Course Title: Lead and manage team effectiveness

Part B: Course Detail

Teaching Period: VE 2020

Class Number: 2817

Class Section: HAP

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: GEDU6102C

Course Title: Lead and manage team effectiveness

Important Information:

This course is delivered and assessed in a cluster with:

Lead the work team (CHCMGT003).

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C6147 - Advanced Diploma of Community Sector Management

Course Contact: Gwen Cawsey

Course Contact Phone: +61 3 9925 4581

Course Contact Email: gwen.cawsey@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

This course describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR502 Lead and manage team effectiveness

Element:

1. Establish team performance plan

Performance Criteria:

1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives

1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team

1.3 Support team members in meeting expected performance outcomes

Element:

2. Develop and facilitate team cohesion

 

Performance Criteria:

2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team 

2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities 

2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions 

2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed

Element:

3. Facilitate teamwork

 

Performance Criteria:

3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes  

3.2 Support the team in identifying and resolving work performance problems 

3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders

Element:

4. Liaise with stakeholders

 

Performance Criteria:

4.1 Establish and maintain open communication processes with all stakeholders  

4.2 Communicate information from line manager/management to the team 

4.3 Communicate unresolved issues, concerns and problems raised by team members and follow‑up with line manager/management and other relevant stakeholders 

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.  


Details of Learning Activities

Workshops where information is shared through talks and discussions, and exercises are conducted to apply learning. Time is spent during workshops for students to work on assessment tasks. It is an expectation that students also work on tasks outside of workshop time.


Teaching Schedule

Week 1
  • Contribute to and promote effective work practices
  • Develop and implement staffing processes

Week 2
  • Maintain professional approach to leading work team
  • Promote effective workplace relations

Week 3
  • Evaluate plans
  • Review individual performance


Learning Resources

Prescribed Texts


References


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops


Overview of Assessment

 

Assessments will include a combination of tasks including knowledge questions and case study analysis.


Assessment Tasks

This course is delivered and assessed in a cluster with Lead the work team (CHCMGT003).

The assessment tasks are as follows:

Assessment 1:  short answer knowledge questions 

Assessment 2:case study (There are three parts to this assessment task)

Part A:  Mission statement and development of key performance indicators

Part B:  Develop action plan using leadership and team roles to encourage consensus in developing the policies, processes and procedures to achieve organisational goals.

Part C:  Develop a dispute management process or strategy to address any issues relating to work performance in completing the action plan determined above.

 Assessment task 3:  short answer knowledge questions 

Assessment task 4: case study (There are four parts to this assessment task)

Part A:   Establish staffing and resourcing for work performance plans

Part B:   Develop a process for recruitment, induction, training and ongoing performance evaluation of staff 

Part C:   Provide recordings, scripts or minutes of the following three events:

  • a team meeting facilitation,
  • conflict resolution meeting and
  • a coaching session with a staff member.

Part D:  Capstone presentation task


Assessment Matrix

Students will have access to a marking rubric for reference at the time assessment tasks are distributed.

Other Information

Please refer to the rmit student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Course Overview: Access Course Overview