Course Title: Follow established work plan

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: EMPL9661C

Course Title: Follow established work plan

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C6068 - Advanced Diploma of Computer Science

Course Contact: Fiona Campbell Hicks

Course Contact Phone: +61 3 9925 4536

Course Contact Email: fiona.campbellhicks@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit of competency covers the ability to complete tasks individually or in a team context. The tasks involve established routines and procedures using allocated resources with access to readily available guidelines and advice. Work plans may need to be modified with supervisor agreement to suit changing conditions and priorities.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

PMLORG300A Follow established work plan

Element:

Follow work plan

Performance Criteria:

Successful completion of Workplan Assessment 1 and Assessment 2

Element:

Modify work plan

Performance Criteria:

Successful completion of Workplan Assessment 1 and Assessment 2

Element:

Organise daily work activities

Performance Criteria:

Successful completion of Workplan Assessment 1 and Assessment 2


Learning Outcomes



Details of Learning Activities

Student discussion and small group workshops and meetings to develop goals and project ideas.

Planning and organizing activities and meetings.

Oral and written individual and group presentations.

Use information technology as required.

Working in groups detailed information to be collected, analyzed and organized by research and facilitate development of projects.


Teaching Schedule

Week 1
Part A Public Speaking - Initial individual introductory Presentation (2-5 minutes),  due Week 4
Part B Documentation - Introductory Letter and Speech, due Week 2
Part A & B - Industry Orientation Report due Week 5
Part C Workplan - Assessment Part 1 - Workplan report due Week 6
Part C Workplan - Assessment Part 2 - Workplace Manual due Week 16

Week 2
Part B Documentation - Introductory Letter and Speech DUE

Week 4
Part A Public Speaking - Individual Presentation DUE

Week 5
Part A & B - Presentation of Industry Information Report & Written Documentation DUE

Week 6
Part A Public Speaking  - Individual Interviews held over Week 6 & 7
Part C Workplan - Workplan Report DUE
COMMUNICATION BOOKLET NO 1 DUE

Week 7
Part A Public Speaking - Individual Interviews held over Week 6 & 7
Part A, B & C - Conducting Meetings - Meeting No 1

Week 8
Part A, B & C - Conducting Meetings - Meeting No 2

Week 9
Part A, B & C - Conducting Meetings - Meeting No 3

Week 10
Part A, B & C - Conducting Meetings - Meeting No 4
COMMUNICATION BOOKLET NO 2 DUE

Week 11
Part A, B & C - Conducting Meetings - Meeting No 5

Week 12
Part A, B & C - Conducting Meetings - Meeting No 6

Week 13
Part A, B & C - Conducting Meetings - Meeting No 7 

Week 14 
GROUP PRESENTATIONS & BUSINESS PLANS DUE 

Week 15 
INTEGRATED PROJECT PRESENTATIONS (10 MINUTES) DUE

Week 16
INTEGRATED PROJECT PRESENTATIONS (10 MINUTES) DUE
COMMUNICATION BOOKLET NO 3 & 4 DUE


 



Learning Resources

Prescribed Texts


References


Other Resources

COMMUNICATION BOOKLETS NUMBERS 1 - 4 - AVAILABLE ON THE LEARNING HUB

          COMMUNICATION BOOKLET NO 1 - PUBLIC SPEAKING & INDUSTRY ORIENTATION

          COMMUNICATION BOOKLET NO 2 - TIME MANAGEMENT & INTERVIEWS

          COMMUNICATION BOOKLET NO 3 - WORKPLACE MANUALS & TEMPLATES OF BUSINESS DOCUMENTATION

          COMMUNICATION BOOKLET NO 4 - MEETING PROCEDURES & DEALING WITH CLIENTS & CUSTOMERS


Overview of Assessment

The student must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
Assessment will incorporate a variety of methods including technical requirements documentation, homework and in class exercises, written tests, practical problem solving exercises, presentations and practical tests. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.


Assessment Tasks

PERFORM INTERNAL & EXTERNAL CUSTOMER SERVICE ASESSMENT

In groups of four, students are to present, both orally and in appropriate business format a Business Proposal for a client after taking into consideration their clients and the groups needs.  they are to conduct at least five meetings between themselves and try to interview the client at least four times.  All interaction between group and clients is to be formalized and the studens will be assessed on both their individual involvement in the group’s outcomes and as a group.  Further information is available in Communication Booklet No 4.

ASSESSMENT NO 1
Communications Booklet No 4 - Meeting Procedures
Actively participate in at least five formal metings ( 2 marks x 5) = 10%
Chair and prepare documentation for at least one meeting  10 marks x 1) = 10%
Archive all minuts and agenda for inclusion in Manual = 5%                                           25% due week 15

Assessment No 2
Communications Booklet No 4 - Dealing with Clients & Customers
Actively participate in 4 client interviews (5 marks x 4 = 20% )                                         25% due week 7 - 13

Assessment No 3
Communications Booklet No 4 - Dealing with Clients & customers
Group Business Proposal     (25%)                                                                                      25% due week 15 - 16
Group Presentation of Business Proposal    (25%)                                                           25% due week 15 - 16


Assessment Matrix

ASSESSMENT NO 1 
Actively participate in at least five formal metings ( 2 marks x 5) = 10%
Chair and prepare documentation for at least one meeting 10 marks x 1) = 10%
Archive all minuts and agenda for inclusion in Manual = 5%                                      25% due week 15

Assessment No 2
Actively participate in 4 client interviews (5 marks x 4 = 20% )                                   25% due week 7 - 13

Assessment No 3
Group Business Proposal (25%) 25% due week 15 - 16
Group Presentation of Business Proposal (25%)                                                         25% due week 15 - 16

Course Overview: Access Course Overview