Course Title: Communicate effectively with clients
Part A: Course Overview
Program: C4208 Certificate IV in Massage Therapy Practice
Course Title: Communicate effectively with clients
Portfolio: SEH Portfolio Office
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
EMPL5518C |
City Campus |
TAFE |
155T Vocational Health and Sciences |
Distance / Correspondence or Internet or Workplace |
Term1 2011 |
Course Contact: Priya Atkinson
Course Contact Phone: +61 3 9925 4212
Course Contact Email: priya.atkinson@rmit.edu.au
Course Description
This unit covers the skills required by practitioners to establish and maintain effective communication with the client throughout all interactions and provide basic counselling as required and as appropriate to facilitate the treatment or health service being provided. Learners will be involved with both practical simulation and workplace-based delivery in the student Remedial Massage Clinic as well as some face to face classes and online delivery
Pre-requisite Courses and Assumed Knowledge and Capabilities
This course is delivered concurrently with the following unit of competency:
HLTCOM503B Manage a Practice
National Competency Codes and Titles
National Element Code & Title: |
HLTCOM404B Communicate effectively with clients |
Elements: |
1. Establish professional relationship with the client 2. Provide effective response to client enquiries 3. Respond effectively to difficult or challenging behaviour 4. Use basic counselling skills as required to facilitate treatment |
Learning Outcomes
Overview of Assessment
Assessment of this unit centers around the learners participation in the Remedial Massage Student Clinic. The assessee must provide evidence of application of relevant essential knowledge as well as skills, and consistency of performance should be demonstrated over the required range of situations relevant to the particular workplace.
Learners may also be required to demonstrate competency through completion of a range of assessments including; quizzes, practical demonstration, submission of learning and assessment guide and assignments. Achieving competency in each assessment is required to achieve competency for the unit.