Course Title: Ensure team effectiveness

Part B: Course Detail

Teaching Period: Term2 2010

Course Code: EMPL5620C

Course Title: Ensure team effectiveness

School: 130T Vocational Engineering

Campus: City Campus

Program: C6084 - Advanced Diploma of Computer Systems Engineering

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

William Lau +61 3 9925 4703

Luigi La forgia +61 3 9925 4864

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit specifies the outcome required by frontline managers to facilitate all aspects of team work within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating team work and actively engaging with the management of the organisation.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBFLM512A Ensure team effectiveness


1. Establish team performance plan
2. Develop and facilitate team cohesion
3. Facilitate team work
4. Liaise with stakeholders

Performance Criteria:

1.1 Team members are consulted to establish team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives
1.2 Performance plans are developed in consultation with team members, to establish expected outcomes, outputs, key performance indicators and goals for work team
1.3 Team members are supported in meeting expected performance outcomes

2.1 Strategies are developed to ensure team members have input into planning, decision making and operational aspects of work team
2.2 Policies and procedures are developed to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
2.3 Feedback is provided to team members to encourage, value and reward individual and team efforts and contributions
2.4 Processes are developed to ensure that issues, concerns and problems identified by team members are recognised and addressed

3.1 Team members and individuals are encouraged to participate in and take responsibility for team activities, including communication processes
3.2 The team is supported in identifying and resolving work performance problems
3.3 Own contribution to work team serves as a role model for others and enhances the organisation’s image to all stakeholders

4.1 Open communication processes with all stakeholders are established and maintained
4.2 Information from line manager/management is communicated to the team
4.3 Unresolved issues, concerns and problems raised by team members are communicated to, and followed up with, line manager/management and other relevant stakeholders
4.4 Unresolved issues, concerns and problems raised by internal or external stakeholders are evaluated, and necessary corrective action taken

Learning Outcomes

Details of Learning Activities

Work will be assessed under conditions which simulate the normal work environment.
Activities will include:
• Classroom group discussions to analyse a specified competency and underpinning knowledge
• Consultations with the teacher to identify gaps in one’s skills and knowledge in the specified area
• Maintaining training diary to document training activities and achievements
• Practical demonstrations of achieved competency

Teaching Schedule

Week Topic



Bases of Power



Characteristics of Leaders

Behaviour of leaders



Advantages of Delegation

Effective delegation



Motivation Model

Individual characteristics


Characteristics of an Effective team

The Influence of Culture on Work-Team behaviour & Effectivesness

Case Study application


Determining Qualities, Strengths & weaknesses of a Team & it’s Member’s

Case Study application

7Strategies for Building Team & Improving Performance


Stress managemnet

Mid-Semester Break


Counselling Techniques


Negotiation techniques

Case Study Application


Select Relevant Strategies for Improving Team Performance

Develop a Plan & Implement a process for improving Team Performance


Case Study Application

Clarify Job Roles & Expectations for self & other Team Members


Compare Persoanl Performance Objectives with Expectations of Stake Holders

Check Feedback on Role Performance


Identify Development Needs for Self & Other Team Member’s

Prepare Action Plans Which Address the Development Needs of Self & Team Members

15Case Study Application
17Centralised Exams
18Centralised Exams

Learning Resources

Prescribed Texts


Other Resources

Resources will be made available on the S drive.

Overview of Assessment

Progressive assessments will include oral and written demonstration, simulation role-plays, computer assisted learning, observation of group discussions, assignment and projects. Practical work will be assessed under conditions which simulate the normal work environment.

Assessment Tasks

  1. Case Study Report  (60%)
  2. Group Discussion  (40%)

Assessment Matrix

Course Overview: Access Course Overview