

Microsoft MCP 70-291

Microsoft MCP 70-236


Other Resources


Overview of Assessment

Laboratory Assessment

Laboratory Task

Simulated Microsoft Exam


Assessment Tasks

Laboratory Exercises
Laboratory Tests
Simulated Microsoft Exams


Assessment Matrix

Course Overview: Access Course Overview