Course Title: Follow established work plan
Part B: Course Detail
Teaching Period: Term1 2011
Course Code: EMPL9661C
Course Title: Follow established work plan
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C6068 - Advanced Diploma of Computer Science
Course Contact: Fiona Campbell Hicks
Course Contact Phone: +61 3 9925 4536
Course Contact Email: fiona.campbellhicks@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit of competency covers the ability to complete tasks individually or in a team context. The tasks involve established routines and procedures using allocated resources with access to readily available guidelines and advice. Work plans may need to be modified with supervisor agreement to suit changing conditions and priorities.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
PMLORG300A Follow established work plan |
Element: |
Follow work plan |
Performance Criteria: |
Successful completion of Workplan Assessment 1 and Assessment 2 |
Element: |
Modify work plan |
Performance Criteria: |
Successful completion of Workplan Assessment 1 and Assessment 2 |
Element: |
Organise daily work activities |
Performance Criteria: |
Successful completion of Workplan Assessment 1 and Assessment 2 |
Learning Outcomes
Details of Learning Activities
Student discussion and small group workshops and meetings to develop goals and project ideas.
Planning and organizing activities and meetings.
Oral and written individual and group presentations.
Use information technology as required.
Working in groups detailed information to be collected, analyzed and organized by research and facilitate development of projects.
Teaching Schedule
Week 1
Part A Public Speaking - Initial individual introductory Presentation (2-5 minutes), due Week 4
Part B Documentation - Introductory Letter and Speech, due Week 2
Part A & B - Industry Orientation Report due Week 5
Part C Workplan - Assessment Part 1 - Workplan report due Week 6
Part C Workplan - Assessment Part 2 - Workplace Manual due Week 16
Week 2
Part B Documentation - Introductory Letter and Speech DUE
Week 4
Part A Public Speaking - Individual Presentation DUE
Week 5
Part A & B - Presentation of Industry Information Report & Written Documentation DUE
Week 6
Part A Public Speaking - Individual Interviews held over Week 6 & 7
Part C Workplan - Workplan Report DUE
COMMUNICATION BOOKLET NO 1 DUE
Week 7
Part A Public Speaking - Individual Interviews held over Week 6 & 7
Part A, B & C - Conducting Meetings - Meeting No 1
Week 8
Part A, B & C - Conducting Meetings - Meeting No 2
Week 9
Part A, B & C - Conducting Meetings - Meeting No 3
Week 10
Part A, B & C - Conducting Meetings - Meeting No 4
COMMUNICATION BOOKLET NO 2 DUE
Week 11
Part A, B & C - Conducting Meetings - Meeting No 5
Week 12
Part A, B & C - Conducting Meetings - Meeting No 6
Week 13
Part A, B & C - Conducting Meetings - Meeting No 7
Week 14
GROUP PRESENTATIONS & BUSINESS PLANS DUE
Week 15
INTEGRATED PROJECT PRESENTATIONS (10 MINUTES) DUE
Week 16
INTEGRATED PROJECT PRESENTATIONS (10 MINUTES) DUE
COMMUNICATION BOOKLET NO 3 & 4 DUE
Learning Resources
Prescribed Texts
References
Other Resources
COMMUNICATION BOOKLETS NUMBERS 1 - 4 - AVAILABLE ON THE LEARNING HUB
COMMUNICATION BOOKLET NO 1 - PUBLIC SPEAKING & INDUSTRY ORIENTATION
COMMUNICATION BOOKLET NO 2 - TIME MANAGEMENT & INTERVIEWS
COMMUNICATION BOOKLET NO 3 - WORKPLACE MANUALS & TEMPLATES OF BUSINESS DOCUMENTATION
COMMUNICATION BOOKLET NO 4 - MEETING PROCEDURES & DEALING WITH CLIENTS & CUSTOMERS
Overview of Assessment
The student must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.
Assessment will incorporate a variety of methods including technical requirements documentation, homework and in class exercises, written tests, practical problem solving exercises, presentations and practical tests. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.
Assessment Tasks
PERFORM INTERNAL & EXTERNAL CUSTOMER SERVICE ASESSMENT
In groups of four, students are to present, both orally and in appropriate business format a Business Proposal for a client after taking into consideration their clients and the groups needs. they are to conduct at least five meetings between themselves and try to interview the client at least four times. All interaction between group and clients is to be formalized and the studens will be assessed on both their individual involvement in the group’s outcomes and as a group. Further information is available in Communication Booklet No 4.
ASSESSMENT NO 1
Communications Booklet No 4 - Meeting Procedures
Actively participate in at least five formal metings ( 2 marks x 5) = 10%
Chair and prepare documentation for at least one meeting 10 marks x 1) = 10%
Archive all minuts and agenda for inclusion in Manual = 5% 25% due week 15
Assessment No 2
Communications Booklet No 4 - Dealing with Clients & Customers
Actively participate in 4 client interviews (5 marks x 4 = 20% ) 25% due week 7 - 13
Assessment No 3
Communications Booklet No 4 - Dealing with Clients & customers
Group Business Proposal (25%) 25% due week 15 - 16
Group Presentation of Business Proposal (25%) 25% due week 15 - 16
Assessment Matrix
ASSESSMENT NO 1
Actively participate in at least five formal metings ( 2 marks x 5) = 10%
Chair and prepare documentation for at least one meeting 10 marks x 1) = 10%
Archive all minuts and agenda for inclusion in Manual = 5% 25% due week 15
Assessment No 2
Actively participate in 4 client interviews (5 marks x 4 = 20% ) 25% due week 7 - 13
Assessment No 3
Group Business Proposal (25%) 25% due week 15 - 16
Group Presentation of Business Proposal (25%) 25% due week 15 - 16
Course Overview: Access Course Overview