Course Title: Identify customer requirements (on site)

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: MKTG5945C

Course Title: Identify customer requirements (on site)

School: 350T Fashion & Textiles

Campus: Brunswick Campus

Program: C3225 - Certificate III in Textile Fabrication

Course Contact : Peter Bonnell

Course Contact Phone: +61 3 99259171

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this course you will acquire the skills and knowledge required to establish and document customer requirements on site with the customer.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

LMTTF3001A Identify customer requirements (on site)


1 Approach customer and initiate process

Performance Criteria:

1.1 Contact and rapport is established with the customer
1.2 Personal identification is provided and purpose of visit confirmed
1.3 Process for ascertaining customer’s needs is explained
1.4 Permission is obtained to inspect location, take measurements and gather relevant information


2 Obtain detailed information from customer

Performance Criteria:

2.1 Customer requirements are identified by gathering detailed information from customer
2.2 Preliminary product information and options are presented and discussed with customer
2.3 Customer requirements are documented


3 Conduct site inspection

Performance Criteria:

3.1 Ladders or steps are used in accordance with OHS practices where necessary
3.2 Ladders, steps or bosun’s chair are appropriately selected to enable inspection of site and taking of measurements
3.3. Ladder or other device is secured and adequately supported
3.4 Appropriate barriers and signs are erected when operator is overhead
3.5 Assistance is used as necessary when working above ground or deck
3.6 Safe anchor points for products or other relevant architectural or marine structural equipment are identified
3.7 Measurements are taken and special features likely to affect installation of products or their performance in service are noted
3.8 Results of inspection are recorded
3.9 Items shifted or removed during the information gathering process are replaced
3.10 Customer equipment used in the inspection process is returned
3.11 Customer is notified when operator is leaving the site

Learning Outcomes

By the end of the course you will be able to approach customers and initiate process, obtain detailed information from customers plus conduct site inspections.

Details of Learning Activities

In general your training is contextualised according to the company’s production processes undertaken as a part of the trainees normal work duties.

Your tasks are selected for training and explanation of the task to be undertaken is given by the trainer and the correct procedure discussed. The task is demonstrated by the trainer and underpinning skills and knowledge are developed.

When the trainer is confident you are capable of undertaking the task safely you will then do the task. During this time your work would be monitored by the trainer and questioning and further instruction given.

You will also be given workplace based tasks and activities to complete and practice between visits. Any activities and work performed between visits are reviewed and further training is undertaken accordingly.

RMIT University learning resources are used to support your training.

Teaching Schedule

In general you will be taught by 6 means within a workplace training context as follows:

1. Introduction and overview of course. Basics of skills required and course content 2 hours 
2. Use of learning resources and basic skills development 2 hours
3. Workshop 6 hours
4. Complete manuals 4 hours
5. Supervised skill development to competency 34 hours
6. Consolidation of skills and assessment 2 hours

You will practice skills and understanding as a part of your workplace duties between sessions. Activities and work performed between visits are reviewed in the following session and further training is undertaken accordingly.

Learning Resources

Prescribed Texts

Not Applicable


Not Applicable

Other Resources

Overview of Assessment

Assessment will be in the form of observation of your ability to approach customers and initiate process, obtain detailed information from customers plus conduct site inspections and by questioning for underpinning knowledge.

Assessment Tasks

You will be assessed by observation as you demonstrate the ability to approach customers and initiate process, obtain detailed information from customers plus conduct site inspections (you can check the performance criteria above for more details of these skills). You will be questioned for underpinning knowledge for all these operations.

Assessment Matrix

Course Overview: Access Course Overview