Course Title: Contribute to team effectiveness

Part B: Course Detail

Teaching Period: Term1 2008

Course Code: EMPL9728C

Course Title: Contribute to team effectiveness

School: 650T TAFE Business

Campus: City Campus

Program: C3133 - Certificate III in Business Administration

Course Contact : Kelly Kajewski

Course Contact Phone: +61 3 9925 5470

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course specifies the outcomes required to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBFLM312A Contribute to team effectiveness


Communicate with management

Performance Criteria:

Team purpose, roles, responsibilities, goals, plans and objectives are identified in consultation with team members

Team members are supported in meeting expected outcomes


Contribute to team outcomes

Performance Criteria:

Team members are encouraged to participate in the planning, decision making and operational aspects of the work team to their level of responsibility

Team members are encouraged and supported to take responsibility for their own work and to assist each other in undertaking required roles and responsibilities

Feedback is provided to team members to encourage, value and reward team members' efforts and contributions

Issues, concerns and problems identified by team members are addressed or referred to relevant persons as required


Participate in work team

Performance Criteria:

Team members are actively encouraged and supported to participate in team activities and communication processes and to take responsibility for their actions

The team is given support to identify and resolve problems which impede its performance

Own contribution to work team serves as a role model for others and enhances the organisation's image within the work team, the organisation and with clients/customers


Support team cohesion

Performance Criteria:

Communication with line manager/management is kept open at all times

Information from line manager/management is communicated to the team

Unresolved issues are communicated to line manager/management and are followed up to ensure action is taken in response to these matters

Learning Outcomes

Details of Learning Activities

Learning activities will include, class-based discussions, exercises, reading and case studies together with independent research and virtual enterprise activities in order to develop competency including underpinning skills and knowledge.

Full time students are required to take part in the Virtual Enterprise program, which provides students with a simulated business environment to prepare for the workforce. Students will be required to attend the Virtual Enterprise for the scheduled number of hours per week in order to gather evidence of competency related to the national competency standards for business administration.

Field trips may be scheduled as part of the Virtual Enterprise operations, however these will be decided and organised at the teacher’s discretion.

Teaching Schedule

Week Weekly ScheduleAssessment Items
Week 1Course Introduction
   1) Contribute to team effectiveness
   2) Virtual Enterprise
Week 2 Building an effective team 
Week 3 Stages of team development 
Week 4Problem solving and decision making 
Week 5 Giving and receiving feedback 
Week 6Group PresentationsGroup Presentations
VacationMid Semester Break (Student Vacation) – 20 to 26 March 
Week 7Course integrated into Virtual Enterprise OperationsOngoing Observation in Virtual Enterprise
Week 8Individual Assignment DueIndividual Assignment Due
Week 9 - 18Course integrated into Virtual Enterprise OperationsOngoing Observation in Virtual Enterprise

Week 16 -Portfolio Due
Week Weekly ScheduleAssessment Items

Course Introduction 

Assessment Requirements Discussed

10Building an effective team
Stages of team development
11Problem solving and decision making
Giving and receiving feedback
13Group Presentations

Group Presentations
Individual Assignment Due

Week 17 - Portfolio Due

Learning Resources

Prescribed Texts



Other Resources

Overview of Assessment

Students must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievements of each competency in a flexible manner. Assessments will incorporate a variety of methods: class exercises, homework, practical project and tests. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. In addition to the assessments, formative feedback is provided to the students throughout the duration of the course

Learning activities will include class-based discussions, exercises, reading and reflection on various activities, as well as through experience in the Practice Firm in order to develop competency including the underpinning skills and knowledge.

Assessment Tasks

Assessment 1 – Oral Presentation (20%)
Students will complete a 5 - 10 minute oral presentation in small groups. All students are expected to participate in the planning and presentation of the oral report.

Full time students: Groups will be allocated based on the teams students are allocated to by the teacher for developing the Virtual Enterprise. The presentation will explain the processes involved in developing the Virtual Enterprise and how students contributed to team effectiveness while undertaking the tasks out outlined by the teacher.

Part time students: The presentation will be completed based on team activities held within class time.

Assessment 2 – Individual Assignment (30%)
Students will complete an individual assignment based on the theory covered in class and an interview held with an employee of a professional organisation. The assignment will be completed individually and students will be asked to provide evidence of interviewing the employee.

Assessment 3 – Portfolio (50%)
Students will complete a portfolio of evidence as directed by their teacher which will support the demonstration of competence in contributing to communicating in the workplace.

Full time students will also be observed by the practice firm supervisor throughout the semester using an observation checklist to determine workplace performance.

Part time students will be required to present a portfolio of evidence as directed by their teacher.

Assessment Matrix

ElementOralPresentationIndividual AssignmentPortfolio
Contribute to team outcomesüüü
Support team cohesionü ü
Participate in work teamüüü
Communicate with management üü

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