Course Title: Work effectively with a national disability insurance scheme participant

Part B: Course Detail

Teaching Period: VE 2018

Class Number: All

Class Section: All

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: HWSS6172

Course Title: Work effectively with a national disability insurance scheme participant

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C0047 - Course in Introduction to the National Disability Insurance Scheme

Course Contact: Renee Costa

Course Contact Phone: +61 3 9925 0886

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

Course Description

This unit covers the skills and knowledge required to work effectively with an NDIS participant.


It includes supporting the NDIS participant to achieve stated goals, using a human rights framework to ensure NDIS participant personal safety, working safely, completing and processing documentation, and working effectively with others.


Workers are required to comply with the NDIS Act and the NDIS Quality and Safeguarding Framework.




National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

VU22448 Work effectively with a national disability insurance scheme participant


2. Take appropriate action within a human rights framework to ensure NDIS participant personal safety

Performance Criteria:

2.1 Diverse forms of abuse, neglect and violence towards a participant, and gendered and disability drivers, are appropriately recognised particularly in relation to high-risk groups

2.2 Abuse, neglect and violence prevention strategies are followed in line with organisational/employer procedures and the NDIS Code of Conduct

2.3 An immediate response is made to support participants in situations where a participant has been abused, neglected or violently treated, in line with organisational/employer procedures

2.4 Participant is supported to report abuse, neglect and violence to relevant personnel and/or relevant authorities

2.5 Participant disclosure and own suspicions or observations of abuse, neglect or violence are reported to relevant personnel and/or relevant authorities

2.6 Reporting of abuse, neglect or violence documentation is completed in line with organisational/employer procedures and the NDIS Code of Conduct

2.7 Ongoing organisational/employer risk assessment processes are supported as required

2.8 Human rights approach to abuse, violence and neglect is followed when supporting the participant and engaging with relevant others 


3. Work safely when supporting an NDIS participant

Performance Criteria:

3.1 Occupational health and safety (OHS)/work health and safety (WHS) procedures and risk control measures relevant to the work environment, task being performed, and organisational policies and procedures, are identified and followed

3.2 Potential hazards and risks are discussed with the participant, where appropriate, and reported to relevant personnel

3.3 Risk control measures are implemented as directed by relevant personnel

3.4 Situations that may put oneself, as a worker, in a vulnerable position or that may be potentially exploitative to oneself or the participant are identified, responded to appropriately and reported 


4. Complete and process required documentation

Performance Criteria:

4.1 Reporting requirements, processes and methods are confirmed with relevant personnel

4.2 Participant is consulted about personal information that may be collected, documented and shared about them, and their right to access this information

4.3 Documentation is completed in a clear and precise manner, and is processed within the time frame set by relevant personnel

4.4 Documentation evidence-trail, as established by relevant personnel, is maintained

4.5 Documentation queries from relevant personnel are responded to and resolved quickly

4.6 Documentation is stored in line with privacy legislation 


5. Liaise effectively with others

Performance Criteria:

5.1 Role is performed in a way that promotes the agency of the participant, including when interacting with others

5.2 Role is performed in a professional manner in line with participant and organisational expectations

5.3 In line with participant’s wishes, relevant others in the participant’s life are identified and collaborated with

5.4 Liaison is undertaken with, and direction is taken from, the participant and others as required to implement the participant’s day-to-day support plans

5.5 Potential conflict and issues with others are identified and resolved or referred on, in line with organisational/employer procedures

5.6 Participant is supported to address potential conflict and issues with others, where appropriate, within limits of own role and in line with participant’s capacity to act independently

5.7 Others are listened to and responded to appropriately in communication exchanges

5.8 Clear expectations and culturally appropriate professional boundaries are established in collaboration with participant and relevant others 


1. Support an NDIS participant to achieve stated goals identified in their day-to-day support plans

Performance Criteria:

1.1 Engagement with the participant is in line with NDIS values

1.2 Participant communication requirements are confirmed and supported

1.3 Participant is consulted to identify relevant others who may be able to assist with achieving stated goals

1.4 Participant preferences and stated goals are clarified with the participant, and relevant others as required

1.5 Own role and responsibilities in relation to participant’s day-to-day support plans are confirmed with participant, and relevant personnel as required

1.6 Issues that could potentially impact on participant’s day-to-day support plans are recognised and raised with the participant, and relevant others as appropriate

1.7 Participant is provided with relevant and accessible information required to implement day-to-day support plans

1.8 Processes for the participant to assess and address risks in relation to achieving stated goals, specifically in relation to risks of abuse, neglect, violence and safety, are outlined to the participant as required

1.9 Participant is supported to make own decisions and to review day-to-day support plans, in collaboration with relevant others as required

1.10 Relevant personnel are informed of participant-initiated changes to goals 

Learning Outcomes

Learning Outcomes

The vocational outcome of the 22469VIC Course in Introduction to the National Disability Insurance Scheme is to ensure entrants who are new to this type of direct support work have an appropriate introduction to the NDIS and an introductory understanding of working with an NDIS participant.

Details of Learning Activities

Learning activities Some of the examples of learning activities are: • Workshops • Class exercises and discussions • Simulated activities • Guest speakers • Peer assisted learning


Teaching Schedule

Training schedule The 11 sessions are as follows: Session 1: Setting the scene  (the NDIS context in Victoria) Session 2: Setting the scene (continued) (the NDIS context in Victoria) Session 3: Supporting an NDIS participant  Session 4: Supporting an NDIS participant (continued)  Session 5: Human rights approach to violence, abuse and neglect  Session 6: NDIS participant personal safety  Session 7: Working safely when supporting an NDIS participant  Session 8: Completing and processing documentation  Session 9: Working collaboratively  Session 10: Being a direct Support worker  Session 11: Working directly with an NDIS participant   

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Overview of Assessment

There will be three forms of assessment including:

  • questioning
  • questioning and scenarios
  • questioning, observation and scenarios


The assessment tasks are as follows:

AT 1: Questions about the NDIS

AT 2: Keeping participants safe

AT 3: Working safely

AT 4: Meeting an NDIS participant


Assessment Tasks

Assessment tasksAT 1 Questions about the NDIS This assessment task requires the candidate to answer a list of questions about the NDIS. This allows the candidate to demonstrate their knowledge of the NDIS as it relates to the job responsibilities of a direct support worker.    AT 2 Keeping participants safe This assessment task requires the candidate to demonstrate their skills and knowledge of NDIS participant personal safety, within a human rights framework, by completing two case studies and answering questions.   AT 3 Working safely  This assessment task requires the candidate to demonstrate their skills and knowledge of workplace safety by completing scenario-based questions.   AT4 Meeting with an NDIS participant This assessment task requires the candidate to demonstrate skills and knowledge related to supporting NDIS participants and discussing NDIS participant goals


Assessment Matrix

Assessment matrix Students have access to the marking rubric for each assessment task via the CANVAS shell   

Other Information

Attendance It is expected that you will attend all face to face sessions to maximum your learning opportunities.   Extension Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.    Special Consideration If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances.    Academic Integrity Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.    Complaints  RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints. Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally.  The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.  

Course Overview: Access Course Overview