Course Title: Manage the organisation's information systems

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: BUSM6483C

Course Title: Manage the organisation's information systems

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C6126 - Advanced Diploma of Disability

Course Contact : Renee Costa

Course Contact Phone: +61 3 9925 0886

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable.

Course Description

This course describes the knowledge and skills required to coordinate information systems, including as a supervisor of a work area/program. This course may apply to work in a range of community service contexts.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCINF604D Manage the organisation's information systems


1.Identify and address information requirements

Performance Criteria:

1.1 Identify information requirements in terms of their relevance to organisation and worker goals and objectives and expected outcomes for clients
1.2 Collect and analyse relevant information and use to inform decision-making
1.3 Identify, utilise and periodically evaluate sources of relevant information
1.4 Identify, evaluate and implement options for information collection and dissemination so maximum use is made of the organisation's resources and of the community


2.Supervise day to day processes for collection, use, storage and dissemination of information

Performance Criteria:

2.1 Elicit, monitor and verify issues arising from day to day operation of information systems
2.2 Provide staff with information about relevant policies and procedures including confidentiality, ethics and security protocols, and advise management of any breaches
2.3 Provide advice on complex information requests as required
2.4 Develop, implement and evaluate processes and appropriate administrative procedures for dealing with information requests and exchange
2.5 Contribute to design of administrative procedures and policies


3.Establish and manage systems to record, store, process and distribute information

Performance Criteria:

3.1 Develop and implement strategies to ensure all aspects of information collection and storage, dissemination and disposal comply with relevant organisation and statutory requirements
3.2 Periodically re-evaluate methods used to record and store information for effectiveness, efficiency, security and integrity, and introduce new methods as necessary
3.3 Analyse any substantial breakdowns in recording, storing and accessing information for cause and effect, and take corrective action to minimise impact
3.4 Establish and implement systems to ensure appropriate availability of information for clients and the organisation
3.5 Monitor currency, validity and usefulness of information and take appropriate actions for disposal or storage
3.6 Investigate available technology and analyse for application to day to day and specific operations
3.7 Inform staff appropriately about correct use of equipment in accordance with manufacturer's specifications and work health and safety (WHS) guidelines
3.8 Investigate staff access to training and operation of current and emerging technology and integrate into planning for day to day operations
3.9 Monitor application of correct operating and safety procedures on a regular basis and improve work practices as required to ensure compliance with OHS and other guidelines


4.Support and supervise the development of information and educational resources

Performance Criteria:

4.1 Develop guidelines for production of educational and informational resources in consultation with clients and stakeholders
4.2 Recruit appropriate expertise to develop designated information and educational resources to optimise their impact
4.3 Provide opportunities for users of organisation information to advise on development of information and educational resources
4.4 Incorporate relevant cultural considerations in the development of information/education resources

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

As the NDIS is rolled out around Australia client support requirements and staff practices and methods will change and adapt to match the preferences and needs of people with disabilities. Staff will need to be capable of working across agencies and sectors. You will participate in workshop discussions, presentations and group activities focused on the knowledge and skills required to coordinate information systems. There will be planned professional discussions with the teaching team undertaken in your workplace so that you can provide direct workplace evidence of your roles, responsibilities and work practices as they align with the requirements of the unit and the program as a whole.

Teaching Schedule

There will be one workshop that focuses on this course and this workshop will address the following :

  • Identify and address information requirements
  • Supervise day to day processes for collection, use, storage and dissemination of information
  • Establish and manage systems to record, store, process and distribute information
  • Support and supervise the development of information and educational resources

Learning Resources

Prescribed Texts


Other Resources

During sessions you will be directed to relevant sources of current information. These will include your own workplace policy and practice documentation, federal, state and local government legislation and regulatory frameworks and websites, and websites for local, national and international organisations and universities.

GUSS Skills Central ( is a site developed specifically for students in the School of Global, Urban and Social Studies at RMIT. It provides links to a range of resources for supporting student work on assessments and negotiating university studies more generally.

Overview of Assessment

Assessment may include observations, questioning and evidence gathered from the workplace. In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on ’What if?’ scenarios.

Assessment Tasks

There is one assessment task associated with this course.

This task is a questions and answers assessment and students will be required to complete an induction review of the organisation that you are working for. There are 7 questions for this task that require approximately 300 word answers for each question.

Assessment Matrix

This course is delivered in accordance with competency-based assessment:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7  

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview