Course Title: Provide support to people living with dementia

Part B: Course Detail

Teaching Period: VE 2021

Class Number: 1008

Class Section: WFV1

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: HWSS6077C

Course Title: Provide support to people living with dementia

Important Information:

This course is delivered and assessed in a cluster with;

  • CHCPAL001 Deliver care services using a palliative care approach
  • CHCCCS025 Support relationships with carers and families

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C3401 - Certificate III in Individual Support (Ageing)

Course Contact: Gwen Cawsey

Course Contact Phone: +61 3 9925 4581

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 65

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to provide person-centred care and support to people living with dementia. It involves following and contributing to an established individual plan.

This unit applies to workers in a residential or community context, including family homes. Work performed requires some discretion and judgement and may be carried out under regular direct or indirect supervision.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCAGE005 Provide support to people living with dementia


1. Prepare to provide support to those affected by dementia

Performance Criteria:

1.1 Apply person-centred care approaches to all interactions with the person living with dementia

1.2 Interpret individualised plan and familiarise self with the specific needs and wants of the person living with dementia

1.3 Identify and address person’s needs for a stable and familiar environment

1.4 Recognise signs consistent with financial, physical or emotional abuse or neglect of the person and report to an appropriate person


2. Use appropriate communication strategies

Performance Criteria:

2.1 Use verbal and non verbal communication strategies to maximise engagement of the person with dementia

2.2 Gain cooperation and provide reassurance as appropriate by using reality orientation

2.3 Use a range of validation strategies to relieve distress and agitation in the person


3. Provide activities for maintenance of dignity, skills and health

Performance Criteria:

3.1 Organise activities which aim to maintain independence, using familiar routines and existing skills

3.2 Organise activities that are appropriate to the individual, reflecting their cultural likes and dislikes, in order to bring back pleasurable memories

3.3 Ensure the safety and comfort of the person balanced with autonomy and risk taking

3.4 Access information about the person’s reminiscences and routines with family and carers

3.5 Provide support and guidance to family, carers and/or significant others where appropriate


4. Implement strategies which minimise the impact of behaviours of concern

Performance Criteria:

4.1 Identify behaviours of concern and potential triggers

4.2 Contribute to team discussions on support planning and review

4.3 Take action to minimise the likelihood of and reduce the impact of behaviours on the person and others

4.4 Evaluate implemented strategies with support planning team to ensure effectiveness in minimising behaviours


5. Complete documentation

Performance Criteria:

5.1 Comply with the organisation’s reporting requirements, including reporting observations to supervisor

5.2 Complete, maintain and store documentation according to organisation policy and protocols


6. Implement self care strategies

Performance Criteria:

6.1 Monitor own stress level in relation to working with people with dementia

6.2 Use appropriate self care strategies and seek support if required

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 


Details of Learning Activities

Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class, will also be spent working on applied assessment tasks. Note: All learning activities are delivered via remote learning in Semester 2, 2020. 

Teaching Schedule


Week TopicActivities
Week 1 

Person-Centred Care-Introduction to Module


  • describe the principles of person-centred care.
Week 2Person-centred care
  • care and planning
  • research
  • dementia
Week 3Carers and family
  • definition
  • value/who cares?
  • young carers/income and the workforce
Week 4Carers and family
  • carer's wellbeing
  • impacts of care
  • benefits of caring
Week 5Carers and family
  • impact of caring and workforce participation
  • Gender discrimination
  • Long term impacts/caring for elderly parent/partner/neighbour
Week 6Carers and family
  • CALD carers
  • transition to a health care facility
  • transition to palliative  care
Week 7Carers and family
  • Carer's and family-end of life/grief/palliative
  • Legal and ethical issues
  • carer's leave & rights
Week  8Dementia
  • introduction to dementia/facts/types
  • symptoms & indicators/categories
  • Behaviours of concern
Week 9Dementia
  • 5 Major needs/triggers in dementia
  • dealing with & de-escalating behaviours of concern
  • policies/procedures/documentation
Week 10Dementia
  • risks/signs of abuse
  • reporting requirements
  • developing good relationships
  • planning /facilitating activities
  • communication
Week 11Dementia
  • self-care
  • managing stress
Week 12Palliative Care
  • introduction to palliative care
  • approach/principles
  • team approach
Week 13Palliative Care
  • Your role
  • dignity vs duty of care
  • communication
Week 14Palliative Care
  • culture
  • Physiological signs of dying
  • post end life
Week 15Palliative Care
  • Family and grief
  • Kubler-Ross  model
Week 16Palliative Care
  • advanced care plan
  • End of course info

Learning Resources

Prescribed Texts


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through: 
The learning Lab 
The Study Support Hub 
English for uni workshops 

Overview of Assessment

 Assessments will include a combination of tasks including knowledge questions and case study analysis.

Assessment Tasks

Assessment task 1 short-answer assessment task

Assessment task 2 This practical assessment will allow you to demonstrate your ability to:

· Assess and acknowledge the role and importance of carers and family members for the resident

· Identify the knowledge and skills of the carer that complement the role of the worker

· Contribute to team discussions on support planning and review

· Take action to minimise the likelihood of and reduce the impact of behaviours on the resident and others.

Assessment task 3 demonstrate your ability to provide person-centred care and support to

people living with dementia.

Assessment task 4 demonstrate your ability to manage the end of life stage for a resident

Assessment task 5 knowledge on diagnosis, treatment and support of dementia’

younger onset dementia; and purposeful activities.

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. 

 The assessment matrix is located in Canvas, at the end of each assessment task. 

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: 

Course Overview: Access Course Overview