Course Title: Work with people with mental health issues

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: OHTH5815C

Course Title: Work with people with mental health issues

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C4352 - Certificate IV in Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Iren Citler

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

In this course you will develop the knowledge, skills and attitudes required by workers in community services and health settings to work in a consumer directed and oriented way with consumers who are living with mental health issues

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCMH411A Work with people with mental health issues


1. Apply knowledge of the mental health sector

Performance Criteria:

1.1 Demonstrate basic knowledge of mental health organisations and services
1.2 Reflect an understanding of different service approaches in mental health in work
1.3 Apply basic knowledge of common mental health issues and associated signs and symptoms
1.4 Apply basic knowledge of how to respond appropriately to changes in mental health and mental distress and to report appropriately
1.5 Clarify statutory requirements and duty of care responsibilities applying to own work, including role, responsibilities, accountabilities and potential consequences of own actions


2. Establish appropriate working relationships with consumers who are living with mental health issues

Performance Criteria:

2.1 Demonstrate and apply understanding of and commitment to a consumer's right to self define and direct their own recovery
2.2 Use strategies to ensure all contacts with consumers reflect appropriate expression of value systems and consideration of emotional impact of intervention
2.3 Use appropriate communication and relationship building processes to facilitate strong positive relationships
2.4 Discuss with the consumer possibilities and options for responding to their needs and determine and prioritise preferred action
2.5 Respond promptly and supportively to consumers in distress or crisis, respecting the consumer's wishes to the extent possible in the circumstances, and in accordance with organisation policies and procedures
2.6 Work in collaboration with consumer and their support network to routinely ensure that:
• the consumer's desires, preferences, experiences, knowledge and life skills directly influence the nature and type of services provided
• the consumer's needs and goals are met
• individual and cultural differences are addressed
• potential barriers and challenges to achieving positive outcomes are identified and appropriately resolved
• appropriate levels of consultation are implemented
• relevant information is collected
2.7 Consistently comply with statutory requirements and duty of care responsibilities


3. Clarify the needs and issues of consumers

Performance Criteria:

3.1 Identify and document consumer's current needs, wants  and preferences
3.2 Discuss with the consumer their abilities to address their own needs and aspirations and identify support they require


4. Provide non-clinical services to meet consumer aspirations and needs

Performance Criteria:

4.1 In collaboration with the consumer, consider their experience, knowledge, skills and abilities and ensure these are taken into account in determining strategies to address the impact of their mental distress
4.2 In consultation with the consumer, facilitate the use of appropriate strategies, services and resources
4.3 Negotiate short and long term strategies and implement as appropriate
4.4 Provide services in a manner which supports and encourages independence and consumer self direction
4.5 Follow organisation policy and procedures particularly in relation to consumer and carer rights, best practice principles, record keeping, confidentiality and privacy
4.6 Review progress and effectiveness of strategies with consumer, supervisor and others as appropriate
4.7 Acknowledge limits of own knowledge, abilities and work role and make appropriate referral to other services as required in accordance with organisation policies
4.8 Seek emergency assistance as required


5. Apply self-care strategies

Performance Criteria:

5.1 Maintain a positive work life balance
5.2 Regularly seek and undertake supervision and peer support
5.3 Demonstrate awareness of strategies to address personal physical and emotional needs and apply as appropriate
5.4 Undertake debriefing  and seek access to employee assistance programs as required

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements

Details of Learning Activities

Students will undertake various activities based on the theory provided around mental health issues.  This will include

  • class discussions
  • case studies
  • media clips.

Teaching Schedule

The teaching schedule for this course is as follows:

Class 1 & 2 - 30 September and 5 October.  Attendance for both classes is compulsory

Students will be undertaking theory and practical classes which at the end of it will entitle them to the Mental Health First Aid (Youth) Certificate.

Topics covered over the two weeks will include:

  • Applying knowledge of the mental health sector
  • Establishing appropriate working relationships with consumers who are living with mental health issues
  • Clarifying the needs and issues of consumers
  • Providing non-clinical services to meet consumer aspirations and needs
  • Applying self-care strategies

Learning Resources

Prescribed Texts


Other Resources

Additional resources will also be available in ‘Blackboard’. A set of readings will be made available to you including journals and texts that may support you in the program,.

Overview of Assessment

Assessment for this course is based on completing the following:
1. Students attendance all classes so they can successfully complete the theory and gain their Mental Health First Aid (Youth) Certificate. This will require 2 days
2. Students will also complete a case study

Assessment Tasks

Students will be required to complete two assessment tasks for this course.

1. Students must attend all scheduled classes and complete the set work of questions during the scheduled class time to obtain the Mental Health First Aid (Youth) Certificate

2. Submit a case study pertaining to a mental health issue.  Students will be required to write about their action plan for the client, based on the classes attended.  Due date 12 October 2015.

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant course. These are available from the Program Co-ordinator.

This course is delivered in accordance with competency-based assessment:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

A Police Check and Working with Children Check – This course requires both documents before placement can begin

Course Overview: Access Course Overview