Course Title: Contribute to continuous improvement processes within the education environment

Part B: Course Detail

Teaching Period: Term2 2013

Course Code: TCHE5853C

Course Title: Contribute to continuous improvement processes within the education environment

School: 360T Education

Campus: City Campus

Program: C4326 - Certificate IV in Education Support

Course Contact : Robyn Blaikie

Course Contact Phone: +61 3 9925 4838

Course Contact Email:robyn.blaikie@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Fiona Dean: Teacher
Ph: 9925 4650
fiona.dean@rmit.edu.au

Nominal Hours: 45

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

No specific pre-requisite and co-requisite.

Course Description

This course deals with the skills and knowledge required for education support workers to contribute to a continuous improvement process in order to enhance levels of education service delivery.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCEDS412B Contribute to continuous improvement processes within the education environment

Element:

1. Implement continuous improvement processes

Performance Criteria:

1.1 Demonstrate awareness of continuous improvement processes
1.2 Accept delegated responsibility and demonstrate effective participation in decision-making processes
1.3 Implement the organisation's continuous improvement processes
 

Element:

2. Monitor service delivery as directed by teacher

Performance Criteria:

2.1 Record personal reflections relating to operations and services provided to the education community
2.2 Gather information on the effectiveness of service delivery from team members, adult stakeholders and relevant students
2.3 Review service delivery using feedback from all stakeholders
2.4 Formulate recommendations for improvement and discuss them with the team
 

Element:

3. Report on service delivery

Performance Criteria:

3.1 Articulate recommendations for action to be taken based on arguments for and against particular recommendations
3.2 Provide issues and recommendations for improvement in a report to relevant personnel
3.3 Adjust operational plans in line with recommendations and communicate these to the persons responsible for implementation
 

Element:

4. Consolidate opportunities for further improvement

Performance Criteria:

4.1 Document own work performance and use the information to identify opportunities for further professional development
4.2 Embed in practice responsibility for own professional development
4.3 Incorporate new knowledge and skills into work practice
 


Learning Outcomes


This course applies in a variety of education contexts where it is essential for education support workers to review strategies in order to deliver optimum services.  This course applies to work undertaken with appropriate guidance, support and supervision by a nominated teacher or other education professional.  On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.


Details of Learning Activities

The student learning experience will be facilitated through participation in a range of activities:
Group discussion
Guest speakers
Oral and/or written questions on "What if?" scenarios
Individual and group projects- Completion of Projects will include negotiated independent study time and practical work relevant to the unit of competency.
Realistic simulations and role play
Practical demonstrations and direct observation of actual work and simulated work practice
Oral Presentations


Teaching Schedule

Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources.
 Semester 1

Week 1-4
Policies and procedures of continuous improvement
Organisation standards for service delivery and methods used in continuous improvement
Implementing, Reviewing and improving quality of service for continuous improvement processes
Benefits of continuous improvement and barriers to continuous improvement
Discussion, Q&A activities, Evidence Guide

Week 5-8
Recording personal reflections relating to operations and services provided to the workplace
Monitoring service delivery
Gathering and reviewing information and feedback on the effectiveness of service delivery from team members, relevant stakeholders
Reviewing service delivery using feedback from all stakeholders and formulating recommendations for improvement

Discussion, Q&A activities,
Assignment 1 – Q&A

Week 9-12
Reporting on service delivery
Formulating recommendations for improvement
Articulating and recording recommendations
Reflecting on own experiences contributing to continuous improvement processes within the education/community environment

Discussion, Assignment 2 Q&A activities/Scenarios

Week 13-16
Analysing and reporting issues and recommendations for action for improvement to relevant personnel
Processes for communicating recommendations and consolidating opportunities for further improvement
Adjusting operational plans in response to recommendations
Documenting own work performance and using information to identify opportunities for further professional development ;e.g. formal and informal opportunities, incorporating new knowledge and skills into work practice, demonstrating practical application of new knowledge and skills in the workplace
Policies and procedures related to workplace professional development
Discussion, Q&A activities

Oral presentation (oral and/or written)
Progress interview – Evidence guide, Assignment 1&2, Observation/Demonstration e.g. evidence of experience contributing to continuous improvement processes within the education/community environment , Third party


Week 17-18
The role of professional development  and embedding in practice responsibility for own professional development
Reviewing and reflecting on professional development experiences Discussion, Q&A activities

Assessment interview – review folio of final assessments e.g : Evidence Guide, Assignment 1 and 2, Observation/Demonstration; e.g. evidence of experience contributing to continuous improvement processes within the education/community environment , Third party, Oral Presentation (oral and/or written)
 


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

You must demonstrate an understanding of all elements of the competencies in order to be deemed competent.
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by:
• Direct observation of actual and simulated work practice
• Oral or written questioning
• Assignments and projects
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files
• Work-based activities
• Third-party feedback from a work supervisor/employer
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An assessment charter (http://mams.rmit.edu.au/kh6a3ly2wi2h1.pdf) summarises your responsibilities as an RMIT student as well as those of your teachers.
Your courses assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document: http://www.rmit.edu.au/browse;ID=ln1kd66y87rc
 


Assessment Tasks

Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by:
• Direct observation of actual and simulated work practice
• Oral or written questioning
• Assignments and projects - Working with children project
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files
• Review of products produced through work-based or course activities
• Third-party feedback from a work supervisor/employer
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.


Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant Unit of Competency. These are available from the course contact person (stated above).

Course Overview: Access Course Overview