Course Title: Negotiate to achieve goals and manage disputes

Part B: Course Detail

Teaching Period: Term2 2019

Course Code: GEDU6066C

Course Title: Negotiate to achieve goals and manage disputes

School: 650T Vocational Business Education

Campus: City Campus

Program: C6164 - Advanced Diploma of Conveyancing

Course Contact: Callie Harvey

Course Contact Phone: +61 3 9925 5772

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Joanne Mackay



Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to establish and gain agreement to organisational goals, and identify, document and effectively manage disputes with stakeholders to achieve the best outcome.

It applies to individuals who use well-developed judgement skills and a range of negotiation techniques to manage others to reach agreement.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

FNSORG601 Negotiate to achieve goals and manage disputes


1. Establish needs of parties

Performance Criteria:

1.1 Identify desires, needs, requirements and outcomes of all parties using open and professional communication strategies

1.2 Identify and document potential issues and problems, and successful outcomes for organisation and client

1.3 Identify, analyse and discuss strategies and options for achieving outcomes with relevant parties

1.4 Identify and evaluate risks and contingency strategies

1.5 Establish information, facts and issues relevant to situation, and obtain expert advice from third parties or other professionals where required prior to negotiations


2. Negotiate to achieve agreed outcome

Performance Criteria:

2.1 Obtain agreement on strategies and options to achieve goals and complete processes, and communicate it professionally to relevant parties

2.2 Review strategies and options for compliance with contractual, legislative, regulatory and professional requirements, in accordance with organisational policy and procedures

2.3 Obtain, confirm and correctly document agreement by all parties


3. Identify and document causes of disputes

Performance Criteria:

3.1 Identify and analyse issues or disputes promptly and establish position of relevant parties

3.2 Use professional communication techniques that demonstrate respect and empathy for other viewpoints and positions to establish confidence of relevant parties

3.3 Document disputes and issues promptly and accurately, and verify with all relevant parties


4. Implement and manage strategies to resolve disputes

Performance Criteria:

4.1 Identify, evaluate and implement strategies and options which are most likely to achieve favourable outcomes for all relevant parties

4.2 Implement proceedings promptly to settle dispute in accordance with legislative, regulatory, professional and organisational requirements

4.3 Manage dispute to optimise likelihood of favourable outcome for all parties in line with organisational policy and goals

4.4 Ensure procedures to resolve dispute are in accordance with organisational policy and procedures, and legislative, regulatory and professional requirements

4.5 Document accurate, thorough and accessible records of all aspects of dispute for follow up and future reference

4.6 Contact relevant parties to identify any follow up action required to ensure client satisfaction

Learning Outcomes

Details of Learning Activities

A range of learning activities are planned for this course including self-paced and collaborative classroom-based activities.

The self-paced activities will be delivered through various technology platforms and may include your contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions.

The collaborative classroom-based activities will include group discussions, group problem-solving activities and opportunities to practice your skills in a simulated/real workplace environment.

We expect you to participate and contribute in all scheduled learning activities.

Teaching Schedule

This course is comprised of two co- delivered competencies:

BSBCNV505 Finalise Conveyancing Transaction
FNSORG601 Negotiate Goals and Manage Disputes

The Teaching Schedule for this course is as follows

Induction Session

Prior to training commencement, a program level induction session will be conducted that comprises the following:

  • Program overview and requirements
  • MyRMIT/Canvas
  • Overview of assessment requirements
  • Pre-Training Review including:

o    Recognition of Prior Learning and Credit Transfers

o    Assessment of current skills and knowledge

  • Competency/Grading Criteria
  • Plagiarism
  • Appeals
  • Extensions
  • Feedback
  • Privacy
  • Submission requirements
  • Resubmission policy
  • Where to get support
  • Student Charter

Course Schedule:  Finalise Conveyancing Transaction and Negotiate Goals and Manage Disputes, Semester 2, 2019




