Course Title: Develop, Manage and Maintain Quality Systems
Part B: Course Detail
Teaching Period: Term1 2012
Course Code: MIET7304C
Course Title: Develop, Manage and Maintain Quality Systems
School: 130T Vocational Engineering
Campus: City Campus
Program: C6069 - Advanced Diploma of Engineering Technology
Course Contact: Program Manager
Course Contact Phone: +61 3 9925 4468
Course Contact Email: engineering-tafe@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Dr. Daniela Achim
57.05.21
Telephone: +61 3 9925 4523
Email: daniela.achim@rmit.edu.au
Nominal Hours: 100
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit of competency covers the skills and knowledge required to establish, maintain and control an enterprise quality system. It also covers the skills and knowledge needed to lead people, manage systems and build quality into all enterprise systems and operations.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
MTMPS5603A Develop, Manage and Maintain Quality Systems |
Element: |
Communicate quality outcomes. |
Performance Criteria: |
5.1. Certification of product and processes consistent |
Element: |
Continuously improve the quality system. |
Performance Criteria: |
4.1. Impacts of the quality system on enterprise |
Element: |
Design and prepare for quality system. |
Performance Criteria: |
2.1. Quality systems are selected and designed to meet |
Element: |
Establish requirements of the quality system. |
Performance Criteria: |
1.1. Policies expressing the organisation's commitment |
Element: |
Implement and monitor quality system |
Performance Criteria: |
3.1. Implementation plan is prepared and resourced. |
Learning Outcomes
Details of Learning Activities
Students will participate in a variety of teaching methods including: lectures, tutorials, class discussion, seminar, group/individual work on projects, site visits, and interaction with individuals and groups as required.
Teaching Schedule
Please note: while your teacher will cover all the materials in the schedule, the weekly teaching and assessment order is subject to change depending on class needs and availability of resources.Students are required to self study the learning materials for the hours not scheduled in teaching schedule.
Week | Topics | Resources | Examinations |
1 | Introduction and Overview of the subject |
||
2 |
Key concepts, philosophies and tools of quality management
|
||
3 | Management and organisational structure of the enterprise and its impact on enterprise systems |
||
4 | The role Audits play in quality Systems |
||
5 | Documentation requirements of the quality system, including levels, and their roles in the functioning of the system, including the requirement for effective and secure quality record keeping systems. |
||
6 | Revision | ||
7 | Part Exam (40%) | Assessment 1 Part Exam | |
6 | Enterprise goals and directions and their implications for the quality system | ||
7 | Process capability | ||
8 | Applicable quality standards, regulations, codes, legislation and customer requirements for the quality system and explain the implications for the enterprise | ||
9 | Legal requirements for the establishment and maintenance of the enterprise QA system including responsibilities for reporting breaches to authorities and implementing audit findings |
||
10 | Principles and functions of hazard analysis and control, validation, including auditing, and verification in quality systems. | ||
11 | Revision | ||
12 | Final Exam | Assessment 2 Final Exam | |
13 | Assessment 3 | Assessment 3 Project/Report | |
14 | Assessment 3 | Assessment 3 Project Report |
|
15 | Assessment 3 | Assessment 3 Project /Report | |
16 | SWOT |
Learning Resources
Prescribed Texts
References
J Ryall, J Kruithof, (2001), The Quality Systems Handbook. |
|
J S Oakland, (1995), Total Quality Management. |
|
R Burke, (2007), Project Management Techniques |
|
Dowling, Carew, Hadgraft, (2011), Engineering your Future |
Other Resources
1. Dale H Besterfield, Carol Besterfield-Minca, Glen H Besterfield, 2003, Total Quality Management, Prentice Hall, Australia
2. Masaki, Imai Kaizen – The key to Japan’s competitive success McGraw Hill
3. Kaizen-Teinan 2 Guiding continuous improvement through employee suggestions Productivity Press
4. Project Management - A Systems Approach to Planning, Scheduling, and Controlling, 9th Edition-Kerzner, Harold, 2006, John Wiley & Sons
5. David L Goetsch, Stanley B Davis – Quality Management - Introduction to Total Quality Management for Production, Processing, and Services, 5th Edition, Pearson Prentice Hall
6. Glassop L, 1995, The road to quality: turning effort into reward, Prentice Hall, Australia
7. Open Training Advanced Quality Concepts NQ04/LG.
8. Open Training & Education Network, 1993, Video, Managing for Quality
Student resource drive S drive and Blackboard
Overview of Assessment
Assessment may incorporate of a variety of methods including written / oral activities and demonstration of practical skills to the relevant industry standards. Participants are required to submit assessment activities to their teacher / assessor. Feedback will be provided throughout the course.
Evidence can be gathered through a variety of ways including:
• observation of processes and procedures;
• oral and/or written questioning on required knowledge and skills;
• testimony from supervisors, colleagues, clients and/or other appropriate persons;
• inspection of the final product or outcome;
• a portfolio of documentary evidence.
Assessment Tasks
You are required to pass all the following three assessment tasks in order to pass the subject:
1. Part Exam 40%
2. Final Exam, 40%
3. Project report, 20%
Assessment Matrix
Assessments Elements
1. Group assignment, 1,2,3
2. Open book test, 4,5
3. Project report, 1,2,3,4,5
Assessments | Elements | Performance criteria | |
1 | Assessment 1 Part Exam | 1-5 | 1.1-1.5, 3.1-3.10, 5.1-5.3 |
2 | Assessment 2 Final Exam |
1-5 | 4.1-4.8, 2.1-2.8 |
3 | Project report | 1-5 | All |
Other Information
Study and learning Support:
Study and Learning Centre (SLC) provides free learning and academic development advice to you.
Services offered by SLC to support your numeracy and literacy skills are:
assignment writing, thesis writing and study skills advice
maths and science developmental support and advice
English language development
Please Refer http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and learning Support
Disability Liaison Unit:
If you are suffering from long-term medical condition or disability, you should contact Disability Liaison Unit to seek
advice and support to complete your studies.
Please Refer http://www.rmit.edu.au/disability to find more information about services offered by Disability Liaison Unit
Late submission:
If you require an Extension of Submittable Work (assignments, reports or project work etc.) for 7 calendar days or less
(from the original due date) and have valid reasons, you must complete and lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior
Educator/ Program Manager. The application must be lodged no later than one working day before the official due date. You will be notified within no more than 2 working days of the date of lodgment as to whether the extension has been granted.
If you seek an Extension of Submittable Work for more than 7 calendar days (from the original due date) must lodge an Application for Special
Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days after the official due date.
Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not
be accepted or marked.
Special consideration:
Please Refer http://www.rmit.edu.au/browse;ID=riderwtscifm (unresolved) to find more information about special consideration
Plagiarism:
Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the
University.
Please Refer: www.rmit.edu.au/academicintegrity to find more information about plagiarism.
Other Information:
All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.
Course Overview: Access Course Overview