Course Title: Negotiate to achieve goals and manage disputes
Part B: Course Detail
Teaching Period: Term1 2019
Course Code: GEDU6066C
Course Title: Negotiate to achieve goals and manage disputes
School: 650T Vocational Business Education
Campus: City Campus
Program: C6164 - Advanced Diploma of Conveyancing
Course Contact: Callie Harvey
Course Contact Phone: +61 3 9925 5772
Course Contact Email: callie.harvey@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 50
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to establish and gain agreement to organisational goals, and identify, document and effectively manage disputes with stakeholders to achieve the best outcome.
It applies to individuals who use well-developed judgement skills and a range of negotiation techniques to manage others to reach agreement.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
FNSORG601 Negotiate to achieve goals and manage disputes |
Element: |
1. Establish needs of parties |
Performance Criteria: |
1.1 Identify desires, needs, requirements and outcomes of all parties using open and professional communication strategies 1.2 Identify and document potential issues and problems, and successful outcomes for organisation and client 1.3 Identify, analyse and discuss strategies and options for achieving outcomes with relevant parties 1.4 Identify and evaluate risks and contingency strategies 1.5 Establish information, facts and issues relevant to situation, and obtain expert advice from third parties or other professionals where required prior to negotiations |
Element: |
2. Negotiate to achieve agreed outcome |
Performance Criteria: |
2.1 Obtain agreement on strategies and options to achieve goals and complete processes, and communicate it professionally to relevant parties 2.2 Review strategies and options for compliance with contractual, legislative, regulatory and professional requirements, in accordance with organisational policy and procedures 2.3 Obtain, confirm and correctly document agreement by all parties |
Element: |
3. Identify and document causes of disputes |
Performance Criteria: |
3.1 Identify and analyse issues or disputes promptly and establish position of relevant parties 3.2 Use professional communication techniques that demonstrate respect and empathy for other viewpoints and positions to establish confidence of relevant parties 3.3 Document disputes and issues promptly and accurately, and verify with all relevant parties |
Element: |
4. Implement and manage strategies to resolve disputes |
Performance Criteria: |
4.1 Identify, evaluate and implement strategies and options which are most likely to achieve favourable outcomes for all relevant parties 4.2 Implement proceedings promptly to settle dispute in accordance with legislative, regulatory, professional and organisational requirements 4.3 Manage dispute to optimise likelihood of favourable outcome for all parties in line with organisational policy and goals 4.4 Ensure procedures to resolve dispute are in accordance with organisational policy and procedures, and legislative, regulatory and professional requirements 4.5 Document accurate, thorough and accessible records of all aspects of dispute for follow up and future reference 4.6 Contact relevant parties to identify any follow up action required to ensure client satisfaction |
Learning Outcomes
Details of Learning Activities
Details of Learning Activities
A range of learning activities are planned for this course including self-paced and collaborative classroom-based activities.
The self-paced activities will be delivered through various technology platforms and may include your contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions.
The collaborative classroom-based activities will include group discussions, group problem-solving activities and opportunities to practice your skills in a simulated/real workplace environment.
We expect you to participate and contribute in all scheduled learning activities.