Week 1

8th July

Introduction to conveyancing settlements

General discussion of assessments

Week 2

15th July

Negotiation part 1: Introduction and preparation


Week 3

22nd July

Negotiation part 2: Tactics, making offers


Week 4

29th July

Negotiation part 3: Documenting the settlement & post settlement management

Assessment 1 to be available on Canvas

Week 5

5th August

Types of Dispute Resolution


Week 6

12th August

Advising clients about dispute resolution


Week 7

19th August

In class, practice dispute resolution


Week 8

26th August

Theory of Adjustments of outgoings

Assessment 1 due for submission on canvas. 

Mid semester break 2nd September – 8th September

Week 9 

9th September

Adjustments practice - basics includes PEXA demonstration on date to be confirmed


Week 10

16th September

Adjustments practice

 Feedback on assessment 1 due.

Week 11

23rd September

Adjustments practice


Week 12

30th September

Adjustments practice - extra

Release of documents for Assessment 2

Week 13

7th October



Week 14

14th October



Week 15

21st October

In class test on adjustment of outgoings

Assessment 2, in class test, adjustment statement and letter of advice.

Week 16

28th October

Deferred Assessments, Resubmissions


Week 17

4th November


The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete this course.  This may include not only scheduled classes but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Learning Resources

Prescribed Texts


Other Resources

Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub.

The online learning materials listed include:

  • Course outlines
  • Power point Presentations
  • Supporting Reading material
  • Industry relevant articles
  • Activities.


Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence
Evidence of the ability to:

  • apply high level communication, interpersonal and negotiation skills to achieve rapport and empathy with others
  • manage relationships to achieve goals and results
  • use sound conflict resolution skills and contingency strategies
  • comply with relevant legislation, regulations and professional codes of practice.

Knowledge Evidence
To complete the unit requirements safely and effectively, you must:

  • explain dispute resolution and conflict theory and strategies
  • describe negotiating processes and strategies
  • explain the organisational policy and procedures that relate to negotiation and dispute management
  • explain the application of risk assessment and evaluation strategies to dispute management
  • explain the application of contract law to dispute management
  • outline current legislative, regulatory and industry practices, procedures and services that relate to negotiation and dispute management
  • outline relevant business principles and practices
  • describe relevant consumer protection requirements.

 Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the organisational skills field of work and include access to:

  • common office equipment, technology, software and consumables
  • organisational policy and procedures documentation.           

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.

Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

Assessment Tasks

Task 1 – In class Assessment -(Due Week 8)

For this Assessment Task you will be asked to draft a letter of advice to settle a dispute relating to a conveyancing settlement and to demonstrate negotiation including alternate dispute techniques to resolve the dispute.

Task 2 - In - class assessment -(Due Week 15)

For this assessment task, you will asked to prepare a statement of adjustments and a settlement statement. You also be required to provide a supporting letter of advice explaining the settlement arrangements.

You must successfully complete all assessments to be deemed competent.

Assessment Matrix

The assessment matrix that maps all the assessments is available on CANVAS 

Other Information

Submission Requirements

You should:

  • Ensure that you submit assessments on or before the due date.
  • Always retain a copy of your assessment tasks. (hard copy and soft copy)
  • When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
  • Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers.


Late Submission Procedures  You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.  If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.   More Information:   Where an extension of greater than seven days is needed, you must apply for Special Consideration.  Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.   More Information:   Resubmissions: If you are found to be unsuccessful (Not satisfactory/Unsatisfactory) in a particular Course Assessment Task you will be allowed one resubmission.  Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission.     If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.     Adjustments to Assessment  In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:     Marking Guide (Competency):  You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.   You will receive feedback on each assessment task that will inform you about your progress and how you are performing.    The following grades are available for this course:
CA Competency Achieved
NYC  Not Yet Competent
DNS  Did Not Submit for Assessment

Course Overview: Access Course Overview