Course Title: Provide visitor information

Part A: Course Overview

Program: C2215 Certificate II in Conservation and Land Management

Course Title: Provide visitor information

Portfolio: SEH Portfolio Office

Nominal Hours: 35

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Bruce Partland

Course Contact Phone: +61 3 9925 8323

Course Contact Email:

Course Description

This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

SITXCCS001B Provide visitor information


1. Access and update visitor information.

2. Provide information to visitors.

3. Seek feedback on information provision.

Learning Outcomes

Overview of Assessment

Assessment may include observation in the workplace, structured group activities and presentations