Course Title: Promote team effectiveness

Part B: Course Detail

Teaching Period: Term1 2009

Course Code: EMPL9719C

Course Title: Promote team effectiveness

School: 650T TAFE Business

Campus: City Campus

Program: C4114 - Certificate IV in Business Administration

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact Email:sylvia.baroutis@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

NIL

Course Description

This unit specifies the outcomes required of frontline managers to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	BSBFLM412A Promote team effectiveness
Element:	1.  Plan to achieve team outcomes 1. Team purpose, roles, responsibilities, goals, plans and objectives are identified, established and documented in consultation 2. Team members are supported in meeting expected outcomes
Performance Criteria:	Team purpose, roles, responsibilities, goals, plans and objectives are identified, established and documented in consultation Team members are supported in meeting expected outcomes
Element:	2.  Develop team cohesion 1. Opportunities are provided for input of team members into planning, decision making and operational aspects of work teams 2. Team members are encouraged and supported to take responsibility for own work and to assist each other in undertaking responsibilities 3. Feedback is provided to team members to encourage, value and reward individual and team efforts and contributions
Performance Criteria:	Opportunities are provided for input of team members into planning, decision making and operational aspects of work teams Team members are encouraged and supported to take responsibility for own work and to assist each other in undertaking responsibilities Feedback is provided to team members to encourage, value and reward individual and team efforts and contributions
Element:	3.  Participate in and facilitate work team 1.Team members are actively encouraged to participate in and take responsibility for team activities and communication process 2. The team is given support to identify and resolve problems which impede its performance 3.  Own contribution to work team serves as a role model for others and enhances the organisation's image within the work team with clients/customers
Performance Criteria:	Team members are actively encouraged to participate in and take responsibility for team activities and communication process The team is given support to identify and resolve problems which impede its performance Own contribution to work team serves as a role model for others and enhances the organisation's image within the work team with clients/customers
Element:	4.  Liaise with management 1. Communication with line manager/management is kept open at all times 2. Information from line management is communicated to the team 3. Unresolved issues, concerns and problems raised by the team/team members are communicated to line manager/management to ensure action is taken 4. Unresolved issues, concerns and problems related to the team/team members raised by line managers/management are followd up to ensure action is taken
Performance Criteria:	Communication with line manager/management is kept open at all times Information from line management is communicated to the team Unresolved issues, concerns and problems raised by the team/team members are communicated to line manager/management to ensure action is taken Unresolved issues, concerns and problems related to the team/team members raised by line managers/management are followed up to ensure action is taken

Learning Outcomes

Details of Learning Activities

Learning activities will include online discussions and group work together with exercises and independent research in order to develop competency, including skills and knowledge.

Teaching Schedule

Week begining	Content	Requirements
Week 1-  9 February	Course overview	Welcome back to Certificate IV part-time students. Students should access the DLS Learning Hub for this course and follow the online instructions each week.
Week 2-  16 February	BSBFLM412A Promote team effectiveness Planning to achieve team outcomes	Online theory exercises, activities and virtual teamwork Aspire Customised RMIT Text- Chapter 1
Week 3-  23 February	BSBFLM412A Promote team effectiveness Planning to achieve team outcomes	Online theory classes, activities and virtual teamwork Aspire Customised RMIT Text- Chapter 1
Week 4-  2 March	BSBFLM412A Promote team effectiveness Developing team cohesion	MILESTONE ACTIVITY 1 DUE Aspire Customised RMIT Text- Chapter 2
Week 5-  9 March	BSBFLM412A Promote team effectiveness Participating in and facilitating teamwork	MILESTONE ACTIVITY 2 DUE Aspire Customised RMIT Text- Chapter 3
Week 6-  16 March	BSBFLM412A Promote team effectiveness Liaising with management	MILESTONE ACTIVITY 3 DUE Aspire Customised RMIT Text- Chapter 4
Week 7- 23 March	BSBFLM412A Promote team effectiveness Liaising with management	MILESTONE ACTIVITY 4 DUE Aspire Customised RMIT Text- Chapter 4
Week 8- 7 April	BSBFLM412A Promote team effectiveness Liaising with management	Revise for course test
Week 9- 6 April	BSBFLM412A Promote team effectiveness	IN CLASS TEST FOR BSBFLM412A
	MID SEMESTER BREAK (STUDENT VACATION) ( 9-15 April)
Week 10- 20 April	BSBCMN404A Develop teams and individuals	See Course Guide for BSBCMN404A
Week 11- 27 April	BSBCMN404A Develop teams and individuals	See Course Guide for BSBCMN404A
Week 12- 4 May	BSBCMN404A Develop teams and individuals	See Course Guide for BSBCMN404A
Week 13- 11 May	BSBCMN404A Develop teams and individuals	See Course Guide for BSBCMN404A
Week 14- 18 May	BSBCMN404A Develop teams and individuals	See Course Guide for BSBCMN404A
Week 15- 25 May	BSBCMN404A Develop teams and individuals	See Course Guide for BSBCMN404A
Week 16- 1 June	BSBCMN404A Develop teams and individuals	See Course Guide for BSBCMN404A FINAL ASSESSMENT DUE
Week 17- 8 June	BSBCMN404A Develop teams and individuals	IN CLASS TEST for BSBCMN404A
Week 18- 15 June	BSBCMN404A Develop teams and individuals	Review

Learning Resources

Prescribed Texts

References

Other Resources

Overview of Assessment

Students must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievements of each competency in a flexible manner. Assessments will incorporate a variety of methods: online exercises and activities, group work and an in-class test.  Due to the complex nature of this competency, students may be required to demonstrate competency in any element more than once. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. In addition to the assessments, formative feedback is provided to the students throughout the duration of the course

Learning activities will include class-based discussions, exercises, small group work, online activities, reading and reflection on various activities, together with independent and group research in order to develop competency including the underpinning skills and knowledge.

Assessment Tasks

Four Milestone activities 10% each (Total 40%)

At the end of the chapter of the student text, milestone activities are provided to allow the student to demonstrate competency of each of the elements.  The activities will relate to the team project being undertaken and a case study.

Final Assessment (30%)

Students will work in virtual small teams to undertake a project to plan a business-related seminar.  This project will focus on on-line planning to achieve team outcomes, developing team cohesion and liaising with management online to complete the project.

In-class test (30%)

Students will complete one in-class test comprising short answer questions and case study activities which focus on the student’s ability to demonstrate the skills and knowledge as set out in the Evidence Guide.  This test will be closed book and completed individually.

Assessment Matrix

Course Overview: Access Course Overview