Course Title: Establish effective workplace relationships

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: EMPL5921C

Course Title: Establish effective workplace relationships

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4318 - Certificate IV in Optical Dispensing

Course Contact: Jade Cusworth

Course Contact Phone: +61 3 9925 8382

Course Contact Email:

Name and Contact Details of All Other Relevant Staff


Timothy Haigh

+61 3 9925 4846

Leigh Robinson

+61 3 9925 4398

Ralph Richter

+61 3 9925 4783

Ludmila Keightley

+61 3 9925 4722


Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course describes the performance outcomes, skills and knowledge required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR401A Establish effective workplace relationships


1. Collect, analyse and communicate information and ideas

Performance Criteria:

1.1. Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance
1.2. Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs
1.3. Implement consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes
1.4. Seek and value contributions from internal and external sources in developing and refining new ideas and approaches
1.5. Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required


2. Develop trust and confidence

Performance Criteria:

2.1. Treat all internal and external contacts with integrity, respect and empathy
2.2. Use the organisation's social, ethical and business standards to develop and maintain effective relationships
2.3. Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance
2.4. Adjust interpersonal styles and methods to meet organisation's social and cultural environment
2.5. Encourage other members of the work team to follow examples set, according to organisation's policies and procedures


3. Develop and maintain networks and relationships

Performance Criteria:

3.1. Use networks to identify and build relationships
3.2. Use networks and other work relationships to provide identifiable benefits for the team and organisation


4. Manage difficulties into positive outcomes

Performance Criteria:

4.1. Identify and analyse difficulties, and take action to rectify the situation within the requirements of the organisation and relevant legislation
4.2. Guide and support colleagues to resolve work difficulties
4.3. Regularly review and improve workplace outcomes in consultation with relevant personnel
4.4. Manage poor work performance within the organisation's processes
4.5. Manage conflict constructively within the organisation's processes

Learning Outcomes

Details of Learning Activities

Read topic one in the Learner Guide: BSBWOR401A Establish effective workplace relationships. Upon completion of topic one complete the self-assessment checklist from the learner guide. Once you have done this progress to the next topic and continue until all topics are completed.
• Once you have read all of the topics and completed the self-assessments you are ready to do the online self-assessment task. The self-assessment will check your level of understanding of the unit and provide you with some feedback.
• Refer to Evidence Portfolio Items 5.1-5.7. Familiarise yourself with the content

A combination of activities will support students learning in this course, such as:

• Face to face and or online lectures to cover theoretical and practical concepts for each topic in the course
• Students will learn to apply their skills and knowledge to work integrated learning (WIL), during simulations and classroom based learning
• Observations of performance in the workplace and industry placement or simulated environment will be a valuable part of your learning experience
• Tutorial activities (individually and in teams) to discuss, debate, critique and consolidate your ideas and extend your understanding around key concepts within specific topics
• Online discussion and activities support you to collaborate with other students in your course and debate and debate and discuss ideas
• Self directed study time to enhance and strengthen your knowledge and understanding of theoretical concepts
• To further facilitate learning, students are strongly encouraged to use a range of communication tools between themselves and their course instructor as well as between themselves and fellow students by using the online learning platform 

Teaching Schedule

Students who come for blocks of learning at RMIT City campus will be required to attend Cluster 1. Dates for your group will be posted on Blackboard

Students who form part of the SpecSavers group are required to attend the appropriate Cluster as advised on Blackboard.
Students who are part of the Full Time Program will attend class Tuesday, Wednesday and  Thursday.


Week startingTuesdayWednesdayThursday

Topic 1: Collect, analyse and communicate ideas effectively

Topic 2: Develop your work culture

Topic 3: Develop and maintain networks and relationships

Topic 4: Manage difficulties into positive outcomes

Learning Resources

Prescribed Texts

No prescribed text


1. Learner Guide: BSBWOR401A Establish effective workplace relationships

Other Resources

1. Learner Guide: BSBWOR401A Establish effective workplace relationships
2. Learning and Evidence Portfolio (LEP)
3. Additional learning materials through the Learning Hub
4. RMIT Library (

Students should also make note of the Student Services and Study and Learning Centre that are available to all enrolled students (

Overview of Assessment

Assessment may consist of examinations, quizzes, practical demonstration, work based assessment or simulation, assignments and submission of your learning and assessment guide (workplace evidence portfolio).

Assessment Tasks

Before attempting any of the assessment tasks below, ensure that you agree will all self-assessment checklists in the learner guide and that you have completed the online self-assessment quiz.

Complete online test titled BSBWOR401A Formal Quiz. This test consists of completing a series of 10 online questions. These questions may consist of true or false, multiple choice or short answer questions. In order to pass you need to correctly answer seven or more questions (7 out of 10) You must complete the quiz by the date publish on Blackboard.
2. Refer to your Evidence Portfolio and carefully read and complete Items 5.1-5.7 . An RMIT University assessor will assess you on Items 5.1-5.7 during a work-based assessment or simulation and during your compulsory attendance at Cluster 1 in Year 1. In addition your work assessor will include a range of verbal questions to ask during these assessments. An RMIT University assessor will talk to your employer to discuss your progress and development of workplace skills. You must complete these Evidence Portfolio Items by the date published on Blackboard.
3. You will be required to complete a 90 minutes Cluster 1 Exam. It will consist of short answer, multiple choice and labelling diagrams. Please note that this Exam will cover HLTOPD401C, HLTWHS300A, BSBWOR401A, the date for this exam will be publish on Blackboard
4. At the end of Cluster 1 you will be required to submit a theory assignment that will be posted on Blackboard after you have completed Cluster 1 and will cover HLTOPD401C, HLTWHS300A, BSBWOR401A. The due date for this assignment will be posted on Blackboard. 

Assessment Matrix


National Unit Title:

Work effectively in the ophthalmic industry

National Unit Code: HLTOPD401C

Assessment Tasks

Elements/ PCs

Required Knowledge


Required Skills


Critical aspects of assessment










Major Assignment








Points: 1, 4 & 5


LEP Items: 1-1.7,



Points: 2, 3, 7, 8

Points 1-5 covered throughout evidence collection


LEP Item 2





LEP Items 3.1-3.3









LEP Items 6.1-6.4,






LEP Items 7.1-7.4, 8,







Exam 1








Course Overview: Access Course Overview