Course Title: Undertake case management for clients with complex needs

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: HWSS5523C

Course Title: Undertake case management for clients with complex needs

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C4264 - Certificate IV in Alcohol and Other Drugs Work

Course Contact : Xenia Girdler

Course Contact Phone: +61 3 9925 4660

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the knowledge and skills required to provide case management to clients who have already been assessed and whose needs have been identified as extending across a number of areas, such as aged care, community care, disability, mental health, drugs, alcohol or homelessness

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCM404A Undertake case management for clients with complex needs


1. Work within a case management framework suitable for the client's needs
2. Identify services required to deal with the client's complex needs
3. Develop priorities for service and support inputs
4. Implement and monitor agreed upon activities and processes

Performance Criteria:

1.1Identify a range of case management models that have established effectiveness
1.2Develop or adapt and apply case management processes appropriate to implementing statutory requirements
1.3Develop or adapt and apply case management processes appropriate to the unique case management requirements of the client
1.4Determine, with the client and relevant others, the outcome to be achieved through case management
1.5Provide information of the case management process to the client and relevant others
1.6Provide information on the client’s role in the case management process
1.7Provide information on rights of appeal and avenues of complaint so that the person understands their rights

2.1Work with the client to identify the range of issues that will require service input
2.2Work with the client to identify the interaction and relationships between the different presenting issues
2.3Work with the client to identify consequences of not addressing all of the issues
2.4Identify the full range of appropriate service and/or support options
2.5Provide information about different service and support options with details on aspects that may be appropriate for the client

3.1Work with the client to identify the priority for different service and support requirements
3.2Work with the client to identify possible timeframes and overlaps of service and support requirements
3.3Work with the client to identify their capacity to meet the logistic requirements of services and supports
3.4Respond to concerns about client self-harm and/or harm to others within statutory and duty of care requirements
3.5Provide information about referral procedures
3.6Determine the level of support the client will require to self refer
3.7Determine the roles of the client, relevant others and the worker in the referral process

4.1Implement strategies to continually monitor the effectiveness of case management processes against agreed goals, relevant services and programs, client and stakeholder satisfaction
4.2Assess the need for changes in case plan, including the need for ongoing intervention, and develop strategies for alternatives as appropriate
4.3Successfully negotiate with relevant parties, any proposed changes arising from case review
4.4Utilise processes for case closure as appropriate, to comply with organisation procedures

Learning Outcomes

Details of Learning Activities

In this course you will be provided with a range of opportunities to enhance and extend your skills, knowledge and attitude in the field of AOD work. Classes are run three days per week. A detailed timetable is also available on the RMIT website. Most classes run for three hours and are facilitated by recognised professionals in the community services sector and RMIT staff. A variety of learning styles are catered for and learning will take place via interactive experiential tasks combined with more didactic theory based exercises. All in-class learning will compliment the practical placement competent of this course where you are required to complete a total of two hundred (200) hours over the course of the year. There will also be two course-related field trips - Arradale psychiatric institution and Dax Collection gallery - scheduled in March. These trips are intended to provide you with important insight into the socio-political and historical context of the community services sector in Victoria.

All courses and learning activities will be supported and complimented by RMIT’s e-learning tool "Blackboard".

Teaching Schedule

DayTime StartTime EndCourseDate
Monday1.30pm4.30pmProvide services to clients with complex needs19/3/2012, 26/3, 2/4, 16/4, 23/4, 30/4, 21/5
 Monday 6pm 9pm Work effectively in the AOD sector
 6/2/2012 - 5/3/2012
 Tuesday 9.30am 12.30pm Use targeted communication skills to build relationships
 21/5/2012 - 11/6/2012
 Tuesday 9.30am 12.30pm work effectively with culturally diverse clients and co-workers
 21/5/2012 - 11/6/2012
 Tuesday 1.30pm 4.30pm work effectively in mental health settings
 13/3, 27/3,17/4,24/4, 1/5, 22/5 - 12/6
 Wednesday 9.30am 12.30pm work effectively with people experiencing or at risk of homelessness
18/4, 2/5, 23/5 - 13/6
 Wednesday 1.30pm
 4.30pm work within legal and ethical framework
 18/4, 2/5, 23/5 - 13/6
 Thursday 9.30am 4.30pm Apply advanced first aid
 9/2, 16/2, 1/3, 8/3

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

There are a variety of tools used to assess this course, a major tool is 200 hours of practical placement that will provide you with the learning opportunities necessary to develop the required skills knowledge and attitude.
Other assessment tasks involve:

  • Short essays where you will be expected to write an answer to a question in detail, and to draw conclusions about issues.
  • Class presentation where you will be expected to conduct a brief session in class, to lead discussion and to provide information for other students.
  • Participation in class discussions and activities.
  • Reflective Journals you will be expected to provide a written record of your experiences during the year - in class and in practical placement.
  • Blackboard/On-line assessment you will participate in regular on-line forums, blogging and small assessment tasks.

Assessment Tasks

Assessment tasks for this course will be outlined to you by the facilitator at the first timetabled class

Assessment Matrix

Course Overview: Access Course Overview