Course Title: Coordinate implementation of customer service strategies
Part A: Course Overview
Program: C4318 Certificate IV in Optical Dispensing
Course Title: Coordinate implementation of customer service strategies
Portfolio: SEH Portfolio Office
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG7865C |
City Campus |
TAFE |
155T Vocational Health and Sciences |
Distance / Correspondence or Face-to-Face or Internet or Workplace |
Term1 2015, Term1 2016 |
Course Contact: Jade Cusworth
Course Contact Phone: +61 3 9925 8382
Course Contact Email: jade.cusworth@rmit.edu.au
Course Description
This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design and improvement strategies based on feedback.
Pre-requisite Courses and Assumed Knowledge and Capabilities
This course is delivered concurrently with the following courses:
- BSBCUS301B Deliver and monitor a service
- BSBCUS402B Address customer needs
National Competency Codes and Titles
National Element Code & Title: |
BSBCUS401B Coordinate implementation of customer service strategies |
Elements: |
1. Advise on customer service needs 2. Support implementation of customer service strategies 3. Evaluate and report on customer service |
Learning Outcomes
Overview of Assessment
Assessment may consist of examinations, quizzes, practical demonstration, work-based assessment or simulation, assignments and submission of your learning and assessment guide (workplace evidence portfolio)