Course Title: Use communication to build relationships
Part A: Course Overview
Program: C4363 Certificate IV in Community Services
Course Title: Use communication to build relationships
Portfolio: Vocational Education
Nominal Hours: 55
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG7970C |
City Campus |
TAFE |
365T Global, Urban and Social Studies |
Face-to-Face |
Term1 2016, Term2 2016, Term1 2017, Term1 2018, Term1 2019 |
MKTG7970C |
City Campus |
TAFE |
375T Vocational Design and Social Context |
Face-to-Face |
Term1 2020, Term1 2021, Term2 2021 |
MKTG7970C |
City Campus |
TAFE |
535T Social Care and Health |
Face-to-Face |
Term1 2022, Term2 2022, Term1 2023, Term2 2023 |
Flexible Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG7970C |
City Campus |
TAFE |
365T Global, Urban and Social Studies |
Face-to-Face |
VE 2019 (VCOS) |
Course Contact: Melinda Brown
Course Contact Phone: 9925 4580
Course Contact Email: Melinda.Brown@rmit.edu.au
Course Description
This course describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.
This course applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.
This course is delivered and assessed in a cluster with:
CHCDIV001 - Work with diverse people
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
CHCCOM002 Use communication to build relationships |
Elements: |
1. Communicate with clients and co-workers 2. Address communication needs 3. Facilitate meetings |
Learning Outcomes
On successful completion of this course you will have developed the skills and knowledge required to demonstrate competency in the above elements.
Overview of Assessment
This course is delivered and assessed in a cluster with Work with diverse people (CHCDIV001).
Assessment Task 1: Roleplay and Reflection Questions
Assessment Task 2: Meeting Roleplay and Written Documentation
Assessment Task 3: Short Answer Questions
You will be given two (2) attempts for each assessment to demonstrate the required knowledge and skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.