Course Title: Provide customer service in a dry cleaning or laundry enterprise
Part A: Course Overview
Program: C3220 Certificate III in Dry Cleaning Operations
Course Title: Provide customer service in a dry cleaning or laundry enterprise
Portfolio: DSC Portfolio Office
Nominal Hours: 50
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG5927C |
Brunswick Campus |
TAFE |
350T Fashion & Textiles |
Workplace |
Term2 2010, Term1 2011, Term1 2012, Term2 2012 |
Course Contact: Peter Bonnell
Course Contact Phone: +61 3 99259171
Course Contact Email: peter.bonnell@rmit.edu.au
Course Description
In this course you will acquire the skills and knowledge required to provide service to dry cleaning or laundry customers, identifying and satisfying customer requirements including referral to appropriate personnel where applicable.
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
LMTDC2001A Provide customer service in a dry cleaning or laundry enterprise |
Elements: |
1 Establish customer requirements 2 Complete service instructions 3 Process article and return to customer 4 Handle customer complaints |
Learning Outcomes
By the end of the course you will be able to establish customer requirements, complete service instructions, process articles and returns to customers plus handle customer complaints.
Overview of Assessment
Assessment will be in the form of observation and your ability to establish customer requirements, complete service instructions, process articles and returns to customers plus handle customer complaints. Also of work done by yourself and by questioning for underpinning knowledge.