Course Title: Communicate effectively with clients

Part A: Course Overview

Program: C4208 Certificate IV in Massage Therapy Practice

Course Title: Communicate effectively with clients

Portfolio: SEH Portfolio Office

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


155T Vocational Health and Sciences

Distance / Correspondence or Internet or Workplace

Term1 2011

Course Contact: Priya Atkinson

Course Contact Phone: +61 3 9925 4212

Course Contact Email:

Course Description

This unit covers the skills required by practitioners to establish and maintain effective communication with the client throughout all interactions and provide basic counselling as required and as appropriate to facilitate the treatment or health service being provided. Learners will be involved with both practical simulation and workplace-based delivery in the student Remedial Massage Clinic as well as some face to face classes and online delivery

Pre-requisite Courses and Assumed Knowledge and Capabilities

This course is delivered concurrently with the following unit of competency:
HLTCOM503B    Manage a Practice 

National Competency Codes and Titles

National Element Code & Title:

HLTCOM404B Communicate effectively with clients


1.    Establish professional relationship with the client 

2.    Provide effective response to client enquiries

3.    Respond effectively to difficult or challenging behaviour

4.    Use basic counselling skills as required to facilitate treatment

Learning Outcomes

Overview of Assessment

Assessment of this unit centers around the learners participation in the Remedial Massage Student Clinic.  The assessee must provide evidence of application of relevant essential knowledge as well as skills, and consistency of performance should be demonstrated over the required range of situations relevant to the particular workplace.
Learners may also be required to demonstrate competency through completion of a range of assessments including;  quizzes, practical demonstration, submission of learning and assessment guide and assignments. Achieving competency in each assessment is required to achieve competency for the unit.