Course Title: Apply effective case management practice

Part A: Course Overview

Program: C0045

Course Title: Apply effective case management practice

Portfolio: DSC

Nominal Hours: 75.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban & Social Studies


Term1 2014,
Term1 2015

Course Contact: Bronwyn Tanti

Course Contact Phone: +61 3 9925 9079

Course Contact Email:

Course Description

This course describes the knowledge and skills required to undertake complex case management. This unit may apply to work in a range of community sector contexts.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not applicable.

National Competency Codes and Titles

National Element Code & Title:

CHCCM703A Apply effective case management practice


1.Initiate complex case management process

2.Identify and document complex client needs

3.Identify and consider possible solutions to complex issues

4.Develop plan of action to address identified priorities

5.Monitor implementation of client care plan

6.Evaluate client outcomes

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

Assessment for this course is based on a written case plan for a client.