Course Title: Deliver and monitor a service to customers

Part A: Course Overview

Program: C3264 Certificate III in Cabinet Making

Course Title: Deliver and monitor a service to customers

Portfolio: DSC Portfolio Office

Nominal Hours: 35

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Contact: Bryon Stanley

Course Contact Phone: +61 3 9925 4150

Course Contact Email:

Course Description

This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

National Competency Codes and Titles

National Element Code & Title:

BSBCUS301A Deliver and monitor a service to customers


1. Identify customer needs
2. Deliver a service to customers
3. Monitor and report on service delivery

Learning Outcomes

Overview of Assessment