Course Title: Deliver and develop client services

Part A: Course Overview

Program: C4357 Certificate IV in Community Services Work

Course Title: Deliver and develop client services

Portfolio: DSC Portfolio Office

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies


Term1 2015

Course Contact: Zaina Nehme

Course Contact Phone: +61 3 9925 4552

Course Contact Email:

Course Description

This course describes the knowledge and skills required to meet the specific needs of a broad range of existing and new clients within a defined framework of practice.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not applicable.

National Competency Codes and Titles

National Element Code & Title:

CHCCS412E Deliver and develop client services


1. Target client services

2. Deliver client service

3. Develop and promote client services

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

Assessment for this course is based on completion of two (2) assessment pieces (AT1) a service portfolio, this requires research, group work and completion of a regional based service portfolio which will be compiled into a full service directory for all students to access.
(AT2) Case study/service plan; this assessment will follow on from knowledge gained in AT1. From a case study given to the students, each will develop a case plan for that client, make decisions about the most appropriate service intervention and complete referral forms for those services.