Course Title: Implement the Mediation Process in a Justice Environment

Part A: Course Overview

Program: C6077

Course Title: Implement the Mediation Process in a Justice Environment

Portfolio: DSC

Nominal Hours: 60.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global Studies, Soc Sci & Plng

Face-to-Face or Workplace

Term1 2011,
Term1 2012

Course Contact: Lynda White

Course Contact Phone: +61 3 99254512

Course Contact Email:

Course Description

This course covers the competency required to communicate and develop skills required for the mediation process and to assist clients in their roles and responsibilities in the mediation process

Pre-requisite Courses and Assumed Knowledge and Capabilities

VBQU372 Apply Oral & Written Communication Skills in a Justice Environment

National Competency Codes and Titles

National Element Code & Title:

VBQU373 Implement the Mediation Process in a Justice Environment


1. Analyse the skills required for effective communication in a justice environment

2. Identify, interpret and respond to non-verbal communication in a criminal justice environment

3. Analyse the causes, key indicators, stages and approaches to conflict and conflict resolution in a criminal justice environment

4. Determine the nature of a dispute

5. Inform clients on the mediation process

6. Clarify presented information on the dispute

7. Prepare for mediation

8. Determine organisational requirements for mediation

9. Assist clients to provide their information

Learning Outcomes

See Elements

Overview of Assessment

The major mode of assessment will be by participation in a role play. Students will also be expected to participate in simulated exercises and write a reflective report. In addition there will be an end of semester examination containing questions on essential knowledge related to mediation and communication skills.