Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: EMPL5909C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: S0094 - Dental Assisting Oral

Course Contact: Ms. Suzanne Dellas Fatone

Course Contact Phone: +61 3 9341 1406

Course Contact Email: sue.fatone@rmit.edu.au


Name and Contact Details of All Other Relevant Staff


Dental Health Program Manager Mr. Mark Doherty
Office hours: Monday to Friday 8:30 to 5:00 pm.
Telephone: +61 3 9341 1407
Email: mark.doherty@rmit.edu.au 
 
Ms. Suzie Georgeivski
Office hours: Monday to Friday 8:30 to 5:00 pm.
Telephone: +61 3 9341 1408
Email: suzanna.georgeivski@rmit.edu.au
 

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not Applicable

Course Description

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures

Work will be within a prescribed range of functions involving known routines and procedures with some accountability for the quality of outcomes The workplace context may be:
       Specific community
       Community or regional service
       Department of a large institution or organisation
       Specialised service or organisation

Application of this unit should be contextualised to reflect any requirements, issues and practices specific to each workplace


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

Element:

1. Reflect cultural awareness in work practice

Performance Criteria:

1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work
practices
1.2 Use work practices that create a culturally and psychologically safe environment for all persons
1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds

Element:

2. Accept cultural diversity as a basis for effective work place and professional relationships

Performance Criteria:

2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients
2.2 Use specific strategies to eliminate bias and discrimination in the workplace
2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural diversity

Element:

3. Communicate effectively with culturally diverse persons

Performance Criteria:

3.1 Show respect for cultural diversity in all communication with clients, families, staff and others
3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and
confidence
3.3 Where language barriers exist, make efforts to communicate in the most effective way possible
3.4 Seek assistance from interpreters or other persons as required

Element:

4. Resolve cross-cultural misunderstandings

Performance Criteria:

4.1 Identify issues that may cause conflict
4.2 If difficulties or misunderstandings occur, consider the impact of cultural differences
4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations
4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes


1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices
1.2 Use work practices that create a culturally and psychologically safe environment for all persons
1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds

2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients
2.2 Use specific strategies to eliminate bias and discrimination in the workplace
2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural diversity

3.1 Show respect for cultural diversity in all communication with clients, families, staff and others
3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and confidence
3.3 Where language barriers exist, make efforts to communicate in the most effective way possible
3.4 Seek assistance from interpreters or other persons as required

4.1 Identify issues that may cause conflict
4.2 If difficulties or misunderstandings occur, consider the impact of cultural differences
4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations
4.4 Address any difficulties with appropriate people and seek assistance when required


Details of Learning Activities


A combination of Face to face and online learning activities will support student’s learning in this unit.

Face to face learning activities
· Facilitator led classroom based lecture and or workshop using PowerPoint Presentations
· Demonstration and classroom discussion
· Group discussions
· Written classroom tasks

Online weekly learning activities accessed on a via myRMIT Studies (BlackBoard)
· Echo 360
· Online quizzes
· Case scenarios using ’Blackboard Journal’
· Collaborate
· Discussion forums
 


Teaching Schedule

Phase 3:

Week 1 (Face to Face): Monday 22 March 2015 (11 am -  1 pm) 
                                           Tuesday 23 March 2015 (11 am - 1 pm)

Online Weekly Activities
Week 4: Monday 13 April 2015
Week 5: Monday 20 April 2015


Learning Resources

Prescribed Texts


References


Other Resources


Students will be expected to utilise a range of recent and appropriate library, electronic, text and other resources.
Students will be provided with resources and tools for learning in this course through myRMIT Studies (BlackBoard).

RMIT provides all students with an extension range of online and campus based study support services ranging from:


Overview of Assessment

Assessment will include demonstration of underpinning knowledge, and skills; assessment activities may include Collaborate presentation, written report and third party report.
 


