Course Title: SIRXSLS001A SellProd&Services

Part A: Course Overview

Program: C4318 Certificate IV in Optical Dispensing

Course Title: SIRXSLS001A SellProd&Services

Portfolio: SEH Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

MKTG6082C

City Campus

TAFE

155T Vocational Health and Sciences

Distance / Correspondence or Face-to-Face or Internet or Workplace

Term1 2013,
Term1 2015,
Term2 2015

Course Contact: Jade Cusworth

Course Contact Phone: +61 3 9925 8382

Course Contact Email: jade.cusworth@rmit.edu.au



Course Description

This course describes the performance outcomes, skills and knowledge required to sell products and services in a retail environment. It involves the use of sales techniques and encompasses the key selling skills from approaching the customer to closing the sale. It requires a basic level of product knowledge.

Pre-requisite Courses and Assumed Knowledge and Capabilities

This course is delivered concurrently with the following courses:

  • HLTHIR301C Communicate and work effectively in health
  • HLTCOM301C Provide specific information to clients



National Competency Codes and Titles

National Element Code & Title:

SIRXSLS001A Sell products and services

Elements:

1. Apply product knowledge.

2. Approach customer.

3. Gather information.

4. Sell benefits.

5. Overcome objections.

6. Close sale.

7. Maximise sales opportunities.


Learning Outcomes


Overview of Assessment

Assessment may consist of examinations, quizzes, practical demonstration, work based assessment or simulation, assignments and submission of your learning and assessment guide (workplace evidence portfolio).