Teaching Schedule
Induction Session
Prior to training commencement a program level induction session will be conducted that comprises the following:
•Program overview and requirements
•MyRMIT/Blackboard
•Overview of assessment requirements
•Pre-Training Review including:◦Recognition of Prior Learning and Credit Transfers
◦Assessment of current skills and knowledge
•Competency/Grading Criteria
•Plagiarism
•Appeals
•Extensions
•Feedback
•Privacy
•Submission requirements
•Resubmission policy
•Where to get support
•Student responsibilities
Tuesday evenings |
Class Topic |
Assessments |
Week 1 – 12 Feb |
Introduction to conveyancing settlements |
General discussion of assessments |
Week 2 – 19 Feb |
Negotiation part 1: Introduction and preparation |
Assessment 1 to be available on Canvas |
Week 3 – 26 Feb |
Negotiation part 2: Tactics, making offers |
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Week 4 – 5 March |
Negotiation part 3: Documenting the settlement & post settlement management |
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Week 5 – 12 March |
Types of Dispute Resolution |
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Week 6 – 19 March |
Advising clients about dispute resolution |
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Week 7 – 26 March |
In class, practice dispute resolution |
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Week 8 – 2 April |
Theory of Adjustments of outgoings |
Assessment 1 due for submission on canvas. Assessment 2 instructions to be available on Canvas. |
Week 9 – 9 April |
Adjustments practice - basics includes PEXA demonstration on date to be confirmed |
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Week 10 – 16 April |
Adjustments practice |
Feedback on assessment 1 due. |
Mid-semester break |
19 to 29 April (Easter holiday period) |
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Week 11- 30 April |
Adjustments practice - extra |
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Week 12 – 7 May |
Revision |
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Week 13 – 14 May |
Revision |
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Week 14 – 21 May |
In class test on adjustment of outgoings |
Assessment 2, in class test, adjustment statement and letter of advice. |
Week 15 – 28 May |
No further classes |
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Week 16 - 4 June |
Any re-submissions of Assessment 2 |
Re-submissions due assessment 2 |
The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete this course. This may include not only scheduled classes but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
In order to achieve competency in this unit, you must provide:
Performance Evidence
Evidence of the ability to:
- apply high level communication, interpersonal and negotiation skills to achieve rapport and empathy with others
- manage relationships to achieve goals and results
- use sound conflict resolution skills and contingency strategies
- comply with relevant legislation, regulations and professional codes of practice.
Knowledge Evidence
To complete the unit requirements safely and effectively, you must:
- explain dispute resolution and conflict theory and strategies
- describe negotiating processes and strategies
- explain the organisational policy and procedures that relate to negotiation and dispute management
- explain the application of risk assessment and evaluation strategies to dispute management
- explain the application of contract law to dispute management
- outline current legislative, regulatory and industry practices, procedures and services that relate to negotiation and dispute management
- outline relevant business principles and practices
- describe relevant consumer protection requirements.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the organisational skills field of work and include access to:
- common office equipment, technology, software and consumables
- organisational policy and procedures documentation.
You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.
Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed.
Assessment Tasks
This course is comprised of two competencies that are co-delivered and co-assessed (delivered and assessed together).
BSBCNV505 Finalise Conveyancing Transactions
FNSSORG601 Negotiate Goals and Manage Disputes
Task 1 – In class Assessment - Week 8
For this Assessment Task you will be asked to draft a letter of advice to settle a dispute relating to a conveyancing settlement and to demonstrate negotiation including alternate dispute techniques to resolve the dispute.
Task 2 - In - class assessment - Week 14
For this assessment task, you will asked to prepare a statement of adjustments and a settlement statement. You also be required to provide a supporting letter of advice explaining the settlement arrangements.
You must successfully complete all assessments to be deemed competent.
Grading will be applied once you have been deemed competent for both competencies.
Assessment Matrix
The assessment matrix that maps all the assessment is available on CANVAS
Other Information
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Submission Requirements
You should:
Late Submission Procedures You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates. If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days. More Information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work Where an extension of greater than seven days is needed, you must apply for Special Consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination. More Information:https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/special-consideration Resubmissions (VET Programs): If you are found to be unsuccessful in a particular Course Assessment Task (or you do not submit/attend) you will be allowed one resubmission. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible. Grading & re-submissions Successful re-submissions will contribute a CAG only (Competency Achieved Grading) result to your overall grade for the course. Adjustments to Assessment In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:
Marking Guide (Competency):
You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.
You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.
Marking Guide (Grading)
After achieving competency we then grade your performance in the unit and you will achieve one of the following grades: Final Grades table: | |||
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CHD |
Competent with High Distinction |
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CDI |
Competent with Distinction |
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CC |
Competent with Credit |
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CAG |
Competency Achieved – Graded |
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CA |
Competency Achieved – Not Graded |
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NYC |
Not Yet Competent |
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DNS |
Did Not Submit for assessment |
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Further information regarding the application of the grading criteria will be provided by your teacher.
Course Overview: Access Course Overview
Course Overview: Access Course Overview