Course Title: Work as a guide

Part A: Course Overview

Program: C2163 Certificate II in Conservation and Land Management

Course Title: Work as a guide

Portfolio: SEH Portfolio Office

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Bruce Partland

Course Contact Phone: +61 3 9925 8323

Course Contact Email:

Course Description

This unit deals with the skills and knowledge which underpin effective performance as a guide. It covers key legal, ethical, safety and professional development issues that must be considered by guides in their day-to-day work. As such it underpins all other guiding units.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

THTFTG01B Work as a guide


Apply knowledge of the guiding sector

Communicate with tourism industry operators in English

Develop guiding skills and knowledge

Guide tours according to legal, ethical and safety requirements

Learning Outcomes

This program is competency based.

Overview of Assessment

The following knowledge and skills must be assessed as part of this unit:
• general knowledge of the tourism industry and in particular the tour operations/wholesaling sector and the way that guiding fits into the tourism industry
• roles, responsibilities and career paths for different types of guides including tourist guides, tour manager, site guides, adventure guides, meet and greet guides, city hosts and driver
• industry associations and the services they provide to guides
• legal and liability issues that specifically affect guiding operations including:
• consumer protection laws
• licensing
• public liability and the guide’s duty of care
• environmental legislation
• safety issues that specifically affect guiding operations in particular contexts
• key factors to consider in minimising negative impacts on the social and natural environments in which tours take place
• knowledge of the social, cultural and business conventions applicable to working as a guide
• speaking and listening skills in order to carry out predictable and creative communication involving daily transactions and interactions of a non-routine and varied nature in English.