Course Title: Work effectively with culturally diverse clients and co-workers

Part A: Course Overview

Program: S0094 Dental Assisting Oral

Course Title: Work effectively with culturally diverse clients and co-workers

Portfolio: SEH Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
EMPL5909C	City Campus	TAFE	155T Vocational Health and Sciences	Distance / Correspondence or Face-to-Face or Internet or Workplace	Term1 2015

Course Contact: Ms. Suzanne Dellas Fatone

Course Contact Phone: +61 3 9341 1406

Course Contact Email: sue.fatone@rmit.edu.au

Course Description

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures

Work will be within a prescribed range of functions involving known routines and procedures with some accountability for the quality of outcomes The workplace context may be:
       Specific community
       Community or regional service
       Department of a large institution or organisation
       Specialised service or organisation

Application of this unit should be contextualised to reflect any requirements, issues and practices specific to each workplace

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not Applicable

National Competency Codes and Titles

National Element Code & Title:	HLTHIR403C Work effectively with culturally diverse clients and co-workers
Elements:	1. Reflect cultural awareness in work practice 2. Accept cultural diversity as a basis for effective work place and professional relationships 3. Communicate effectively with culturally diverse persons 4. Resolve cross-cultural misunderstandings

Learning Outcomes

1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices
1.2 Use work practices that create a culturally and psychologically safe environment for all persons
1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds

2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients
2.2 Use specific strategies to eliminate bias and discrimination in the workplace
2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural diversity

3.1 Show respect for cultural diversity in all communication with clients, families, staff and others
3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and confidence
3.3 Where language barriers exist, make efforts to communicate in the most effective way possible
3.4 Seek assistance from interpreters or other persons as required

4.1 Identify issues that may cause conflict
4.2 If difficulties or misunderstandings occur, consider the impact of cultural differences
4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations
4.4 Address any difficulties with appropriate people and seek assistance when required

Overview of Assessment

Assessment will include demonstration of underpinning knowledge, and skills; assessment activities may include Collaborate presentation, written report and third party report.