Assessment Tasks

To achieve a grade of CA (Competency achieved) for the unit HLTHIR403C Work effectively with culturally diverse
clients and co-workers, you are required to attend classes and assessments and obtain a pass result for all the
following theoretical and practical assessments that are used to measure elements, performance criteria,
essential knowledge and essential skills as outlined in the health training package.

The assessments for HLTHIR403C Work effectively with culturally diverse clients and co-workers are:
  Part A: Collaborate Presentation (5 Minutes) on allocated language and country
  Part B: Written Report of Collaborate Presentation
  Part C: Completed and signed Third Party Report 

Direct credit transfer and RPL:
Direct credit transfer is available to students who have already completed the same or similar courses.
Recognition of prior learning is available to students who have relevant prior skills or experience.
Please refer to http://www.rmit.edu.au/browse;ID=8u7jborsx9dy (unresolved)

Work submitted for assessment:
Assessments that require work to be submitted must be handed in by the due date designated
by the unit teacher. Details of the due date for each assessment item are included in the unit Assessment
overview. Students are expected to prepare all assignments and other written work in a professional manner.
More information on general academic study and writing skills can be found on the “Learning Lab”
http://emedia.rmit.edu.au/learninglab/ . All work submitted for assessment must be submitted electronically
unless directed by the unit teacher.

Harvard style is used for all referencing and for bibliography. Care must be taken to reference all work correctly
and to avoid plagiarism. Be sure not to plagiarise unintentionally. Students must keep a copy of all submitted
assessments including electronic copies.

Failure to complete any of the above listed tasks/assessments will result in an NYC (Not yet competent) or DNS
(Did not submit) for the unit HLTHIR403C Work effectively with culturally diverse clients and co-workers.  A NYC or DNS
result will be entered in the student record. This will result in non-completion of this unit of competence and
re-enrolment will be required incurring fees and a return to class work and completion of any relevant assessments
at the time of the re-enrolment.
 


Assessment Matrix

Other Information


Students are required to support the learning outcomes for Unit HLTHIR403C Work effectively with culturally diverse
clients and co-workers with work based experience and further self-managed research to support positive outcomes in this Unit.

Plagiarism
RMIT University requires that you present only YOUR work for assessment. Plagiarism is a form of cheating.
It is the presentation of the work or idea of another person without appropriate referencing,
as though it is your own. Plagiarism is NOT acceptable. Penalties can include charges of academic misconduct,
cancellation of results and exclusion from your course.
Please note: It is also a disciplinary offence to allow your work to be plagiarised by another student. When signing the
coversheet (electronic or paper based), you are declaring that the work is not plagiarised.

Special consideration
Please note: Students may apply for Special Consideration as per the information via the RMIT website
http://www.rmit.edu.au/browse;ID=b1wqvnwk8aui (unresolved)  if they believe complete assessment for this unit by the
submission date has been affected by factors beyond their control. Special consideration must be lodged prior
to or within 48 hours of the scheduled assessment time or assessment submission date.
The application for Special Consideration is NOT granted automatically on application.

Special consideration online application - RMIT University:http://www.rmit.edu.au/students/specialconsideration/online

RMIT assessment policies - RMIT University:http://www1.rmit.edu.au/students/assessment  

Failure to complete any of the above listed tasks/assessments will result in NYC - Not Yet Competent result for unit
HLTHIR403C Work effectively with culturally diverse clients and co-workers. This will result in non-completion of the unit requiring
re-enrolment incurring fees, return to class work and completion of any relevant assessments at the time of the re-enrolment.

The assessment result is final and a second opportunity for re-assessment will be NOT be provided unless the student has applied
for and been granted Special Consideration as per RMIT Assessment Policy http://www.rmit.edu.au/browse;ID=od0oagg9uc111 (unresolved)  

Assessment Appeal Process
The Appeals Against Assessment policy and procedure applies to all coursework programs in all careers. The appeal process is
staged and students are required to follow each stage in order to ensure their full entitlement to
appeal, this is available on http://www.rmit.edu.au/browse;ID=nwjxaifdrgle (unresolved)
 

Course Overview: Access Course Overview